ALICE TEBOGO BANDA
RECEPTIONIST
JOHANNESBURG
Summary
I am dedicated, determined. I am seeking a position to utilize my skills, education and abilities in Accounting, Reception and Administration. I want to work for an organization that encourages professional growth while being resourceful, innovative and flexible. Well-qualified organisation familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
- Arranging travel and accommodation for staff and customers
- Managing diaries, scheduling meetings and booking appointments
- Arranging post and deliveries
- Preparing, organizing and storing information in paper and digital form
- Dealing with queries on the phone and by e-mail
- Arranging both internal and external events.
Sales Assistant
EXPEREINCE, QUEENS BOUTIQUE
JOHANNESBURG
05.2022 - Current
- Welcoming and greet customers and process payments
- Ensuring the sales floor is organized according to the establishments’ guidelines
- Assisting customers in locating desired shop items
- Informing customers of promotions to encourage purchases
- Performing end of day duties, which includes tiding up the store.
- Address and resolve customer complaints while maintaining professionalism
- Communicating clearly to clients about store items and provides advice and recommendations to clients
- Stock taking
LEAD GENERATOR
AT HOMEGROWN, NETWORK BROKERS
01.2021 - 04.2022
- Promoting Mi-Way products (Short-term insurance)
- Warm up leads and qualify the client to be transferred to the sales department for the lead to be a closed sale
- Transferring existing clients to the necessary departments for assistance e.g
- Client retention, client service
- Meeting monthly targets and deadlines
- Attending to customer queries.
RECEPTIONIST
AT VISUAL IMPACT
02.2019 - 12.2020
- Ended
- Greeting visitors at reception
- Answering incoming calls; taking messages and redirecting calls as required
- Taking minutes, ordering stationery and data entry.
CUSTOMER SERVICE AGENT
AT CCI S.A
07.2018 - 01.2019
- Ended
- Providing customer service
- Promoting DSTV packages
- Attending to customer queries
- Retentions/convincing clients not to cancel membership
- Reconnecting disconnected clients
- Assisting clients with upgrading packages.
ADMINISTRATOR
AT NETSOFT TRAINING
07.2013 - 06.2018
- Reason for leaving: Company Liquated
- Visitor management and attending to queries in a professional manner
- Providing administration support to management
- Diary management and arranging appointments for management
- Filling and data capturing
- Reconciling petty cash account
- Preparing payment requisitions
- Follow up on supplier invoices
- Updating accounts payable and preparing regular reports
- Organising meetings/ conferences
- Assisting with other accounting related duties as required
- Assisting with reviewing income and expenses.
Education
BOOKKEEPERS - Financial Accounting
INSTITUTE OF CERTIFIED
Diploma - Accounting And Business Management
ICB
ONLINE 11.2014 - 01.2023
Skills
Interpersonal and work ethicCommunication skillsTeam work and adaptability
Problem solving and critical thinking
Cash register operation
Cash Handling
Till counting
Store opening and closing
Point of sale operation
Timeline
Sales Assistant
EXPEREINCE, QUEENS BOUTIQUE
05.2022 - Current
LEAD GENERATOR
AT HOMEGROWN, NETWORK BROKERS
01.2021 - 04.2022
RECEPTIONIST
AT VISUAL IMPACT
02.2019 - 12.2020
CUSTOMER SERVICE AGENT
AT CCI S.A
07.2018 - 01.2019
Diploma - Accounting And Business Management
ICB
11.2014 - 01.2023
ADMINISTRATOR
AT NETSOFT TRAINING
07.2013 - 06.2018
BOOKKEEPERS - Financial Accounting
INSTITUTE OF CERTIFIED