Alic Hamilton
Pretoria
Summary
Accomplished Information Technology Leader with over 20 years in delivering complex infrastructure implementations and enterprise-wide programmes. Managed cross-functional work streams to drive timely outcomes and optimise performance through the adoption of emerging technologies. Certifications include Agile Project Manager, SAFe Agile Practitioner, MCSE, and MCNE.
Overview
2
2
Languages
1
1
Certification
40
40
years of professional experience
Work History
Senior Operations Expert - SAP EWM (Manual Warehouse & Internal Call Off)
Lesedi PFS (Pty) Ltd on behalf of BMW Group South Africa
Pretoria
2026.06 - Current
- Lead and manage a team of more than 20 DevOps engineers responsible for SAP Extended Warehouse Management (EWM) operations, ensuring the stability, availability, and continuous improvement of warehouse processes.
- Plan, coordinate, and oversee SAP EWM maintenance activities, system enhancements, technical projects, and operational changes across the warehouse management landscape.
- Drove operational excellence through proactive system monitoring, health checks, trace analysis, and performance optimisation initiatives, enhancing overall warehouse efficiency.
- Direct 24/7 operational support activities, including incident management, escalation handling, and business-critical service restoration.
- Lead Major Incident Management processes, facilitating high-priority incident bridges, executive communications, and recovery activities.
- Provide Level 2 escalation support for major and critical incidents, coordinating resolution activities across development, infrastructure, and business support teams.
- Conduct root cause analysis and implement corrective and preventive actions to improve platform reliability and operational resilience.
- Ensure adherence to SAP security requirements, governance frameworks, audit controls, and compliance standards.
- Collaborate with SAP development teams on new functionality, transaction design, role creation, authorization concepts, and operational readiness activities.
- Support go-live planning, cutover execution, deployment validation, and post-implementation stabilisation for SAP EWM projects and enhancements.
- Produced and presented operational KPI dashboards, service reports, trend analysis, and performance metrics to management and leadership, facilitating informed decision-making.
- Managed stakeholder communications, presented operational risks, technical findings, service impacts, and strategic recommendations to business and IT leadership teams, ensuring alignment and transparency.
- Drive continuous improvement initiatives focused on service quality, operational efficiency, process optimisation, and customer satisfaction.
- Coach, mentor, and develop team members to strengthen technical capability, operational knowledge, and service management maturity.
- BMW Group South Africa
elnvoicing Application Operations 3rd Level Support
Lesedi PFS (Pty) Ltd on behalf of BMW Group South Africa
Pretoria
2023.01 - 2026.05
- Specialise in eInvoicing application operations and third-level support, managing project impacts, ensuring security compliance, and enhancing team performance through training and support.
- Provide third-level support and training sessions to empower team members in resolving complex technical issues.
- Investigate, address, and resolve tickets logged via ServiceNow (Vendors, Customers, and Dealers) for various interfaces, providing support for second-level incident deep dives.
- Facilitate troubleshooting discussions between the EDI Provider and BMW Vendors on complex connectivity topics.
- Proficient in using BMW tools such as ServiceNow, S-Gate, B2B, Jira, Confluence and ThreePT, CMDB, Connect-IT, eGRC, ITSM, ITSCM, pgAdmin, UltraEdit etc.
- Regularly update the elnvoicing Security KPI status page on Confluence, promoting transparency in security measures.
- Create Jira stories to assist developers in tracking error resolutions for all interfaces.
- Conducted trend analyses and generated reports to ensure application stability, informing maintenance strategies.
- Collaborate with SAP Functional Consultants to ensure effective validation of functionalities during project phases.
- Basic SAP functional experience for troubleshooting SAP-related issues between the SAP System and Enterprise Application Integration (EAI).
- Proficient in basic Linux and WinSCP for troubleshooting EAI-related errors in elnvoicing interfaces.
- Seasoned professional specializing in risk detection and management, with a strong background in identifying potential risks, developing mitigation strategies, and ensuring compliance.
- Enhanced BMW relationships through improved communication, feedback gathering, training provision, customer engagement, and streamlined issue resolution.
- Results-driven professional with expertise in change management. Proven ability to lead impactful change initiatives, engage stakeholders, and enhance workforce capabilities to achieve business objectives.
- Actively participate in weekly CAB meetings to enhance collaboration across teams.
- Integrate with the BMW Group IT infrastructure operations network, fostering strong relationships with global process partners.
- Update and maintain Interface Contracts and technical documentation in Confluence for knowledge sharing.
