Alicia Meyerhoff
Port Elizabeth
Summary
Experienced senior receptionist and expert administrative team member. Offers wealth of clerical and customer service experience paired with self-motivation and critical thinking skills to independently handle daily needs. Flexes easily between changing demands and adapts to new processes and procedures.
Overview
2027
2027
years of professional experience
Work History
Senior Receptionist
Edge Fitness
Port Elizabeth , South Africa
03.2024 - Current
- Handled incoming calls, efficiently redirecting them to relevant staff members or taking messages.
- Handled email correspondence, ensuring timely responses and forwarding messages to the relevant departments.
- Supervised a team of receptionists, providing training and support to enhance service delivery.
- Assessed staff capacity to maximise office productivity levels.
- Assisted in the development of reception staff schedules, balancing workload and ensuring full coverage.
- Answered incoming calls, determining purpose of call and forwarding calls to appropriate personnel or department.
- Participated in meetings with other departmental heads to align reception services with organisational goals.
- Oversaw the maintenance of a clean and welcoming reception area, coordinating with cleaning staff.
- Kept team in compliance with office policies, safety processes and industry requirements.
- Compiled expense reports and handled petty cash, maintaining accurate financial records.
- Provided ad hoc administrative support to various departments, demonstrating versatility and teamwork.
- Managed reception area, greeting visitors and directing them to appropriate departments or personnel.
- Greeted persons entering establishment, determining nature of business and announcing visitors to appropriate personnel.
- Managed inventory of office supplies, placing orders when necessary and verifying receipt of supplies.
- Assisted associated departments with clerical and administrative support.
- Established clear procedures for team work, document tracking and data reporting.
- Maintained team harmony by resolving grievances and assisting with conflicts.
- Conducted performance evaluations for reception team, setting objectives and identifying training needs.
- Performed filing duties to keep company documents organised and easy to retrieve.
- Managed front desk operations, greeting visitors and directing them to appropriate departments or individuals.
- Kept reception area neat and tidy at all times to create positive first impressions on visitors.
Debt Collector
Amica Debt Recovery
Port Elizabeth, South Africa
09.2022 - 01.2023
- Achieved debt collection targets in line with agreed deadlines.
- Managed collection calls and negotiated payment arrangements with debtors to minimise outstanding balances.
- Collected on ageing and past due accounts, coordinating sustainable payment arrangements to encourage remittance.
- Implemented payment reminders via email, SMS, and phone calls, increasing successful repayment rates.
- Monitored debtor accounts regularly, identifying those requiring further action or escalation.
- Traced, located and contacted debtors tied to collection accounts.
- Utilised various tracing methods and databases to locate absconded or hard-to-find debtors.
- Conducted thorough investigations into debtor financial situations to propose realistic repayment plans.
- Negotiated settlement offers with debtors, achieving favourable outcomes for both parties.
- Confirmed payment arrangements, finalising customer payment dates and contact information for accurate record-keeping.
- Assisted customers with diverse debt collection and payment queries, enhancing their understanding and compliance with payment processes.
- Delivered outstanding customer service, handling debtor enquiries and complaints with empathy and professionalism.
- Maintained robust records of financial transactions and interactions with debtors.
- Prepared and dispatched final demand letters to debtors, outlining legal actions for non-payment.
- Prepared comprehensive reports on collection status, including acquisition costs, current valuation, and restoration expenses.
- Presented monthly performance reports to management, highlighting achievements and areas for improvement.
- Took ownership of assigned accounts, resolving customer issues and delivering high-quality service to foster positive relationships.
Detective Constable
SAPS
- Presented evidence and findings in court, articulating complex information clearly for juries and judges.
- Interviewed witnesses and suspects with sensitivity and professionalism, obtaining vital information for ongoing investigations.
- Prepared detailed reports and case files, ensuring comprehensive documentation for legal proceedings.
- Provided necessary care for victims and witnesses, utilising empathy and ethics following policies.
- Liaised and worked with other investigators, specialists and managers to establish and use appropriate methods for gathering evidence.
- Analysed complex crime scenes, gathering and preserving critical forensic evidence for case development.
- Prepared papers for court and gave clear rationale and updates on cases to prosecuting offices.
- Assessed threats and risks in order to develop and implement strategies to investigate serious and complex crimes.
- Prepared and conducted formal interviews with suspects, victims and witnesses, completing testimonies within agreed timeframes.
- Conducted thorough investigations into serious crimes including murder, robbery, and fraud, leading to successful prosecutions.
- Analysed crime data and trends, contributing to strategic policing initiatives and community safety measures.
- Presented evidence in court, articulating case findings clearly and effectively to secure convictions.
- Responded to critical and emergency incidents, demonstrating leadership and decision-making under pressure.
- Led a team of junior detectives and support staff, providing mentorship and guidance in case resolution strategies.
- Provided expert advice on crime prevention to businesses and local communities, fostering partnerships and enhancing public safety.
- Managed stakeholder relationships, including liaison with victims' families, offering support and updates on case progress.
- Undertook searches of premises of arrested individuals, seizing incriminating items to help with investigations and prosecution.
- Solved criminal cases through advanced detective skills, thoroughly analysing evidence and monitoring suspect behaviour.
- Coordinated with stakeholders to submit exhibits and samples for analysis aligned with relevant guidelines and procedures.
Education
Certificate of Higher Education -
Alexander Road High School
Port Elizabeth, EC01-2001
Skills
- Office administration
- Customer service
- Customer relationship management
- MS Office
- Team leadership
- Performance evaluation
- Multitasking ability
- Multitasking prioritisation
- Problem solving
- Organised and reliable
- Trustworthy
- Professional attitude
- Well-presented
- Positive attitude
Languages
Afrikaans, English
First Language
References
- Warren Harmon (Admin Manager)
Linton Grange Edge Fitness
041 360 5624
0822991692
- Kelby Bouker (Admin Manager)
Walker Drive Edge Fitness
041 008 5017
0764709340
- Lista Balanco (Managing Director)
Amica Debt Recovery
041 450 7125
0713373348
Timeline
Senior Receptionist
Edge Fitness
03.2024 - Current
Debt Collector
Amica Debt Recovery
09.2022 - 01.2023
Detective Constable
SAPS
Certificate of Higher Education -
Alexander Road High School