Alicia Möller
Regional Sales Manager
Stellenbosch
Summary
Dynamic Medical Systems Account Manager with 15 years of experience in strategic account segmentation and customer relationship management. Seeking to leverage strategic planning and creative problem-solving to drive growth and innovation in future roles, utilising expertise in solution selling and Salesforce proficiency.
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
15
years of professional experience
2009
2009
years of post-secondary education
Work History
Medical Systems Account Manager
Carl Zeiss
11.2011 - 06.2025
- Segment and prioritize customer accounts by evaluating revenue potential and procedures, shaping targeted outreach in line with medical systems sales strategies.
- Executed effective negotiation techniques during the quoting process to ensure favorable agreements for both company and clients, leveraging Salesforce and SAP for streamlined documentation.
- Address customer inquiries and concerns by prioritising rapid resolution and positive experience delivery.
- Coordinate with the service department to expedite repairs and communicate maintenance updates with close to 100 customers, utilising Salesforce to log activities and track resolutions.
- Coordinate training sessions and provided hands-on support to medical professionals after every sale.
- Spearheaded the introduction and market integration of new medical technologies.
Sales Manager
Hybrid Media Solutions
10.2010 - 10.2011
- Convert sales leads into finalised contracts by identifying decision-makers and tailored solutions.
- Organise and confirm appointments, ensuring streamlined client engagement and alignment with the respective projects.
- Mapped and engaged key market segments through research-driven call lists, integrating Microsoft Office to maintain prospect records and follow-up schedules.
Education
Post Graduate Diploma - Marketing
Stellenbosch University
BSc - Sports Science, nutrition and Physiology
Stellenbosch University
National Senior Certificate - undefined
Overberg High School
Skills
Hard Skills: Salesforce CRM proficiency, clinical product knowledge, territory planning, Clinical in-servicing and education, Operating room (OR) protocols and etiquette, Sales funnel management & forecasting, Virtual sales tools
Account management
Teamwork and collaboration
Account development
Customer service
Client relationship management
Business development
Account servicing
Sales analysis
Sales development
Customer relationships
Data analytics
Project management
Documentation and reporting
Revenue generation
Database management
Goals and performance
Relationship building
Client relationship building
Lead generation
Customer relationship management (CRM)
Strategic planning
Sales reporting
Schedule management
Team Training
Business development and planning
Sales meetings and orientations
Networking skills
Report writing
Lead development
Contract negotiation
Account verification
Complaint management
Marketing
Converting leads
Territory management
Opportunities identification
Lead prospecting
Customer training
Business process optimization
Strategic account planning
Sales expertise
Customer rapport
Systems and software expertise
Sales forecasting
Sales techniques
Cross-functional collaboration
CRM software
CRM proficiency
CRM systems
Cold calling skills
Event planning
Timeline
Medical Systems Account Manager
Carl Zeiss
11.2011 - 06.2025
Sales Manager
Hybrid Media Solutions
10.2010 - 10.2011
BSc - Sports Science, nutrition and Physiology
Stellenbosch University
National Senior Certificate - undefined
Overberg High School
Post Graduate Diploma - Marketing
Stellenbosch University