Alice Moakamedi
MeterRepair & Customer Quality Technical Supervisor
Gauteng,GP
Summary
Adept at identifying and resolving technical issues, I significantly enhanced procedures and team performance at Landis+Gyr. Leveraging skills in hardware troubleshooting and interpersonal communication, I worked on team projects successfully, ensuring quality assurance and customer satisfaction. My approach consistently improved efficiency and product standards, showcasing a strong blend of technical guidance and customer relations. Seasoned Technical Supervisor adept at leading teams and developing improvements. Knowledgeable manager and complex problem-solver with excellent communication and critical thinking skills.
Overview
10
10
years of professional experience
Work History
Repair and Customer Quality Technical Supervisor
Landis+Gyr
09.2019 - Current
- Demonstrated excellent problem-solving abilities by quickly identifying the root causes of technical issues and implementing appropriate solutions to mitigate future occurrences.
- Formulated plans for improving procedures, training, and processes.
- Played an instrumental role in the successful completion of numerous projects, utilizing strong leadership skills to guide team members through complex challenges and deliver exceptional results.
- Enhanced team performance by providing comprehensive training programs and continuous support to technicians.
- Monitored daily progress and work quality to provide guidance and compile reports detailing findings and recommendations.
- Collaborated with cross-functional teams to develop innovative solutions.
- Implemented rigorous quality control measures to ensure all products met or exceeded industry standards before release to customers.
- Calibrated, maintained, and operated equipment for maximum performance.
Meter Repair Technician
Landis+Gyr
05.2014 - 09.2019
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained compliance with regulatory standards and safety requirements.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Tested components and systems to evaluate performance and identify concerns.
- Schedule maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Managed inventory levels of spare parts efficiently, reducing delays due to a lack of resources during repair jobs.
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
- Collaborated with cross-functional teams to optimize productivity and efficiency.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Liaised with internal departments to optimize productivity and efficiency.
Education
NATIONAL DIPLOMA - Electrical, Electronics Engineering Technologies
04.2001 -
Skills
Customer Support
Hardware troubleshooting
Incident Management
Documentation requirements
Reporting Requirements
Data Analysis
Technical Guidance
Problem-Solving
Customer Relations
Quality Assurance
Hand and Power Tool Operation
Interpersonal Skills
Timeline
Repair and Customer Quality Technical Supervisor - Landis+Gyr
09.2019 - Current
Meter Repair Technician - Landis+Gyr
05.2014 - 09.2019
EWC TECHNICAL COLLEGE - NATIONAL DIPLOMA, Electrical, Electronics Engineering Technologies
04.2001 -