Microsoft Office
Allessandro Bell
Hotel Night Manager
Blue Downs
Summary
An accomplished Hotel Night Manager with 22 years of comprehensive experience in managing hotel operations during the night shift. Highly skilled in overseeing guest services, ensuring safety and security, and leading teams to maintain operational excellence. Adept at handling guest complaints, resolving issues efficiently, and delivering exceptional customer service to ensure a seamless and positive guest experience. Proven track record of managing hotel facilities, monitoring financial transactions, and ensuring compliance with health and safety standards. Known for excellent problem-solving abilities, attention to detail, and strong leadership skills in high-pressure environments. Passionate about enhancing operational efficiency and fostering a positive guest environment during night operations.
Overview
25
25
years of professional experience
2
2
Languages
Work History
Night Manager
The Twelve Apostles Hotel & Spa
11.2024 - Current
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
- Enhanced security measures, conducting thorough staff training on emergency response protocols.
Night Manager
One and Only
03.2020 - Current
- Company Overview: This hotel is one of the best hotels in Cape Town, offering magnificent views of Table Mountain
- Overseeing the full operation of this 133 bedroom ultra luxury international 5 star resort
- Ensuring the highest possible service excellence were extended to all our guest
- My current role is to ensure LQA/Forbes standards and guest satisfaction, internal auditing is on Kerzner Standard
- I ensure that internal processes are followed; making sure that the resort is in an immaculate Condition by consistently creating Joy moments for our guest
- Maintaining the training and regular checks on fire, health and safety procedures
- Support and training of front office staff and night audit
- Hotel night teams 30 employees under direct supervision: Night auditors in Front office, concierge, Housekeeping, In Room Dining, Chefs, Bakers and security
- Do check-ins and check-outs on the front desk and the exclusive Resort rooms
- Checking of all market codes, rate variance report and segmentation reports
- Running of OPERA End of Day in conjunction with Micros POS end of day
- Manage, record and promptly resolve all issues with staff and guest alike
- Attend appropriate training courses when required and assist the Night teams training and development efforts
- Compile adequate handovers for morning meetings
- This hotel is one of the best hotels in Cape Town, offering magnificent views of Table Mountain
Night Manager (Retrenched)
Taj Hotel & Spa
07.2018 - 11.2020
- Overseeing the full operation of this 176 bedroom international 5 star hotel
- Ensuring the highest possible service excellence were extended to all our guest
- My current role is to ensure guest satisfaction and internal auditing
- I ensure that internal processes are followed with regards to TPAM, with that is to ensure all checks are done
- The setting up of the DBR with budgets set out, balancing to Managers flash
- Maintaining the training and regular checks on fire, health and safety procedures
- Support and training of front office staff and night audit
- Hotel night teams 12 employees under direct supervision: Front office, concierge, Housekeeping, Room service, security and hotel Butlers
- Do check-ins and check-outs on the front desk and the exclusive Taj club rooms
- Checking of all market codes, rate variance report and segmentation reports
- Running of OPERA PMS and Infogenisys POS end of day
- Manage, record and promptly resolve all issues by staff and guest alike
- Attend appropriate training courses when required and assist the Night teams training and development efforts
- Compile adequate handovers for morning meetings
Group Night Manager
Newmark Hotels
04.2017 - 07.2018
- Assuming full responsibility of the four Newmark Properties being, 4
- Victoria & Alfred Hotel, 5
- Queen Victoria Hotel, 5
- Dock house Hotel & 5
- Manor House Hotel during the Night from 23:00 -07:00am
- Lead, train, develop and supervises Front Office Receptionist and Night Audit team with check-ins and check-outs at the front desk where necessary; ensures that the front desk provides quality service to all hotel guests
- Coach the Front Office team to respond quickly to business fluctuations and is able to maintain budgetary guidelines using judgment and discretion; effectively manages room inventory to maximize revenues, drives upsell programs and contributes ideas for revenue enhancement
- Work in conjunction with hotel security officers to respond to disturbances in guest rooms, medical emergencies, undesirable guests and including overall safety and security throughout the hotel
- Act as a resource to Front Office staff and Rooms Division associates and liaison between the Front Office Manager and the Front Desk associates
- Oversee all areas of the hotel operation in the absence of senior management, acting upon urgent issues as required and reporting observations to the Department Head where applicable
- Is able to work in other areas within Room Division and perform other related duties and special projects as assigned
- Act as the primary contact for all associates across the Housekeeping, Security, Porter Services and Front Office departments
- Ability to manage various challenging situations including emergencies as they arise