- Enhance monitoring of ongoing issues by adding current BMW Group maintenance topics to the Confluence dashboard.
- Delivered clear and concise RCA reports detailing incident summaries, root causes, impact analyses, recommended actions, implementation timelines, and monitoring plans for management review.
- Completed Purple Belt training, facilitating resolutions for security issues within the elnvoicing system.
Impact Assessment Manager
Lesedi PFS (Pty) Ltd on behalf of BMW Group South Africa
Pretoria
2019.02 - 2023.01
- Evaluated outputs, outcomes, and impacts related to the IT Template Factory and integrated with other applications.
- Reported on project status to Template Factory Head in SA, providing insights for decision-making.
- Established a dashboard in Confluence to maintain and track Business Units projects, improving visibility and accountability.
- Facilitated weekly CAB meetings for IF Template Factory, enhancing communication and collaboration among stakeholders.
- Actively track all Projects in flight – IFT Template, I2C, CoR, CCMS, Customs & eInvoicing
- Integrate into the BMW Group IT infrastructure operations network and maintain a good working relationship with process partners worldwide
- Assist in troubleshooting all technical issues related to Network Connectivity, Connect Direct and SFTP for the Template Factory
- Update system/technical documentation in Confluence
- Add all current “BMW Group “Maintenance Topics” to our Dashboard on Confluence to determine the impact.
Build Manager
Lesedi PFS (Pty) Ltd on behalf of BMW Group South Africa
Pretoria
2018.10 - 2019.01
- Planning and steering of IT concepts and implementation, including IT integration according to the functional specification.
- Managed quality assurance processes for external resources, ensuring compliance with standards and acceptance for build.
- Developed the technical conception (system design), IT architecture, and construction of IT systems, integrating them into the existing IT landscape.
- Oversaw project direction to align with strategic goals and facilitated technical integration of corresponding subservices.
- Ensured consideration of technological dependencies and facilitated reuse of existing systems.
- Conducted technical analysis of functional conceptions to ensure accuracy and feasibility. (verification, estimation) of functional conceptions.
- Collaborate with cross-functional team, establish and maintain strong relationships that facilitate seamless resolution of issues.
- Collaborated with cross-functional teams to establish and maintain strong relationships, facilitating seamless issue resolution.
- Creation and if required, subsequent updates, of the documentation within Build scope (including IT architecture, without test documentation).
Technical Lead - Applications & Security
TYMEDIGITAL BANK
Johannesburg
2018.04 - 2019.01
- Led the implementation and provisioning of infrastructure deployments within Data Centres, including on-premise and AWS Cloud for production, testing, and disaster recovery while identifying and mitigating risks.
- Managed incident management, problem management, and change management tasks and tickets for both on-premise and cloud infrastructure.
- Identify critical availability and performance risks for some or all business-critical applications.
- Demonstrate strategic understanding of organisational goals by leading the implementation of infrastructure that aids achievement of business goals. Collaborate with developers, technical resources and project managers to facilitate timely delivery of infrastructure solutions.
- Problem Management – create problem tickets on behalf of Business and Application Teams - conduct full RCAs and feedback to Management.
- Create build sheets to assist AMS engineers to build infrastructure that include Application Servers, Elastic Load Balancers, RDS, Docker etc in the AWS Cloud Environment as per approved Application Solution Design(s).
- Designed low-level solutions before implementation into production.
- Provide IT with the business and user perspective about how deficiencies in the infrastructure and underpinning process, procedures, and service delivery skills impact the business operation.
- Drive issue identification and resolution of complex problems.
- Interact with stakeholders and departments in setting the long-term vision and strategy for all the current products.
- Identification of Single Points of Failure (SPOF), where loss of a single component would impact on the non-functional characteristics of an IT service.
- Identified measures to minimise probability of failures, enhancing system reliability.
- Identified measures to decrease detection and repair time of failures, improving response efficiency.
- Manage technical team(s) using AGILE methodology.
- Knowledge of other AGILE approaches – Lean Development, Kanban etc.
- Oversaw project management processes to align technical implementations with organisational standards. - Apply project management skills in leading technical implementation in full compliance with CBA Security Standards and policies.
- Accountable for verification of hardware and software required for implementation.
- Facilitated implementation of systems following established environment design frameworks. aligned to environment design.
- Identify continuous improvement opportunities and coordinate implementation of systems enhancements that create an improved customer experience.
- Ensure that the necessary SLAs are in place before any new Applications are moved into Production.
- Conducted DR testing to ensure readiness of new Applications prior to Production deployment.
- Conducted DR testing to ensure readiness of new Applications prior to Production deployment.
