Summary
Overview
Work History
Education
Skills
Additional Information
Software
Languages
Interests
Timeline
Hi, I’m

Alobukhosi Hlabangana

Waiter
Lenasia
Alobukhosi Hlabangana

Summary

Proven leader in the hospitality sector, excelling in guest relations management and food safety understanding at Govindas Restaurant. Streamlined operations at Shayona IIIovo Restuarant, enhancing efficiency and team harmony. Demonstrates computer literacy and a knack for maintaining dining area excellence, significantly boosting customer satisfaction and operational productivity.

Overview

14
years of professional experience

Work History

Govindas Restaurant
Johannesburg

Waiter
02.2024 - Current

Job overview

  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Shayona IIIovo Restuarant

Floor Supervisor
11.2010 - 01.2023

Job overview

  • Held team meetings to gain feedback, provide updates and set policies.
  • Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
  • Resolved conflicts among staff members diplomatically, maintaining harmonious working environment conducive to productivity.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Education

Mandwandwe High School
Bulawayo, Zimbabwe

High School Diploma
04.2001

University Overview

Skills

Order Accuracy

Additional Information

Additional Information

1. Multitasking

2. Time Management, manage time efficiently, and meet deadlines.

3. Attention to Detail, ensure accuracy with orders, bills, and payments.

4. Communication Skills, effectively communicate with customers, colleagues, and management.

5. Problem-Solving, handle customer complaints, resolve issues, and think critically.

6. Teamwork, collaborate with kitchen staff, bartenders, and other waiters to ensure seamless service.

7. Adaptability, adjust to changing situations, such as menu updates or staff shortages.

8. Physical Demands: They stand for long periods, lift heavy trays, and maintain energy levels.

Software

POS point of sale

Computer skills

Languages

English
Upper intermediate (B2)

Interests

Gym

Athletics

Hiking

Timeline

Waiter
Govindas Restaurant
02.2024 - Current
Floor Supervisor
Shayona IIIovo Restuarant
11.2010 - 01.2023
Mandwandwe High School
High School Diploma
04.2001
Alobukhosi HlabanganaWaiter