Alice Moakamedi

MeterRepair & Customer Quality Technical Supervisor

Gauteng,GP

Summary

Adept at identifying and resolving technical issues, I significantly enhanced procedures and team performance at Landis+Gyr. Leveraging skills in hardware troubleshooting and interpersonal communication, I worked on team projects successfully, ensuring quality assurance and customer satisfaction. My approach consistently improved efficiency and product standards, showcasing a strong blend of technical guidance and customer relations. Seasoned Technical Supervisor adept at leading teams and developing improvements. Knowledgeable manager and complex problem-solver with excellent communication and critical thinking skills.

Overview

years of professional experience

Work History

Repair and Customer Quality Technical Supervisor

Landis+Gyr

09.2019 - Current

Demonstrated excellent problem-solving abilities by quickly identifying the root causes of technical issues and implementing appropriate solutions to mitigate future occurrences.
Formulated plans for improving procedures, training, and processes.
Played an instrumental role in the successful completion of numerous projects, utilizing strong leadership skills to guide team members through complex challenges and deliver exceptional results.
Enhanced team performance by providing comprehensive training programs and continuous support to technicians.
Monitored daily progress and work quality to provide guidance and compile reports detailing findings and recommendations.
Collaborated with cross-functional teams to develop innovative solutions.
Implemented rigorous quality control measures to ensure all products met or exceeded industry standards before release to customers.
Calibrated, maintained, and operated equipment for maximum performance.

Meter Repair Technician

Landis+Gyr

05.2014 - 09.2019

Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Maintained compliance with regulatory standards and safety requirements.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Tested components and systems to evaluate performance and identify concerns.
Schedule maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
Managed inventory levels of spare parts efficiently, reducing delays due to a lack of resources during repair jobs.
Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
Collaborated with cross-functional teams to optimize productivity and efficiency.
Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Liaised with internal departments to optimize productivity and efficiency.

Education

NATIONAL DIPLOMA - Electrical, Electronics Engineering Technologies

EWC TECHNICAL COLLEGE, Kempton Park, South Africa

04.2001 -

Skills

Customer Support

Timeline

Repair and Customer Quality Technical Supervisor - Landis+Gyr

09.2019 - Current

Meter Repair Technician - Landis+Gyr