I communicate in a friendly & spontaneous manner with people and can easily relate to individuals and groups from different backgrounds I love to be of assistance to others to enrich myself in the process I’m hardworking, reliable & love experiencing new challenges I also believe to make sacrifices to reach the top I am loyal to my work, believe that honesty is the best policy My guide to success in life is Discipline Determination & Dedication; gladly embark on new challenges and always willing to experience new adventures
Alizan Charmain Adams
Consultant Sales Fulfilment
Cape Town
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Consultant Sales Fulfilment
ABSA
Cape Town
08.2014 - Current
- Led projects and analyzed data to identify opportunities for improvement.
- Improved operations through consistent hard work and dedication.
- Prepared variety of different written communications, reports and documents.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to Team Manager.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked with customers to understand needs and provide excellent service.
- Prepare Term loan Contract
- Prepare Security documents
- Prepare Registration and Cancellation of bonds
- Term loan Maintenance
- Take ownership of self development/training.
Representing Team Manager - Flight Centre
ABSA
Cape Town
06.2022 - 11.2022
- Ensure That All activities and Duties are carried out in full compliance with regulatory requirements.
- Enterprise Wide Risk Management Framework and internal Absa's Policies and Policy standards.
- Understand and Manage Risks and risk events (incidents) relevant to the role.
- Manage work allocation and the performance of the Flight Centre team to enable sales and service delivery to customers, accordingly to the agreed service levels and to improve customer turnaround times and customer experience.
- The role is responsible for managing the day-to-day activities of the team and people management requirements.
- Oversee the activities of the Team to ensure effective delivery according to the business objectives of the function.
- Develop a high performing team by embedding formal performance development and informal coaching.
- Encourage frequent knowledge haring between teams.
- Determine and analyze development needs for the team and ensure that identified training requirements are budgeted for and executed;and that succession plans are in place.
- Engage effectively with relevant Relationship Bankers and frontline staff within Relationship Banking to align, integrate, and enable service delivery off the back of strategic direction to address, operational, and customer experience requirements.
- Manage operational requirements and resolve escalated issues concerning service performance of the Function and/or related customer experience issues.
- Maintain and improve service levels, measurements and reporting of the function and across the end-to-end value chain.
- Identify improvements to processes, policies and procedures to enable effective delivery of the fulfillment requests and against the set objectives for the teams.
- Partner with the Regional Relationship Bankers to ensure effective management of services provided in order to proactively manage and improve support and services provided for the Function.
- Collaborated with team members to achieve target results.
- Developed team communications and information for meetings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Fulfilment Agent
ABSA (GBP) MEDIUM BUSINESS
Cape Town
02.2008 - 06.2014
- Increased customer satisfaction by resolving issues.
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Load Overdrafts
- Validate securities documents
- Capture Facilities
- Load CMS limits or advise PSBCS to do so once conditions of grant has been fulfilled
- Attend to maintenance request such as rate of fee changes, CMS maintenance.
- Update CMS Cina with all actions.
- Inform SBU on status on applications via email.
- Initiate all requests to typist for letters which must be sent to clients.
- File documents in terms pf the Micro batching process.
- Take ownership of self development/ training.
- Do file to check if a limit isn't out of tep.
- Typing of Letters
- Opening of Cheque accounts.
- Check if documents is FICA compliant.
- Preparation of Term loan contracts
- Term Loan maintenance
Despatch Clerk & Parker
House of Processing (H.O.P)
Cape Town
08.2006 - 10.2007
- Maintained contact with units on assignment to provide further assistance and support when needed.
- Tracked call logs and shift data to enter into computer system.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Telesales Operator
Cell2cell Direct
Cape Town
04.2006 - 07.2006
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Qualified leads and set up customer appointments for outside sales team.
Telesales Operate
Contac4
Cape Town
01.2006 - 03.2006
- Collaborated with team members to achieve target results.
- Handled 10 calls per day to address customer inquiries and concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Adhered to social distancing protocols and wore mask or face shield.
Education
High School Diploma -
Cedar Senior Secondary School
Cape Town, South Africa 01.1999 - 12.2004
NQF Level 5 - National Certificate Banking
ABSA Retail And Business Banking (ARBB) Academy
Cape Town, South Africa 01.2015 - 12.2015
Skills
Active Listening
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Collaborated with team of 6 in the development of Customer 1 testing.
Interests
Timeline
Representing Team Manager - Flight Centre
ABSA
06.2022 - 11.2022
NQF Level 5 - National Certificate Banking
ABSA Retail And Business Banking (ARBB) Academy
01.2015 - 12.2015
Consultant Sales Fulfilment
ABSA
08.2014 - Current
Fulfilment Agent
ABSA (GBP) MEDIUM BUSINESS
02.2008 - 06.2014
Despatch Clerk & Parker
House of Processing (H.O.P)
08.2006 - 10.2007
Telesales Operator
Cell2cell Direct
04.2006 - 07.2006
Telesales Operate
Contac4
01.2006 - 03.2006
High School Diploma -
Cedar Senior Secondary School
01.1999 - 12.2004
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