ALINA BLASER
Montreux
Summary
Professional with MBA degree in International Hospitality Management with valuable experience on how to treat guests in a luxury environment and exceed their expectations. Took an active part in the opening of food & beverage outlets in 5-Star Hotel in Hyatt Regency. Successfully managed various hotels as F&B manager in previous years.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Food & Beverage manager
Movenpick Lausanne
06.2023 - 11.2023
- Manage all F&B departments (2 restaurant, lobby bar, RS and Meeting & Events with 18 conference rooms) and day-to-day operations within budgeted guidelines and to the highest standards
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- New wine menu and monthly promotions
- Communication and negotiation with suppliers
- Monthly forecast and expenses
- Budget 2024
- Control of compliance with HACCP
- Identified areas of opportunity for beverage and food sales by analysing customer feedback and product demand metrics
- Organization and lead of operational work for major events (Athletissima, FIBA etc)
Assistant Food & Beverage manager
Movenpick Lausanne
08.2022 - 05.2023
- Trainings for F&B team on LQA and sales techniques
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Resolved customer complaints involving food or beverage quality and service.
- Implemented standards and SOPs
- Improved TrustYou (guest's reviews) by 30%
- Maintained highest standards for food and beverage quality and service
Food & Beverage manager
Four Points by Sheraton
12.2018 - 12.2019
- Manage all F&B departments (two restaurants, lobby bar, RS and Meeting & Events with 18 conference rooms)
- Budget and forecast
- LQA control
- Improvement of service and food quality
- Promotions and special offers
Restaurant manager
Hyatt Regency Moscow Petrovsky Park (hotel Opening)
08.2017 - 12.2018
- Set departmental targets and objectives, work schedules, budgets, policies and procedures
- Cost control of all food and beverage outlets
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Creating SOPs and P&Ps
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
F&B Supervisor (restaurant, bar and room service)
Radisson Blu Hotel Belorusskaya
09.2016 - 08.2017
- Ensure company standards and guest satisfaction
- Manage 20 team members during 3 shifts
- Ensure F&B outlets meet financial goals
- Staff training and coaching
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols
Head of waitress
Trattorai Calzone
09.2013 - 01.2015
- Investigating and solving customers' problems
- Improve customer service
International Sales and Marketing manager
AOER CHINA (Manufacturing)
08.2012 - 08.2013
- Sales of new products
- Negotiate contracts
- Creates and conducts proposal presentations to dealers, customers, internal staff
Junior marketing manager
TTC PROGRESS (Distribution and manufacturing)
09.2011 - 06.2012
- Marketing research and making strategic decisions
- Planning marketing activities in conjunction with company's growth plan
Sales coordinator
ENTERPRISE FOOD PRODUCTS (Manufacturing)
09.2009 - 09.2011
- Sales of new products
- Cold calling and competitor analysis
Education
Formation De Sommellerie
ASSP
Lausanne 03.2023 - Current
MBA - International Hospitality Management
HotelSchool The Hague
Amsterdam 08.2015 - 09.2016
Master of Commerce And Marketing - International Commerce
The State University of Economics And Finance
Saint-Patersburg 09.2005 - 06.2010
Skills
Micros
OperaF&B Operations
Cost Control
EMC
Mirus
Chronos
Problem solving
Labor Management
Catering Coordination
Hospitality Management
Guest Relations
Personal Information
Date of Birth: 07/24/1988
Training
- Marriott F&B Europe Excellence Workshop with Hector Pliego
References
References to be provided upon request
Timeline
Food & Beverage manager
Movenpick Lausanne
06.2023 - 11.2023
Formation De Sommellerie
ASSP
03.2023 - Current
Assistant Food & Beverage manager
Movenpick Lausanne
08.2022 - 05.2023
Food & Beverage manager
Four Points by Sheraton
12.2018 - 12.2019
Restaurant manager
Hyatt Regency Moscow Petrovsky Park (hotel Opening)
08.2017 - 12.2018
F&B Supervisor (restaurant, bar and room service)
Radisson Blu Hotel Belorusskaya
09.2016 - 08.2017
MBA - International Hospitality Management
HotelSchool The Hague
08.2015 - 09.2016
Head of waitress
Trattorai Calzone
09.2013 - 01.2015
International Sales and Marketing manager
AOER CHINA (Manufacturing)
08.2012 - 08.2013
Junior marketing manager
TTC PROGRESS (Distribution and manufacturing)
09.2011 - 06.2012
Sales coordinator
ENTERPRISE FOOD PRODUCTS (Manufacturing)
09.2009 - 09.2011
Master of Commerce And Marketing - International Commerce
The State University of Economics And Finance
09.2005 - 06.2010