Alisha van Rooyen
Cape Town
Summary
Operations Supervisor with expertise in optimizing personalization and warehouse processes at Netflorist. Over 2 years of leadership experience in team management, quality control implementation, and development of Standard Operating Procedures. Demonstrated success in process flow design, logistics planning, and error reporting, ensuring high production and quality standards during peak seasons.
Overview
6
6
years of professional experience
Work History
Personalization Supervisor
Netflorist
Cape Town
02.2024 - Current
- Spearheaded the establishment and ongoing development of the personalization department.
- Designed and implemented clear process flows for personalization operations to improve efficiency and throughput.
- Planned and optimised floor layout and logistics to ensure smooth material movement and minimal bottlenecks.
- Developed and maintained Standard Operating Procedures (SOPs) for UV printing, vinyl printing and cutting, engraving, DTF and sublimation printing, heat and mug pressing, and vinyl application.
- Implemented and enforced quality control (QC) checks at multiple production stages to ensure compliance with company standards.
- Conducted QC control measures, including final inspections and in-process checks.
- Compiled and managed error reports, identifying recurring issues and driving corrective actions.
- Trained and supervised staff on machinery operation, material handling, quality requirements, and safety standards.
- Coordinated staffing and workflow planning during peak seasons (Valentine's Day, Mother's Day, Father's Day, Christmas).
- Managed consumable stock counts, ink expiry logs, and equipment maintenance to minimise downtime.
- Led and motivated a growing team to ensure consistent product quality and operational efficiency.
Freelance Graphic Designer
Johannesburg
05.2022 - 08.2024
- Designed logos, icons, and digital content for web and marketing platforms.
- Worked closely with clients and marketing managers to meet deadlines and specifications.
Afrikaans Tutor
Johannesburg
03.2022 - 08.2024
- Provided structured Afrikaans tutoring, including homework assistance and exam preparation.
DTP Operator
Action Retail Display
Milnerton
09.2023 - 01.2024
- Produced and formatted print and digital materials to high visual and quality standards.
- Designed professional layouts with effective typography and image integration.
- Prepared print-ready files, managing bleeds, colour profiles, and export formats.
- Conducted detailed quality checks to ensure compliance with brand and client specifications.
Content Creator
Meta Creative Lab
Alberton
01.2022 - 04.2022
- Created social media content and assisted with photography and marketing campaigns.
- Managed social media accounts using Facebook Business Suite.
Graphic Designer, Machine Operator & Receptionist
Shaun's Graphics
Alberton
01.2021 - 12.2021
- Managed graphic design tasks, operated vinyl and laser cutting machinery, and assisted clients.
- Performed quality checks to ensure production efficiency and product excellence.
Assistant Graphic Designer & Applicator
JOC Creations
Germiston
12.2019 - 11.2020
- Assisted with design and application of custom products such as mugs and shirts.
- Operated vinyl cutters and heat presses to produce high-quality outputs.
Education
Mega Digital Marketing Course A-Z -
Udemy
01.2021
Teaching English as a Foreign Language (TEFL) -
TEFL South Africa
01.2021
BA - Interior Design
University of Johannesburg
01.2020
Matric -
Helpmekaar College
01.2017
Skills
- Operations and people management
- Health and safety compliance
- Process design and optimization
- Adobe Creative Suite
- Logistics planning
- Microsoft Office Suite
- Quality control and reporting
- Vinyl printing and cutting
- Inventory management
- CO₂ laser cutting
- UV printing technology
- Operational efficiency
- Training and supervision
- Adaptive problem solving
Languages
Afrikaans
English
Timeline
Personalization Supervisor
Netflorist
02.2024 - Current
DTP Operator
Action Retail Display
09.2023 - 01.2024
Freelance Graphic Designer
05.2022 - 08.2024
Afrikaans Tutor
03.2022 - 08.2024
Content Creator
Meta Creative Lab
01.2022 - 04.2022
Graphic Designer, Machine Operator & Receptionist
Shaun's Graphics
01.2021 - 12.2021
Assistant Graphic Designer & Applicator
JOC Creations
12.2019 - 11.2020
Mega Digital Marketing Course A-Z -
Udemy
Teaching English as a Foreign Language (TEFL) -
TEFL South Africa
BA - Interior Design
University of Johannesburg
Matric -
Helpmekaar College