Technical Specialist - SAP/Legacy Applications
STANDARD BANK OF SOUTH AFRICA
Johannesburg
2015.01 - 2018.01
- Appointed into Technical Specialist role to advance the digitisation agenda. Partnered with business, identified business requirements and translated needs into technical solutions in the SAP and Legacy environments.
- Established and led multiple technical teams focused on timely delivery of outcomes within budget.
- Drove technical delivery in line with approved solution design and project schedules.
- Consolidation and migration of SAP BI Servers from physical to virtual across all environments – monthly cost saving of R30 000.
- Clean-up and consolidation of user licenses in SAP BI resulting in avoidance of a R87 000 000 penalty from SAP.
- Replacement of EMC storage with PureStorage to avoid further maintenance cost of R15 000 000.
- Guided teams within Business Units in Agile/Scrum practices, enhancing value delivery to technical teams and projects.
- Fulfill the role as Scrum Master for various Projects and manage technical team(s) using AGILE methodology
- Assessed technical functions, application processes, information systems and solutions in alignment with business needs. Analysed and documented project challenges including root cause analysis.
- Shaped application solutions in alignment with strategic systems roadmap.
- Identified and removed obstacles hindering delivery, streamlining processes to enhance delivery velocity.
- Leveraged continuous improvement expertise in the identification of process and application enhancements. Coordinated implementation of improvements.
- CISCO Tetration Deployment – roll-out and deployment of the CISCO Tetration cluster and software agents for consumption by various teams housing and migrating solutions onto digital networking architecture / using “big data” analytics.
Technical Specialist (NON-Prod/Test Environments – SAP/Legacy Applications)
STANDARD BANK OF SOUTH AFRICA
Johannesburg
2010.01 - 2015.01
- Created an understanding of infrastructure solution design, requirements and test approach across the business. Collaborated with cross-functional teams including solution design engineers and business stakeholders to facilitate delivery of infrastructure solutions.
- Implemented technology components outlined in approved infrastructure solution design, ensuring alignment with business requirements.
- Led the implementation and roll-out of infrastructure within the data centres according to approved solution designs.
- Identified issues and risks during project implementation, ensuring timely resolution and minimising disruption.
- Ensured adherence to regulatory and bank standards and governance processes.
- Planned consolidation of test environments and repurposed infrastructure, optimising capacity for new projects and streamlining operations.
- Plan and coordinate the migration of Administered VMWare infrastructure for virtualisation Clusters to Configured Hyper-V for virtual machine management Clusters.
- Plan and coordinate the decommissioning of WINTEL Servers through Virtualisation.
- Managed SUN Solaris T Series infrastructure
- Administered WebSphere Application Server
- Utilised SQL for database management
- Administered SQL Exadata Appliances for performance optimisation
- Managed Oracle database systems
- Managed Kernel-based Virtual Machine infrastructure
- Administered ACE Load Balancer for traffic management
- Managed F5 Load Balancer for network optimisation
- Administered Microsoft Windows servers 2008, 2012, 2016
- Administered RedHat Linux servers for application hosting
- VMWare
- Hyper-V
Technical Lead
BARCLAYS/ABSA
Johannesburg
2007.01 - 2010.01
- Led the roll-out of multiple high-profile retail technology programmes across the bank.
- Coordinated roll-out of Flexcube retail/commercial applications across emerging market countries; collaborated with stakeholders to resolve high-level technical issues in-country.
- Developed and implemented corrective strategies to address programme weaknesses and mitigate risks.
- Served as advisor and provided guidance on resolution of technical issues.
- Planned and managed resourcing aligned with programme requirements.
- Partnered with project stakeholders to ensure timely delivery of activities aligned with release cycle.
- India Cash Management Phase 2; India Payments Phase 1.
- Flexcube (Egypt Retail Banking (FCR).
- Emerging Market Data Warehouse (EMDW) Migration from the United Kingdom to South Africa.
- Anti-Money Laundering (AML).
Consultant
NETCB
Pretoria
2006.01 - 2007.01
- Led advisory and leadership efforts in roll-out and implementation of technical solutions for South African Government departments.
- Coordinated roll-out of OpenSource solutions across housing, correctional services, SAPS, land affairs, social security agency, and national treasury, enhancing inter-departmental collaboration.
- Led the roll-out of GroupWise to Government Departments including Housing; Correctional Services; SAPS; Land Affairs; South Africa Social Security Agency and National Treasury.
- Successfully led the build and implementation of new Opensource clustered environment for the University of Limpopo.
