ALOYCE FRATES
DAR ES SALAAM
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and people management. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
9
9
years of professional experience
Work History
Business Manager
Stanbic Bank Tanzania
12.2023 - Current
- Developed comprehensive risk management strategies to minimize potential threats to business stability
- Challenged Private and Personal Banking functional budgets and financial performance including income, cost and balance sheet streams highlighting material variances and reporting regularly to the Head of Private and Personal Banking with recommendations for timely strategic actions
- Assisted the Head of Private and Personal Banking in developing the PPB strategy through provision of insightful strategic analysis on competitor activities, pricing trend and sensitivity, economic analysis, and such other relevant macro trend and analysis
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Promoted teamwork in delivering performance by designing performance measurement process that recognizes performance both at individual and team levels.
- Coordinated the compilation of monthly detailed Private and Personal Banking performance pack and monthly performance dashboard league providing explanations to team members based on compilation for transparency and objectivity in performance measurement, necessary for team buy-in and motivation
- Coordinated and compiled the Private and Personal Banking financial budgets including analytical support of the budget drivers and process of the plans for the specific PPB business in liaison with the budget owners
Specialist: MI & Governance
CRDB Bank Plc
09.2023 - 12.2023
- Developed a focus on management information, including the production of internal reports and data completeness and integrity
- Reviewed all Management Information generated for Customer Service Department data completeness and integrity
- Assisted the bank by providing timely, accurate business and risk-related reports to enhance business performance
- Developed Management Information (MIs) for service delivery, support service performance through MIs, and enhance business productivity
- Assisted in the development and implementation of customer experience performance management process and translate business objectives into specific performance plans for the customer experience team
- Provided feedback on the status of service initiatives and suggest improvements or new programs where appropriate
- Acted as a custodian and first line of defense for the Customer Service Department
- Effective utilization of resource activities related to the first line of defense within the Customer Service Department
- Proactive identification risk related issues and timely resolve risk matters and protect the bank’s business operations
- Closure of all audit queries raised from compliance, internal audit, operational risk, and third parties such as BOT and External auditors of the Bank
- Followed up and closure of customer service actions from risk and control committee meetings
- Assisted on necessary regulatory requirements related to service are adhered to and strictly applied in daily Customer Service Department operations
- Ensured satisfactory rating in all compliance, internal and external audits and ensure best practices are embedded in Customer Service Operations.
Business Manager & MI
Absa Bank Tanzania
03.2022 - 09.2023
- Assisted the Head of Business Banking in developing the BB strategy through provision of insightful strategic analysis on competitor activities, pricing trend and sensitivity, economic analysis, and such other relevant macro trend and analysis
- Coordinated and compiled the BB financial plans/budgets (both STP and MTP) including analytical support of the budget drivers and process of the plans for the specific BB business in liaison with the budget owners
- Challenged BB functional budgets and financial performance including income, cost and balance sheet streams highlighting material variances and reporting regularly to the Head of Business Banking with recommendations for timely strategic actions
- Monitored market developments and built relationships with product and relationship teams in designing strategic pricing initiatives and structures to drive financial performance
- Performed gap analysis on customers portfolios in liaison with relationship and product teams and provided recommendation report on potential business development and/or expansion areas within existing BB portfolios thereby influencing customer relationship plans
- Owned and coordinated the development and management of robust, relevant, timely and effective management information that drives BB business direction and performance enhancement
- Supported the functional and product managers on designing and managing business processes that minimizes income leakages and assist in reviewing business processes to achieve efficiency and cost effectiveness
- Managed and coordinated the income collection and cost reduction rig our processes including monitoring of auctioning interest reports and general pricing monitoring of BB products
- Reviewed claims of customers refund with recommendation for approval to Head of BB with a view to identifying, fixing and improving the process lapses necessitating the refunds
- Recommended expenditure approvals to Head of BB
- Coordinated all BB financial, business and performance related matters with other business functions
- Managed and coordinated BB external financial audits providing requested information and responding to all audit queries raised by external Auditors
- Follows up audit findings ensuring that corrective actions are timely implemented
- Assisted the Head of BB in aligning individual and team targets ensured that the agreed individual and team PD targets adequately contribute to the achievement of overall BB business financial goals and objectives
- Managed the performance monitoring and tracked process of individual, relationship, and product teams’ progress against PD plans, reported to Head of BB and all other stakeholders
- Worked with colleagues to identify areas of improvement, regularly reviewed outcomes
- Coordinated the compilation of monthly detailed BB performance pack and monthly performance dashboard league providing explanations to team members based on compilation for transparency and objectivity in performance measurement, necessary for team buy-in and motivation
- Constructively challenged monthly results and forecasts for BB business areas and Finance Reporting
- Assisted in identifying value adding initiatives to improve on performance
- Managed and coordinated the monthly team performance meetings for departmental heads to review financial performance and strategic forecasting
- Monitored and tracked agreed action points from these meetings to drive performance
- Worked closely with the Head of BB, BB relationship and product teams to drive and deliver performance across BB business
- Coached team members on how individual and team PD financial targets were measured proactively reflecting on their feedback to win buy-in for effective and efficient PD review and process improvement
- Managed the performance team members
- Guided and influenced the wider team members involved in MI process and compilation on effective and efficient methodologies of data collation and processing and analysis
- Promoted teamwork in delivering performance by designing performance measurement process that recognizes performance both at individual and team levels.
