Allan Cyril Kritzinger
MR
Avoca
Summary
I am a reliable employer with ten years of experience at Nando's, where I excel in inventory management, customer relations, safety compliance, and training. As a certified Store Manager, I gained proficient in Excel and PowerPoint and have served as a Skills Trainer 3 years and currently in an Operations role. I have consistently earned promotions due to my strong work ethic and attention to detail.
As an energetic problem-solver, I specialize in optimizing processes and enhancing team performance. My expertise in operational efficiency and resource management, combined with strong analytical and leadership skills, enables me to drive impactful improvements and create a productive work environment. I am committed to reducing costs and increasing organizational efficiency through independent decision-making and sound judgment.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Manager of Operations
Nandos
Durban
09.2023 - 10.2024
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
Skills Trainer
Nandos
Durban
02.2020 - 09.2023
- Held a role of a Skills Trainer position for three years
- Established clear performance expectations at the onset of each program, setting attainable goals for both trainer and trainees alike.
- Facilitated open communication between trainer and participants, creating a supportive environment conducive to learning success.
- Enhanced training effectiveness by customizing lesson plans to cater to diverse learning styles.
- Kept abreast of industry trends and advancements, integrating new information into training programs to keep content fresh and relevant.
- Collaborated with fellow trainers to share best practices and improve overall training quality in the organization.
- Implemented hands-on activities during training sessions, allowing participants to practice new skills in a controlled environment.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Trained and mentored 25 new personnel hired to fulfill various roles.
Junior Manager
Nandos
Durban
02.2018 - 01.2020
- Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.
- Established efficient workflows within the team by utilizing task delegation techniques based on individual strengths and skills.
- Scheduled cross-team meetings, facilitated planning, note-taking and status updates for project execution.
- Resolved customer complaints swiftly and professionally, maintaining a high level of customer satisfaction.
- Managed financial reports and budgets, ensuring accuracy and timely submission to upper management.
- Developed comprehensive action plans addressing areas requiring improvement identified during internal audits.
- Implemented innovative training programs to upskill employees, leading to enhanced workforce competency.
- Communicated schedule changes, escalated unplanned issues and recorded issue resolution for future reference and project learning.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Kitchen Supervisor
Nandos
Ladysmith, Kwazulu Natal
01.2016 - 12.2017
- Skilled at managing inventory controls, customer relations and safety & compliance
- Controlled food costs and managed inventory.
- Ensured consistent quality of dishes by overseeing recipe execution and conducting regular taste tests.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Reduced food waste through effective inventory management and menu planning.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Coached new hires in kitchen protocols, speeding up their integration into team.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Site Coordinator
TK GUTTERS and Hire
Vryhied, South Africa
01.2006 - 01.2008
- Mentored junior staff members, sharing knowledge and expertise to promote professional growth within the team.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Developed strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
- Supervised crew of over 20 employees.
- Improved site safety by conducting regular inspections and implementing necessary corrective actions.
- Led site inductions and safety briefings for all new personnel, reinforcing culture of safety and compliance.
- Facilitated training sessions for new staff, enhancing team capabilities and ensuring consistent quality of work.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversaw event registration process by collecting and tracking attendee information.
Education
High School Diploma -
Alison Train The Trainer
Online 02.2024 - 11.2025
No Degree - Grade 12
Vryhied Comprehensive Secondary School
Vryheid, South Africa 01.2004 - 12.2004
Skills
- Managing inventory controls
- Customer relations
- Safety & compliance
- Training and coaching
- Strategizing
- Excel
- PowerPoint
- KPI tracking
- Public speaking
- Staff development
- Delegation
Timeline
High School Diploma -
Alison Train The Trainer
02.2024 - 11.2025
Manager of Operations
Nandos
09.2023 - 10.2024
Skills Trainer
Nandos
02.2020 - 09.2023
Junior Manager
Nandos
02.2018 - 01.2020
Kitchen Supervisor
Nandos
01.2016 - 12.2017
Site Coordinator
TK GUTTERS and Hire
01.2006 - 01.2008
No Degree - Grade 12
Vryhied Comprehensive Secondary School
01.2004 - 12.2004
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