Hi, I’m
alindile mpayipheli
Housekeeping
East London
Summary
Dynamic professional with extensive experience in customer service and safety protocols, notably at BCM. Proven track record in conflict resolution and staff training, enhancing team performance and guest satisfaction. Adept at inventory management and maintaining cleanliness standards, consistently recognized for attention to detail and commitment to operational excellence.
Overview
2026
years of professional experience
Work History
Spur
Front Waiter
05.2023 - 09.2025
Job overview
- Here are 8 resume experience statements for the role of Front Waiter, based on the provided details and typical responsibilities associated with this position:
- Delivered exceptional table service by attentively taking orders, resulting in enhanced guest satisfaction and repeat visits.
- Collaborated with kitchen staff to ensure timely order delivery, maintaining efficient workflow during peak hours.
- Monitored dining area cleanliness and organization, contributing to a welcoming atmosphere for guests.
- Assisted in training new staff on menu items and service standards, fostering a knowledgeable team environment.
- Managed guest inquiries and concerns with professionalism, ensuring prompt resolutions and maintaining a positive dining experience.
- Supported inventory management by restocking supplies and verifying stock levels, ensuring operational efficiency.
- Engaged with customers to provide personalized service, enhancing overall dining experiences and encouraging positive feedback.
- Implemented effective communication techniques with team members, facilitating smooth service operations and teamwork.
- These statements reflect relevant experiences and responsibilities typically associated with the Front Waiter role, focusing on operational tasks and customer service.
- Managed food resources, memorized orders, and coordinated customer service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
A Mqushulu
Cleaning Assistant
03.2022 - 05.2024
Job overview
- Maintained cleanliness and sanitation in assigned areas, ensuring a safe and hygienic environment for all.
- Stocked and organized cleaning supplies, enhancing operational efficiency and reducing downtime during cleaning tasks.
- Assisted with routine cleaning checks, promptly addressing any deficiencies to uphold cleanliness standards.
- Followed established cleaning procedures to efficiently manage time and ensure thorough workspace sanitation.
- Reported maintenance issues to supervisors, contributing to improved facility upkeep and operational effectiveness.
- Collaborated with team members to coordinate cleaning schedules, optimizing workflow and resource allocation.
- Trained new staff on proper cleaning techniques and safety protocols, fostering a knowledgeable team environment.
- Monitored inventory levels of cleaning supplies, preventing shortages and ensuring consistent availability for tasks.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Treated stains and damaged areas to restore value.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
BCM
Security Officer
2019 - 02.2024
Job overview
- Monitored premises to prevent unauthorized access and ensured compliance with safety regulations, enhancing overall security posture.
- Conducted regular patrols and inspections, identifying potential security risks and implementing corrective actions to mitigate threats.
- Responded promptly to alarms and incidents, coordinating with emergency services to maintain a safe environment for all personnel.
- Collaborated with team members to refine security protocols, improving response times and reinforcing safety measures across the facility.
- Provided training and mentorship to new security personnel, fostering a culture of vigilance and adherence to security procedures.
- Assisted in the development of emergency response plans, ensuring preparedness for various scenarios and enhancing organizational resilience.
- Utilized surveillance systems to monitor activities and report suspicious behavior, contributing to a safer and more secure workplace environment.
- Engaged with staff and visitors to promote safety awareness, creating a positive atmosphere while emphasizing the importance of security protocols.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Education
Buffalo City College East London
No Degree from Financial Management And Accounting
Skills
Customer service
Timeline
Front Waiter
Spur
05.2023 - 09.2025
Cleaning Assistant
A Mqushulu
03.2022 - 05.2024
Security Officer
BCM
2019 - 02.2024
Buffalo City College
No Degree from Financial Management And Accounting