Summary
Overview
Work History
Education
Skills
Software
Dancing
Timeline
Generic
Allicia Hamilton

Allicia Hamilton

Front Desk Administrator
Alberton,Gauteng

Summary

Dedicated front desk professional with extensive experience in managing client interactions and facilitating seamless office operations. Recognized for strong problem-solving skills, attention to detail, and a commitment to enhancing customer satisfaction.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Southampton Private Academy
09.2024 - 12.2025
  • Greeted and assisted visitors, fostering a welcoming atmosphere at reception.
  • Managed phone inquiries, providing accurate information and directing calls appropriately.
  • Coordinated appointment schedules for staff and students, maintaining efficient office operations.
  • Processed incoming mail and packages, facilitating timely distribution to relevant parties.
  • Performed office administration tasks, including capturing, filing, scanning documents, and photocopying materials to maintain organized records.

Front Desk Receptionist

Brenthurst Life Healthcare
10.2020 - 03.2022
  • guaranteeing patient care is prioritized
  • Managed incoming calls to ensure effective communication with patients and staff.
  • Provided assistance in banking tasks to ensure smooth financial operations.
  • scheduled hospital beds for patients to optimize admissions and streamline operations
  • Managed switchboard operations to ensure timely communication among departments.
  • Assisting with banking

Receptionist and Switchboard Operator

Only the Best Agency
02.2016 - 06.2020

welcomed clients and ensured comfort during appointment wait times

Announced arrival of visitors to ensure they were received promptly..

received and transferred calls to appropriate departments

Received parcels and logged them for distribution to appropriate departments.

Procured office supplies by researching vendors and placing orders.

Oversaw email communications to ensure timely responses to inquiries.

Receptionist

Dr SM Phasha
03.2018 - 05.2019
  • Responded to incoming calls from clients and staff
  • Booking patients' appointments.
  • ordering the practice consumers
  • Collected and recorded data accurately for analysis
  • Administering patients' payments.
  • Book Theater list
  • Securing an assistant surgeon and anesthetist for surgical procedure
  • Securing a Pediatrician for all cesarean section
  • Office administration i.e. filling, typing out letters, photocopying and scanning documents
  • Performed various clinical duties to support patient care

Education

Grade 12 - Grade 12

Queens High School
Gauteng
04.2001 -

Skills

Customer service

Telephone etiquette

Cash handling

Attention to detail

Problem-solving skills

Team collaboration

Software

Microsoft Excel

Microsoft word

Microsoft Powerpoint

Microsoft Outlook

Dancing

Dancing is more of a therapy not just a dance and a very enjoyable way to stay fit.

Timeline

Front Desk Receptionist

Southampton Private Academy
09.2024 - 12.2025

Front Desk Receptionist

Brenthurst Life Healthcare
10.2020 - 03.2022

Receptionist

Dr SM Phasha
03.2018 - 05.2019

Receptionist and Switchboard Operator

Only the Best Agency
02.2016 - 06.2020

Grade 12 - Grade 12

Queens High School
04.2001 -
Allicia HamiltonFront Desk Administrator