Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
REFERENCES
Timeline
Generic

ALINA NYAILE

56053 SILVER CITY,PHAHAMENG,BLOEMFONTIEN

Summary

Dynamic professional with extensive experience,excelling in administrative support and customer satisfaction. Proven ability to enhance operational efficiency through meticulous data entry and effective schedule management. Strong communicator with a commitment to quality control and fostering positive client relationships. Proficient in Excel and adept at multitasking in fast-paced environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

CLERK

MANGUNG METRO MUNICIPALITY
01.2024 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

PERSONAL ASSISTANT

MANGUNG METRO MUNICIPALITY
01.2011 - 07.2023
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Schedule and planning meetings and events.
  • Assist with logistic for workshops and meetings

PERSONAL ASSISTANT

MOTHEO DISTRICT MUNICIPALITY
02.2009 - 12.2011
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Displayed absolute discretion at handling confidential information.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.

SALES CONSULTANT

SANLAM
01.2006 - 12.2009
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Selling polices

SALES CONSULTANT

AVBOB
12.2004 - 12.2006
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.

ADMIN CLERK

MUCCP
02.2002 - 01.2004
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.

Education

ADVANCED DIPLOMA - MONITORING AND EVALUATION

CENTRAL UNIVERSITY OF TECHNOLOGY
BLOEMFONTEIN
01-2023

BACHELOR OF TECHNOLOGY - PROJECT MANAGEMENT

CENTRAL UNIVERSITY OF TECHNOLOGY
BLOEMFONTEIN
01-2021

DIPLOMA - FINANCIAL MANAGEMENT

MOTHEO TVET COLLEGE
BLOEMFONTIEN
01-2019

CERTIFICATE - PROFFESIONAL RECEPTIONESIT AND PERSONAL ASSISTANT

DAMELINI
BLOEMFONTEIN

GRADE 12 - COMMERCE

MOEMEDI HIGH SCHOOL
BLOEMFONTIEN

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Administrative support
  • Filing systems
  • Database entry
  • Administrative tasks
  • File maintenance
  • Quality control
  • Schedule and calendar management
  • Quality management
  • Excel
  • Ms word

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Avbob certificate of production
  • Advanced Secretary Certificate
  • Data handling,processing and capturing

Additional Information

Date of birth: 19 August 1974


Gender: Female


Nationality: South African


Drivers License: Code 10

Languages

English
Sesotho
Isixhosa
Setswana
Afrikaans

REFERENCES

Emily Makoko - Detective (SAPS)

0781586440


Palesa Wesi - Former HOD (MPAC)

0720260843


Mr Sabelo Pitso - Regional Secretary Mangung

0788362295/0817378840

Timeline

CLERK

MANGUNG METRO MUNICIPALITY
01.2024 - Current

PERSONAL ASSISTANT

MANGUNG METRO MUNICIPALITY
01.2011 - 07.2023

PERSONAL ASSISTANT

MOTHEO DISTRICT MUNICIPALITY
02.2009 - 12.2011

SALES CONSULTANT

SANLAM
01.2006 - 12.2009

SALES CONSULTANT

AVBOB
12.2004 - 12.2006

ADMIN CLERK

MUCCP
02.2002 - 01.2004

ADVANCED DIPLOMA - MONITORING AND EVALUATION

CENTRAL UNIVERSITY OF TECHNOLOGY

BACHELOR OF TECHNOLOGY - PROJECT MANAGEMENT

CENTRAL UNIVERSITY OF TECHNOLOGY

DIPLOMA - FINANCIAL MANAGEMENT

MOTHEO TVET COLLEGE

CERTIFICATE - PROFFESIONAL RECEPTIONESIT AND PERSONAL ASSISTANT

DAMELINI

GRADE 12 - COMMERCE

MOEMEDI HIGH SCHOOL

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