Microsoft
Almarie Wampach
Courier Franchisee (Fastway Couriers)
Eastleigh, Edenvale,GP
Summary
Detail-oriented logistics manager with extensive experience in optimizing delivery processes and ensuring compliance with safety regulations. Strong problem-solving skills and a commitment to fostering client relationships to enhance service reliability and satisfaction.
Overview
2
2
Languages
41
41
years of professional experience
Work History
Courier Franchisee (Owner)
Self-employeed
06.2009 - Current
- Coordinated efficient delivery routes to optimize time and reduce operational costs.
- Managed logistics and scheduling for timely pickups and deliveries across diverse locations.
- Ensured compliance with safety regulations while transporting sensitive materials securely.
- Developed relationships with clients to enhance service reliability and customer satisfaction.
- Implemented tracking systems to monitor deliveries, improving transparency for clients.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Greeted recipients during package delivery and obtained signatures for confirmation.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Analyzed delivery performance metrics to identify areas for process improvement and efficiency gains.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Coordinated purchasing and sales efforts while managing customer account operations.
Key Account Manager
Absa Bank
03.2007 - 01.2009
- Reconciled accounts for charges and payments to ensure accuracy.
- Presented monthly performance reports to customers to enhance transparency.
- Present report to management
- Submitted journals to management for review and approval.
Salesperson
Peacock Tee and Coffee
06.2005 - 02.2007
- Sold tea and coffee to restaurants, schools, and hotels, enhancing customer satisfaction.
- Demonstrate and advise coffee machines
- Invoice orders
- Visited current customers to assess stock levels and ensure timely replenishment.
- Follow up on all inquiries and problem solving
Salesperson
Wiesenhof Coffee's
03.2003 - 02.2005
- Executed sales to new and existing customers, fostering long-term relationships.
- Followed up on all enquiries to ensure customer satisfaction and timely resolution.
- Follow up on all enquiries;
- Provided assistance to customers by answering questions and resolving issues.
Account Manager
Netcare 911 ( Trauma Link)
03.2000 - 05.2002
- Reconciled customer accounts for medical aids to ensure accurate billing and payments.
- Followed up on non-payments by medical aids to expedite resolution and maintain cash flow.
- General Enquiries and services of Nedcare 911 policies.
- Provided customer service by addressing inquiries and resolving issues.
Word Secretary
Netcare Group (Milpark Hospital)
03.1999 - 08.2000
- Assisted Ward Manager with administrative tasks.
- Coordinated bed bookings for patients.
- Handled medical aid inquiries from patients.
- Addressed basic inquiries and welfare concerns for patients.
Fleet Fraud Investigator
Nedbank Group
01.1990 - 02.1999
- Investigate fuel and vehicle maintenance fraud transactions.
- Identify fuel and vehicle maintenance fraud transactions.
- Lease with other banks' fraud departments.
- Reported instances of fraud to management for further action.
- Block and blacklist fraud fuel and maintenance cards.
Bank Clerk
Trustbank
01.1986 - 12.1989
- Processed personal and home loan applications, ensuring compliance with policies.
- Prepared loan documentation for management approval, facilitating timely processing.
- Managed front desk reception on Saturdays.
- General inquiries.
Education
High School Diploma -
Hoerskool Alberton
Alberton, South Africa 04.2001 -
No Degree - Public Relations Certificate
Metro Business Collage
Johannesburg, South Africa 04.2001 -
Skills
Logistics management
Fleet management
GPS and route planning
Timely deliveries
Package delivery
Compliance adherence
Problem-solving
Decision-making
Attention to detail
Time management
Customer service
Relationship building
Working independently
Software
Internal Software for Company
Timeline
Courier Franchisee (Owner)
Self-employeed
06.2009 - Current
Key Account Manager
Absa Bank
03.2007 - 01.2009
Salesperson
Peacock Tee and Coffee
06.2005 - 02.2007
Salesperson
Wiesenhof Coffee's
03.2003 - 02.2005
No Degree - Public Relations Certificate
Metro Business Collage
04.2001 -
High School Diploma -
Hoerskool Alberton
04.2001 -
Account Manager
Netcare 911 ( Trauma Link)
03.2000 - 05.2002
Word Secretary
Netcare Group (Milpark Hospital)
03.1999 - 08.2000
Fleet Fraud Investigator
Nedbank Group
01.1990 - 02.1999
Bank Clerk
Trustbank
01.1986 - 12.1989