Alicia Britz
Pretoria
Summary
I'm a very driven person and strive to succeed in everything I take on. I always aspire to be the best and love new challenges. I can't imagine a day without people interaction. I’m a hard worker and a quick learner.
I always have the mind-set that I can do and sell anything that I set my mind to; people find me convincing and trustworthy.
I believe I can sell a product better face to face than over the phone. I want people to see my passion for a product. Face-to-face interaction helps to read a person’s expressions and which approach to take.
I would love the opportunity to be part of a new team, so that I can push myself to the next level of this journey.
I am ready for the next chapter in my life. I want to extend my knowledge and push myself into becoming even better in any industry. I believe I can be a great contribution to your company if given the chance. I strive to be successful in everything I do.
Overview
20
20
years of professional experience
Work History
Area Consultant
Bidvest Steiner
10.2023 - Current
- Identified and converted new business opportunities, contributing to revenue growth.
- Managed and developed established client portfolio to ensure satisfaction and retention.
- Deliver exceptional customer service while identifying upselling opportunities.
- Maintained structured 90-day client visitation cycle to strengthen client relationships and address needs.
- Resolved account and payment-related queries.
- Promote Hygiene, Pest Control, Deep Cleaning and Trading solutions.
- Prepare weekly sales reports.
- Managed stock levels monthly to ensure optimal inventory availability.
Sales Representative
Damar Optical
06.2020 - 09.2023
- Identified and developed new business opportunities to expand market presence.
- Managed customer accounts across assigned territories, ensuring client satisfaction and retention.
- Conducted local and international client visits.
- Coordinated account management tasks with clients and internal teams to streamline communication and enhance service delivery.
- Prepared monthly sales planning and reporting.
- Managed inventory and stock control.
- Contributed to product development through frame and colour design input.
Sales Representative
KDC Optical
01.2019 - 06.2020
- Cultivated client relationships across assigned territories, enhancing customer loyalty.
- Delivered consultative sales solutions that drove customer satisfaction and repeat business.
- Expanded customer base through targeted business development efforts.
- Handled customer orders and account queries to ensure timely and accurate service.
- Completed stock counts to ensure inventory accuracy.
Internal Sales Executive
African Outdoor Sports & Delta Distribution
08.2015 - 10.2018
- Identified upselling opportunities and increased product penetration.
- Supported external sales representatives by managing client relationships and streamlining order processes.
- Managed customer enquiries and provided effective solutions.
- Processed sales orders, ensuring accuracy and efficiency to support timely fulfilment.
- Coordinated logistics for imported shipment backorders, resolving issues to improve delivery timelines.
- Provided internal sales support by assisting team members with inquiries and tasks.
Personal Assistant & Office Manager
Protea Metering
08.2008 - 08.2015
- Managed executive diaries, appointments, and meeting schedules to optimise time for senior leadership.
- Coordinated meetings, functions, and corporate events to ensure seamless execution and stakeholder satisfaction.
- Arranged domestic and international travel for directors.
- Produced business correspondence and confidential documentation.
- Managed office administration systems and improved operational efficiency.
- Administered client contracts while maintaining accurate records to support compliance and facilitate smooth operations.
- Maintained company vehicle fleet records and administrative compliance.
- Assisted Credit Control and managed outstanding account queries.
- Documented and shared meeting minutes for team reference.
- Established new customer accounts with municipal councils with municipal councils.
Personal Assistant & Office Administrator
AIDA Properties
05.2008 - 07.2008
- Coordinated office administration to ensure smooth daily operations and support team activities.
- Managed reception and switchboard to facilitate effective communication and customer service.
- Oversaw office assets and general administration to maintain organisational efficiency and resource allocation.
- Organised logistics and scheduling for efficient team operations and communication.
- Developed and executed property advertising strategies across multiple platforms.
Personal Assistant & Office Administrator
ERA Tzaneen
06.2007 - 04.2008
- Managed executive diaries and appointments to ensure optimal scheduling and time management for leadership.
- Coordinated office administration and switchboard operations to maintain seamless communication and support daily activities.
- Organised and managed all company correspondence for efficient communication and filing systems.
- Supported sales teams by organising documentation and facilitating timely client follow-ups to enhance client relations.
- Developed engaging marketing materials for promotional campaigns and property listings.
Administration & Accounting Clerk
Martin Roux
01.2007 - 03.2007
- Maintained accurate data and records to support informed decision-making.
- Coordinated appointment scheduling and managed correspondence to streamline communication processes.
- Delivered comprehensive administration and personal assistant support to enhance operational efficiency.
Education
Certificate of Higher Education - Sales Management
University of Cape town
Online01-2025
Certificate -
CBM Training
Online01-2014
Grade 12 - English, Afrikaans, Tourism, Hospitality, Geography, Computer Typing
Ben Vorster High School
Tzaneen, LPSkills
- Business Development
- New Client Acquisition
- Account Management
- Client relationship management
- Client Retention Strategies
- Sales Negotiation
- Consultative Selling
- Territory Management
- Market Analysis
- Reporting & Planning
- Service excellence
- Team Management
- Microsoft Office Suite
- Word
- Excel
- Outlook
- Admin systems
- Travel Coordination
- Time Management
- Team Collaboration
- Problem Solving
- Results Driven
- Client Focus
- Relationship Building
- Professional Communication
- Adaptable
- Fast Learner
- Organised
- Ethical
- Team Player
- Numeracy
- Business Writing
Custom
- Marius Steyn, National Sales Manager, Bidvest Steiner, 0825557832, marius.steyn@bidveststeiner.co.za, in LinkedIn profile available upon request
- Dawn Williams, Sales Manager, Damar Optical, 0824520729, dawn@damaroptical.co.za, in LinkedIn profile available upon request
- Kevin Coetzee, Sales Director, KDC Optical, 0825681675, kevin@kdcoptical.co.za, in LinkedIn profile available upon request
- Graeme Henderson, General Manager, Protea Metering, 0825881144, graeme@proteametering.co.za, in LinkedIn profile available upon request
Timeline
Area Consultant
Bidvest Steiner
10.2023 - Current
Sales Representative
Damar Optical
06.2020 - 09.2023
Sales Representative
KDC Optical
01.2019 - 06.2020
Internal Sales Executive
African Outdoor Sports & Delta Distribution
08.2015 - 10.2018
Personal Assistant & Office Manager
Protea Metering
08.2008 - 08.2015
Personal Assistant & Office Administrator
AIDA Properties
05.2008 - 07.2008
Personal Assistant & Office Administrator
ERA Tzaneen
06.2007 - 04.2008
Administration & Accounting Clerk
Martin Roux
01.2007 - 03.2007
Certificate of Higher Education - Sales Management
University of Cape town
Certificate -
CBM Training
Grade 12 - English, Afrikaans, Tourism, Hospitality, Geography, Computer Typing
Ben Vorster High School