- Mentored government staff on site, utilising training and communication skills to improve technical proficiency.
Network and Server Specialist
FIRST NATIONAL BANK
Johannesburg
2006.01 - 2006.01
- Engineered scalable Windows Server environment to support growing business demands.
- Coordinated server hardware and network OS upgrades, managing planning, design, testing, documentation, and maintenance for seamless transitions.
- Executed implementation of Virtual TEST LAB, tape backup solution, and disaster recovery programme to enhance system resilience.
- Held accountability for assessment and management of business continuity and disaster recovery plans. Coordinated restoration of business-critical systems within service level agreement, with minimal data loss.
- Proactively identified risk and developed risk mitigation plans.
- Assessed business needs and identified suitable emerging Windows Technologies. Led implementation of new technology.
- Developed tape backup solution to prevent loss of data.
- Drove automation of tools to ensure maximum operational efficiency.
- Highlighted significant projects undertaken
Senior Customer Engineer
Bytes Specialize Solutions
Afrox
2005.01 - 2005.01
Administrator – Advanced
EDS
1999.01 - 2005.01
Network Specialist
Agricultural Research Council (ARC)
1997.01 - 1998.01
Project Manager
CS Holdings
1996.01 - 1996.01
Network Specialist
Agricultural Research Council (ARC)
1992.01 - 1995.01
Network Administrator
Infoplan
1987.01 - 1991.01
Education
Higher National Diploma -
HTS Tom Naude
Polokwane, LP1979-01
Skills
- SAP EWM and operations management
- Warehouse management systems
- Warehouse operations management
- Incident management
- Root cause analysis
- Security compliance
- Business continuity planning
- Continuous improvement strategies
- Lean process optimisation
- Inventory control strategies
- KPI leadership
- Agile & SAFe Delivery
- Operational leadership
- Team Leadership
- Continuous improvement
- Stakeholder engagement
- Batch Management
Languages
English
Proficient
C2
Afrikaans
Proficient
C2
Websites, Portfolios, Profiles
www.linkedin.com/in/alic-hamilton-b780bb120
AWARDS & DISTINCTIONS
Standard Bank: Beyond Excellence Award, 2017 Awarded for Performance - Deployment and implementation of SAP BI (Collapsed) into Production, Awarded for Performance - Resolving complexed issues for various Programmes, Beyond Excellence Award, 2016 Awarded for Performance - Resolving complex legacy system issues in Production (AIMS), Awarded for Performance - Resolving complex network issues in our NON-Prod Environments, Awarded for Performance – implementation of new “Non-Prod” Network
Certification
Certified SAFe Agilist (SA), 2017
Certified APMG Agile Practitioner, 2016
Master Certified Novell Engineer (MCNE), 1999
Microsoft Certified Systems Engineer (MCSE), 1999
Timeline
Senior Operations Expert - SAP EWM (Manual Warehouse & Internal Call Off)
Lesedi PFS (Pty) Ltd on behalf of BMW Group South Africa
2026.06 - Current
elnvoicing Application Operations 3rd Level Support
Lesedi PFS (Pty) Ltd on behalf of BMW Group South Africa
2023.01 - 2026.05
Impact Assessment Manager
Lesedi PFS (Pty) Ltd on behalf of BMW Group South Africa
2019.02 - 2023.01
Build Manager
Lesedi PFS (Pty) Ltd on behalf of BMW Group South Africa
2018.10 - 2019.01
Technical Lead - Applications & Security
TYMEDIGITAL BANK
2018.04 - 2019.01
Technical Specialist - SAP/Legacy Applications
STANDARD BANK OF SOUTH AFRICA
2015.01 - 2018.01
Technical Specialist (NON-Prod/Test Environments – SAP/Legacy Applications)
STANDARD BANK OF SOUTH AFRICA
2010.01 - 2015.01
Technical Lead
BARCLAYS/ABSA
2007.01 - 2010.01
Consultant
NETCB
2006.01 - 2007.01
Network and Server Specialist
FIRST NATIONAL BANK
2006.01 - 2006.01
Senior Customer Engineer
Bytes Specialize Solutions
2005.01 - 2005.01
Administrator – Advanced
EDS
1999.01 - 2005.01
Network Specialist
Agricultural Research Council (ARC)
1997.01 - 1998.01
Project Manager
CS Holdings
1996.01 - 1996.01
Network Specialist
Agricultural Research Council (ARC)
1992.01 - 1995.01
Network Administrator
Infoplan
1987.01 - 1991.01
Higher National Diploma -
HTS Tom Naude