Alex Maitse Moloi
Harrismith
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through six years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Successful admin assistant with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in microsoft.
Offering adaptable and diligent approach to office management tasks, eager to learn and develop in professional environment. Brings ability to quickly grasp administrative procedures and software tools essential for success in role. Ready to use and develop organizational and communication skills to excel in Administrative office role.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Supervisor
Spar Harrismith
Harrismith
01.2024 - 07.2024
- Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
- Ensure high quality and consistent customer service is provided at all times
- To delegate and communicate effectively with the retail sales team
- To supervise the effective induction and training of employees
- To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
- To undertake other additional duties as may be assigned by the store manager
- To ensure customers receive high quality and consistent service at all times
- To deal with and rectify customer complaints in an effective and pleasant manner
- To pro-actively take necessary action in store improvements following customer complaints
- Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
- Ensure housekeeping in the store is maintained at an optimum level
- Co-ordinate in-store sales and promotions
- To communicate with retail sales team regarding in-store sales and promotions
- To ensure the appropriate cash register and cash handling policy is adhered to
- Ordering of stock
- To assist the Store Manager in preparations for stock take and supervise where appropriate
- To assist the Store Manager in minimizing stock loss through wastage, damages and pilferage
- Ensure food management and waste systems are adhered to by retail sales team
- To ensure secure opening and closing procedures with the Store Manager
- To assist the manager as appropriate in matters relating to managing staff ensuring compliance with employment, HACCP, Health & Safety and Consumer legislation
- Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly
Admin Clerk
Spar Harrismith
Harrismith
01.2019 - 12.2023
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Arranged meetings and appointments and updated records to assist management.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Improved communication between departments through effective scheduling and coordination of meetings.
- Work field had skilled me to answer plus minus 15 calls and juggle calls to relevant company personnel. Forwarding emails and replying to those that need my attention and response
Shelve Packer
Spar Harrismith
Harrismith
05.2018 - 12.2023
- Packing of stock in the fridges
- Maintaining neat and clean work place
- Checking expiry dates on goods packed
- Sales
- Ordering
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Inspected items for defects and damage.
- Labeled containers, container tags or products.
- Addressed customer inquiries and concerns, resolving issues related to shipments and packaging.
Sales Assistant and Cashier
Edgars Active
Harrismith
02.2014 - 01.2017
- Helping customer with their purchases
- Daily operation of service center
- Capturing account payments & purchases
- Opening accounts for customers
- Helping customers with queries
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
N3 - Electrical Engineering
Itemoheleng Maluti FET College
Newcastle,Kwa Zulu Natal 01.2013 - 07.2014
Electro technology N1&2, Industrial electronics N1&2, Engineering Science N1&2, Mathematics N1&2 - Electrical Engineering
Majuba FET TVET College
Newcastle 01.2012 - 07.2012
High School Diploma -
Harrismith Senior Secondary School
Harrismith, Free State 01.2008 - 11.2011
Skills
Operations management
Strategic planning
Customer service
Processes and procedures
Priority management
Waste reduction
Workflow management
Performance management
Dependants
None
Home Languages
- Sotho
- Zulu
Criminal Record
None
Health
Excellent
Personal Information
- ID Number: 920930 5368 084
- Ethnicity: Black
- Date of Birth: 09/30/92
- Gender: Male
- Nationality: South African
- Marital Status: Single
Drivers Licence
Code 10
Timeline
Supervisor
Spar Harrismith
01.2024 - 07.2024
Admin Clerk
Spar Harrismith
01.2019 - 12.2023
Shelve Packer
Spar Harrismith
05.2018 - 12.2023
Sales Assistant and Cashier
Edgars Active
02.2014 - 01.2017
N3 - Electrical Engineering
Itemoheleng Maluti FET College
01.2013 - 07.2014
Electro technology N1&2, Industrial electronics N1&2, Engineering Science N1&2, Mathematics N1&2 - Electrical Engineering
Majuba FET TVET College
01.2012 - 07.2012
High School Diploma -
Harrismith Senior Secondary School
01.2008 - 11.2011
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