Aliya Hoosen
Pietermaritzburg,KwaZulu-Natal
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative.
Adaptable and resourceful individual committed to maintaining, streamlining and improving business operations. Skilled at coordinating events, travel arrangements and conference calls. Offers logical thinking and flexible approach to task completion.
Offering strong foundation in organisational and communication skills. Knowledgeable about managing tasks, supporting teams, and maintaining schedules. Adept at problem-solving and eager to learn. Ready to use and develop time management, teamwork, and administrative skills as a Kumon assistant and a potential Kumon instructor.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Assistant
Kumon - Hayfields
Pietermaritzburg, KwaZulu-Natal
01.2024 - Current
- Increased efficiency by handling correspondence and organising files.
- Provided constructive feedback, leading to increased student confidence levels.
- Achieved improved classroom dynamics with effective communication skills.
- Offered one-on-one academic support, ensuring individual improvement goals were met.
- Monitored students' attendance and behavior, maintaining a conducive learning atmosphere.
- Collaborated closely with instructor, ensuring consistency across Kumon teaching methods.
- Maintained accurate records of student progress and attendance.
- Fostered supportive learning environment to encourage active participation.
- Explained complex concepts clearly, simplifying the learning process for students.
- Assisting in grading and evaluation for fair diagnostic results ensuring students JRL is met.
- Set clear targets and delivered feedback to achieve student goals.
- Created event displays for holiday seasons, year end award ceremonies, attendance register and student gift packs and preparing Kumon certificates.
- English and Maths assistant plotting of KIS progress graphs
- KSIS reports and attendance registers
- Conduct parent meetings per term
Sales assistant
Bling Creations
Pietermaritzburg, KwaZulu-Natal
01.2023 - 04.2023
- Conducted daily inventory checks to manage stock levels accurately.
- Demonstrated products effectively leading to increased sales conversions.
- Built strong relationships with regular customers for repeat business.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Managed till operations smoothly, reducing waiting time for customers.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Delivered exceptional after-sales service, encouraging repeat business.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Offered personalised shopping advice to enhance customer experiences.
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Updated product labelling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Collaborated with sales managers to meet target quotas.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Prepared orders for customers with wrapped, bagged and boxed items.
General assistant
Pet - Zilla
Pietermaritzburg, KwaZulu-Natal
01.2021 - 08.2022
- Provided top-quality customer service, resulting in high levels of customer satisfaction.
- Coordinated deliveries with suppliers to maintain stock levels.
- Maintained a clean, organised workspace to ensure smooth daily operations.
- Processed payments securely, safeguarding against fraud or discrepancies.
- Dealt with complaints professionally leading to swift problem resolution.
- Worked on till operations efficiently reducing queues at the checkout.
- Aided in office administration duties, improving overall operational efficiency.
- Arranged displays attractively, enticing customers into the shop.
- Assisted with inventory management for efficient stock control.
- Handled cash transactions accurately, enhancing financial integrity.
- Helped unpack and shelve deliveries quickly ensuring all items were available for sale.
- Helped resolve customer queries promptly, fostering good relations with clients.
- Carried out day-day-day support duties accurately and efficiently.
- Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
- Displayed strong customer service and professional telephone manner while resolving enquiries.
- Organised and maintain office common areas.
- Kept flawless records of office activities, staff calendars and events.
Education
Grade 12 (Matric) - English, Afrikaans, Mathematics, Physical Science, Life Science, Geography & LO
Heather Secondary
Pietermaritzburg, KwaZulu-Natal 01.2018 - 12.2022
Advanced Diploma Level 5 - English
i-to -i TEFL
Pietermaritzburg, KwaZulu-Natal 01.2025 -
Higher Certificate - Economic and Management Science
UNISA
Pietermaritzburg, KwaZulu-Natal 08.2026 -
Skills
- Decision-Making acumen
- Microsoft office suite proficiency
- Office equipment operation
- Remote work competency
- Spreadsheet creation
- Telephone handling
- Delegation efficiency
- Office etiquette
- Task coordination
- Diplomatic communication
- File management experience
- Relationship Management
- Project scheduling
- Data Entry
- Training and Development
- Inventory control
- Bookkeeping
- Student observation skills
- Time management
Timeline
Higher Certificate - Economic and Management Science
UNISA
08.2026 -
Advanced Diploma Level 5 - English
i-to -i TEFL
01.2025 -
Assistant
Kumon - Hayfields
01.2024 - Current
Sales assistant
Bling Creations
01.2023 - 04.2023
General assistant
Pet - Zilla
01.2021 - 08.2022
Grade 12 (Matric) - English, Afrikaans, Mathematics, Physical Science, Life Science, Geography & LO
Heather Secondary
01.2018 - 12.2022