Alfred Msawenkosi Ncapai
MOUNT FRERE
Summary
Organised leader focused on leading professional teams and smooth operations to accomplish business objectives. Reliable in exceeding expectations for quality, safety and efficiency. Skilled in leading and motivating team members to success.
Overview
14
14
years of professional experience
Work History
Supervisor Leader
Umzimvubu local municipality
Mt Frere
08.2012 - Current
- Resolved conflicts within the team, fostering a positive and collaborative working environment.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Organised staff meetings to discuss targets, celebrate achievements, and address concerns.
- Managed inventory levels, ordering supplies and equipment as necessary to maintain stock.
- Implemented customer service standards, significantly improving client satisfaction ratings.
- Developed and implemented operational procedures, significantly improving workflow and productivity.
- Developed and implemented training programmes to enhance team skill sets and productivity.
- Established clear communication channels, enhancing information flow between management and staff.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Facilitated team meetings to discuss goals, progress, and strategies for improvement.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Prepared statements detailing operational detail and key performance indicators.
- Handled disputes and objections within timeframe, maintaining customer satisfaction.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Monitored staff performance and developed improvement plans.
- Coordinated daily operations, ensuring smooth workflow and timely completion of projects.
- Negotiated with suppliers to secure cost-effective contracts for goods and services.
- Liaised with other departments to ensure coordinated efforts and maximise overall productivity.
Education
Bachelor of Business Administration - Business Administration
Mancosa
Durban, KZN01-2022
Skills
- Conflict resolution
- Team supervision
- Customer service
- Staff mentoring
- Quality assurance
- Communication strategies
- Quality control management
- Leadership skills
- Staff development
- Problem analysis
- Customer services excellence
- Leadership competence
- Motivational communication
- Outstanding customer service
- Health and Safety regulations
- Staff inductions
- Customer relationship building
Languages
English
First Language
Timeline
Supervisor Leader
Umzimvubu local municipality
08.2012 - Current
Bachelor of Business Administration - Business Administration
Mancosa