Night Manager (Part of Opening Team)
Park Inn by Radisson
10.2011 - 04.2017
- Represent the General Manager and senior management in their absence, and taking full responsibility of the hotel
- Oversee the entire operation and departments to ensure standards are maintained
- I was part of the opening management team, was involved in setting up the SOP's for front office and Night audit and ensuring that the staff understand and adhere to the standards
- The training, understanding and demonstration of the correct procedure regarding acceptance of foreign currencies, credit cards for both local and international guest
- The procedure with regards to pre-authorisations
- Manage, record and promptly resolve issues and challenges that arise
- Serve as contact for regular and VIP guest
- Training and supporting the night audit clerks with front office and night audit accounting duties
- Compile and do daily in-house house account checks, Rate check, and guest credit limit daily
- Demonstrate current knowledge of hotels product, services, pricing and policies as well as knowledge of the local area
- Act in accordance with policies and procedures when working with front office equipment and property management System
- Maximise room occupancy at best rates and use upselling techniques to promote hotel services and facilities
- Compile handovers for the early reception shift and management
Night Manager
Pepper club Hotel & Spa
06.2010 - 09.2011
- Represent the General Manager and senior management in their absence, and taking full responsibility of the hotel
- Oversee the entire operation and departments to ensure standards are maintained
- I was part of the opening management team, was involved in setting up the SOP's for front office and Night audit and ensuring that the staff understand and adhere to the standards
- The training, understanding and demonstration of the correct procedure regarding acceptance of foreign currencies, credit cards for both local and international guest
- The procedure with regards to pre-authorisations
- Manage, record and promptly resolve issues and challenges that arise
- Serve as contact for regular and VIP guest
- Training and supporting the night audit clerks with front office and night audit accounting duties
- Compile and do daily in-house house account checks, Rate check, and guest credit limit daily
- Demonstrate current knowledge of hotels product, services, pricing and policies as well as knowledge of the local area
- Act in accordance with policies and procedures when working with front office equipment and property management System
- Maximise room occupancy at best rates and use upselling techniques to promote hotel services and facilities
- Compile handovers for the early reception shift and management
- Reconciling and compiling of monthly house accounts
- Night manager report, hotel business revenue & budget analysis
- Very hands-on management approach and working well alone and as a team player
- Checking of the breakfast buffet and all room service orders to check that it’s in line with hotel standards
Night Manager (Part of Opening team)
Taj Hotel & Spa
11.2009 - 06.2010
- Overseeing the full operation of this 176 bedroom international 5 star hotel
- Ensuring the highest possible service excellence were extended to all our guest
- I formed part of the opening management team, involved in setting up the SOP's for front office and Night audit and ensuring that the staff understand and adhere to the standards
- Maintaining the training and regular checks on fire, health and safety procedures
- Support and training of front office staff and night audit
- Hotel night teams 15 to 20 employees under direct supervision: Front office, concierge, housekeeping, Room service, security and hotel Butlers
- Do check-ins and check-outs on the front desk and the exclusive Taj club rooms
- Checking of all market codes, rate variance report and segmentation reports
- Running of Amadeus PMS and Infogenisys POS end of day
- Manage, record and promptly resolve all issues by staff and guest alike
- Attend appropriate training courses when required and assist the Night teams training and development efforts
- Compile adequate handovers for morning meeting
Assistant Night Manager (Part of Opening team)
Cape Grace Hotel
02.2009 - 11.2009
- Assisting the Night Manager overseeing operations of this world class 5 star hotel
- Ensuring that the highest possible standards are set and followed
- Maintaining fire, health and safety procedures and customer care
- The span of employee control were 9 to 15 staff
- Do check-ins and check-outs
- Running of Fidelio PMS and Micros POS end of days
- Preparing a Revenue report for senior management
- Printing of all management reports
- Do add-on reservations for F/O house accounts including Micros POS accounts
- Act as Night manager in the absence of direct Manager
- Updating of foreign currencies on Fidelio
- Serve as a point of contact for regular and VIP guest
- Compile concise handovers with problem resolving
Group Relief Night Manager
Firmdale Hotels
11.2007 - 12.2008
- As group relief night manager I reported directly to the Group Night manager and Operations Director of the group
- Were covering as Night Manager in 6 properties owned by Firmdale Hotels and the Overseeing of 12 Night Managers
- The job and duties were very challenging because the standard of this London hotel group were extremely high and had to be maintained
