Alpharomeo Ncube
Junior Resturant Manager
Johannesburg
Summary
Assistant Store Manager experienced in customer service and team leadership. Achieved operational efficiency and enhanced customer satisfaction through effective inventory control and staff supervision. Focused on improving profitability and mentoring staff to meet performance objectives.
Overview
3
3
Languages
17
17
years of professional experience
Work History
Assistant Store Manager
Calistos Portuguese Restaurant
01.2017 - Current
- Supervised daily operations to ensure seamless service and high customer satisfaction.
- Trained and mentored staff on restaurant policies, procedures, and best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed employee schedules to maintain adequate staffing during peak hours.
- Collaborated with management to create promotional strategies that increased customer engagement.
- Analyzed sales data to identify trends and recommend menu adjustments for improved profitability.
- Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
- Conducted regular performance evaluations, providing constructive feedback to improve team efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
Waiter
Calistos Portuguese Restaurant
01.2010 - 01.2017
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted in menu preparation and presented daily specials to enhance dining experience.
- Trained new waitstaff on restaurant procedures, enhancing team efficiency and performance.
- Managed multiple tables simultaneously, prioritizing tasks to optimize workflow during peak hours.
- Resolved customer complaints effectively, maintaining positive a positive dining atmosphere and loyalty.
- Implemented suggestions for improving service speed, contributing to overall operational efficiency.
Education
High School Diploma - Advanced Level
Dekezi High School
Zimbabwe11-2007
High School Diploma -
Dekezi High School
Filabusi Zimbabwe 04.2001 -
Skills
Customer service
Customer experience
Customer engagement
Inventory control
POS systems operations
Time management
Employee scheduling
Staff management
Staff supervision
Staff onboarding
Team building and leadership
Problem-solving
Store layout management
Timeline
Assistant Store Manager
Calistos Portuguese Restaurant
01.2017 - Current
Waiter
Calistos Portuguese Restaurant
01.2010 - 01.2017
High School Diploma -
Dekezi High School
04.2001 -
High School Diploma - Advanced Level
Dekezi High School