Alliance Mthombeni
Pretoria
Summary
Accomplished Crew Trainer at McDonald's Restaurant, excelling in coaching and mentoring with a knack for developing high-quality training materials. Demonstrated leadership in enhancing team performance and customer service through effective training and feedback. Skilled in POS systems and adept at fostering a culture of excellence and safety, significantly improving crew efficiency and service standards.
Overview
6
6
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
11.2018 - Current
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Documented training and progress on database to enable tracking history and maintain accurate records.
Education
Diploma In Financial Management - Finance
Tshwane South College
Pretoria 08.2022
Skills
- Coaching and Mentoring
- Policies and Procedures
- Training Materials Development
- Delegating Work
- Active Listening
- Team Leadership
- POS Systems
Accomplishments
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
Languages
English
Intermediate (B1)
Timeline
Crew Trainer
McDonald's Restaurant
11.2018 - Current
Diploma In Financial Management - Finance
Tshwane South College
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