- Assisting the Group Night Manager to uphold all health and safety, fire evacuation procedures Including service excellence of guest
- Daily Balancing of Revenue
- Reconciling and compiling of monthly house accounts
- Very hands-on management approach and working well alone and as a team player
- Checking of prelist, rate variance, Comp and house rooms to make sure the correct procedures were followed
- Visiting all the Firmdale properties to ensure that the night managers are following hotel procedure and adhering to Policy and procedures
- Ensuring that the hotels Yield Policy was maintained on a daily basis
- Conduct annual and midyear appraisals
- Checking the of restaurant breakfast buffet in the morning and to ensure that all product are fresh and correctly setup as Hotel procedure
- Manage, record and resolve issues and emergencies that arise both guest and staff
- Demonstrate current knowledge of the hotel product, services, pricing and policies as well as Knowledge of the area
- Compile adequate handovers to early shift / Duty manager and morning meeting
Night Manager
Royal Garden Hotel
06.2004 - 11.2007
- Managing and Overseeing operations of this 396 bedroom 5 star hotel in the heart of Kensington
- Ensuring the highest possible standards and service were extended to guest
- Demonstrate a high maintenance of health and safety of guest and staff alike including fire & evacuation procedures
- Maximise room occupancy at best rates and use upselling techniques to promote the hotel services and facilities
- Represent the General Manager and senior management in their absence
- Manage, record and promptly resolve guest and staff issues or emergencies that arise
- Demonstrate knowledge of Hotel product, services, pricing and policies
- Attend appropriate training courses when required and assist the Night teams training and development efforts
- Act in accordance with all security and emergency procedures and manage the investigation of these as required
- Understand and demonstrate correct procedure regarding acceptance of all foreign currencies and do the banking
- The checking of all vacant and turndown rooms to ensure all rooms are up to the hotel standard
- Span of staff control were between 16 & 20 staff on the night shift
- Assist night reception with check-in and check-outs
- Running Fidelio PMS and MICROS POS end of day night audit
- Complete night audit duties
- Compile adequate handovers for early shift and Duty manager
Night Manager
Milestone Hotel
11.2001 - 06.2004
- Manage the effective operation of this 63 bedroom 5 stars hotel
- Ensuring the highest possible standards of service excellence are extended to all guest
- A hands-on management approach and a team player
- Other aspects involved customer care, health & safety, fire and evacuation procedures
- Check-in and check-out of early departures and late arrivals
- Checking of Food and Beverage prelist and doing the banking thereof
- Running of Fidelio PMS and Micros POS end of day
- The balancing of credit card settlements reports to end of day
- Allocate rooms for early arrivals
- Compiling adequate handovers for the early reception staff and Duty manager
Night Manager
Victoria & Alfred Hotel for Newmark Hotels
10.2000 - 10.2001
- Oversee the entire Front Office operation to maintain high standards
- Serve as a point of contact for regular and VIP guest
- Complete Night Audit duties
- Maximise room occupancy at best rate and use up selling techniques to promote hotel services and facilities
- Manage and record and promptly resolve issues or emergencies that arise
- Demonstrate current knowledge of Hotel product, services, pricing and policies
- Dealing with reservations queries, making of walk-in reservations and allocations rooms for arrivals
- Act in accordance with security and emergency procedures
- Attend appropriate training courses when required and assist with the Night teams training
- Compiling adequate handovers for the early reception staff and Duty manager
Education
High School Attended -
Lentegeur Secondary School
Skills
- Coaching
- Guest Service Management
- Performance Appraisal
- Telephone Reception
- Organizational Skills
- Leadership
- Salary Review
- Skilled Multi-tasker
- Customer Satisfaction
- Strategic Thinking
Computer Programs
- OPERA PMS
- FIDELIO PMS
- MICROS POS V.8700
- MICROS POS V4.9
Social Activities
- Hiking
- Reading
- Camping
- Sight-seeing
- Music
Personal Information
- Date of Birth: 11 November 1972
- Nationality: South African
Software
Microsoft Outlook
Powerpoint
Opera PMS
Opera Cloud PMS
Micros POS
ReviewPro Guest Intelligence
Alice Service On Demand
Timeline
Night Manager
The Twelve Apostles Hotel & Spa
11.2024 - Current
Night Manager
One and Only
03.2020 - Current
Night Manager (Retrenched)
Taj Hotel & Spa
07.2018 - 11.2020
Group Night Manager
Newmark Hotels
04.2017 - 07.2018
Night Manager (Part of Opening Team)
Park Inn by Radisson
10.2011 - 04.2017
Night Manager
Pepper club Hotel & Spa
06.2010 - 09.2011
Night Manager (Part of Opening team)
Taj Hotel & Spa
11.2009 - 06.2010
Assistant Night Manager (Part of Opening team)
Cape Grace Hotel
02.2009 - 11.2009
Group Relief Night Manager
Firmdale Hotels
11.2007 - 12.2008
Night Manager
Royal Garden Hotel
06.2004 - 11.2007
Night Manager
Milestone Hotel
11.2001 - 06.2004
Night Manager
Victoria & Alfred Hotel for Newmark Hotels
10.2000 - 10.2001
High School Attended -
Lentegeur Secondary School
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