HR Administrator
Barclays/Absa Bank Tanzania
01.2019 - 04.2020
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Oversaw hiring, staffing, and labor law compliance.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Followed up long term and short-term permits/visa for visiting foreigners
- Conducted thorough recruitment processes to attract top talent in the industry.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Liaised with Tanzania Immigration office on work permit documents and other expatriate requirements.
- Enhanced employee retention by developing and implementing comprehensive onboarding programs.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Commercial Subjects Teacher
Rosmini Secondary School
07.2015 - 10.2017
- Taught Bookkeeping, Commerce and Economics
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed customized curricula for diverse learning needs, resulting in improved student performance and engagement.
- Assessed student progress effectively by designing and administering comprehensive exams, quizzes, and projects.
- Prepared students for future careers by emphasizing practical applications of business topics such as marketing, finance, and management strategies.
Education
Master of Science - Finance And Investment
The Institute of Finance Management
Dar Es Salaam, Tanzania11.2019
Certified Professional Banker (CPB) - Banking And Financial Support Services
Tanzania Institute Of Bankers (TIOB)
Dar Es Salaam, Tanzania10.2019
Certified Public Accountant (CPA) - Accounting And Business Management
National Board Of Accountants And Auditors (NBAA)
Dar Es Salaam, Tanzania09.2018
BCOM Accounting - Accounting And Finance
University of Dar Es Salaam
Dar Es Salaam, Tanzania11.2015
Skills
- Training
- Leadership
- Presentation
- Data Analytics
- Communication
- Strategy Execution
- People Management
- Emotional Intelligence
Leadership Experience
- University Students Representative Council, Representative, 2014, 2015
- Legal and Constitutional Committee (DARUSO), Permanent Member, 2014, 2015
- Accounting Association Dar Es Salaam University, President, 2014, 2015
- Mwika High School, School President, 2010, 2011
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Personal Information
- Date of Birth: 04/27/92
- Nationality: Tanzanian
- Marital Status: Married
Awards
- 2015 Election Appellant Committee Award – Office of Dean at the University of Dar Es Salaam
- 2012 Leadership Award – Mwika High School
- 2012 Cleanliness Award – Mwika High School
- 2009 Discipline Award – Rosmini Secondary School
- 2009 Academic Excellence Award – North Eastern Zone Examinations Syndicate
References
- Denis Kessy, Head of MI and Analytics, Absa Bank Tanzania, Denis.Kessy@absa.africa, 0753-453522
- Patrick Foya, Director of People Function, Absa Bank Tanzania, Patrick.Foya@absa.africa, 0784-302194
- Godfrey Rutasingwa, Director of Human Resources, CRDB Bank Plc, Godfrey.Rutasingwa@crdbbank.co.tz 0767-210595
Hobbies and Interests
- Sports and games activities
- Playing football and jogging
- Reading
- Surfing through the internet to expand my knowledge
Disclaimer
I Aloyce Frates declares that the given above information are correct in accordance to my understanding and knowledge
Timeline
Business Manager
Stanbic Bank Tanzania
12.2023 - Current
Specialist: MI & Governance
CRDB Bank Plc
09.2023 - 12.2023
Business Manager & MI
Absa Bank Tanzania
03.2022 - 09.2023
HR Administrator
Barclays/Absa Bank Tanzania
01.2019 - 04.2020
Commercial Subjects Teacher
Rosmini Secondary School
07.2015 - 10.2017
Master of Science - Finance And Investment
The Institute of Finance Management
Certified Professional Banker (CPB) - Banking And Financial Support Services
Tanzania Institute Of Bankers (TIOB)
Certified Public Accountant (CPA) - Accounting And Business Management
National Board Of Accountants And Auditors (NBAA)
BCOM Accounting - Accounting And Finance
University of Dar Es Salaam
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