Alexander Malan
Workflow Analyst Program Manager
Observatory
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements. Diligent worker with strong communication and task prioritization skills. Strong background in integrating divergent processes into smooth workflows. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
WORKFLOW ANALYST PROGRAM MANAGER
AMAZON CAPE TOWN
3 2023 - Current
- Build short-term forecasting models
- Analyze service level performance at network level
- Coordinated with IT support teams to troubleshoot system issues impacting critical workflows.
- Comfort and experience communicating and influencing across job levels with both internal and external partners
- Conducted regular audits of workflow systems to identify areas of improvement and recommend appropriate actions.
- Assisted in the development of project plans, ensuring timely completion of milestones and deliverables according to established deadlines.
- Ensured compliance with company policies, regulatory requirements, and industry standards by maintaining proper documentation regarding workflows.
- Served as subject matter expert on workflow-related matters during interdepartmental meetings and discussions.
- Optimized resource allocation for improved efficiency in task completion and delivery.
- Developed custom reports for management, showcasing key performance indicators and trends in workflow data.
- Enhanced productivity by automating repetitive tasks and reducing manual efforts.
- Own management of capacity to maintain and improve productivity and occupancy levels of network
- Build and maintain strong relationships with key stakeholders to ensure shared objectives are met
- Execute and own multiple projects to completion
- Work in a multiple-time zone environment
KINDLE DIRECT PUBLISHING TEAM MANAGER
AMAZON CAPE TOWN
02.2022 - 03.2023
- Optimized resource allocation to maximize team output while minimizing costs for organization.
- Championed process improvements within department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Developed high-performing team by recruiting top talent, providing ongoing training, and fostering positive work environment.
- Foster strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
CSNA TEAM MANAGER COMMUNITIES VCS
AMAZON CAPE TOWN
06.2021 - 01.2022
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
CSNA ASSOC COMMUNITIES VCS
AMAZON CAPE TOWN
08.2020 - 05.2021
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to develop and implement creative solutions to complex problems.
- Organized and detail-oriented with a strong work ethic.
- I learned and adapted quickly to new technology and software applications.
- As a team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
SALES EXECUTIVE
STAX OF WOOD ZA
01.2020 - 03.2021
- Conducted comprehensive market research to identify emerging trends and adjust the sales approach accordingly.
- Collaborated with internal teams, such as product development and customer support, to ensure a seamless client experience throughout the sales process.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Streamline the sales process to improve efficiency, reduce cycle time, and close deals faster.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
CLIENT SERVICE AND SOCIAL MEDIA MANAGEMENT
SKYDIVE TWO OCEANS
11.2019 - 08.2020
- Provided training sessions on best practices in social media management for internal stakeholders to improve the overall effectiveness of their online presence.
- Enhanced brand visibility by developing and implementing comprehensive social media strategies.
- Coordinated public relations efforts, securing placements in prominent publications and broadcast outlets.
- Increased web traffic through targeted SEO tactics and engaging blog content development.
- Managed multiple social media accounts, ensuring consistency in tone and messaging across all channels.
- Analyzed performance metrics and adjusted strategies accordingly to optimize results.
INVENTORY MANAGEMENT AND LOGISTICS COORDINATING
FILKRAFT PACKAGING & PROCESSING EQUIPMENT
07.2018 - 09.2019
- Streamline supply chain processes by implementing efficient inventory management strategies.
- Evaluated potential new suppliers through comprehensive assessments, focusing on factors such as cost, quality, reliability, and capacity to deliver goods timely manner.
- Improved order fulfillment times with the optimization of warehouse layouts and storage systems.
- Developed strong relationships with suppliers and vendors to ensure uninterrupted supply of goods.
- Optimized routing plans for efficient transportation of goods between distribution centers, reducing transit times and fuel consumption.
Education
B. AGRIC AGRICULTURAL ECONOMICS - Agricultural Economics And Logistics
STELLENBOSCH UNIVERSITY
Stellenbosch, South Africa 01.2015 - 12.2019
GAP YEAR PROGRAM IN ENTREPRENEURSHIP AND MANAGEMENT - Entrepreneurial Studies
STELLENBOSCH UNIVERSITY
Cape Town 01.2014 - 12.2014
Skills
Workflow Management
Project Coordination
Process Automation
Customer Relations
Partnership Development
Process Improvement
Project Management
Technical Analysis
Innovation Skills
Microsoft Excel
Data formatting
Data Modeling
Timeline
KINDLE DIRECT PUBLISHING TEAM MANAGER
AMAZON CAPE TOWN
02.2022 - 03.2023
CSNA TEAM MANAGER COMMUNITIES VCS
AMAZON CAPE TOWN
06.2021 - 01.2022
CSNA ASSOC COMMUNITIES VCS
AMAZON CAPE TOWN
08.2020 - 05.2021
SALES EXECUTIVE
STAX OF WOOD ZA
01.2020 - 03.2021
CLIENT SERVICE AND SOCIAL MEDIA MANAGEMENT
SKYDIVE TWO OCEANS
11.2019 - 08.2020
INVENTORY MANAGEMENT AND LOGISTICS COORDINATING
FILKRAFT PACKAGING & PROCESSING EQUIPMENT
07.2018 - 09.2019
B. AGRIC AGRICULTURAL ECONOMICS - Agricultural Economics And Logistics
STELLENBOSCH UNIVERSITY
01.2015 - 12.2019
GAP YEAR PROGRAM IN ENTREPRENEURSHIP AND MANAGEMENT - Entrepreneurial Studies
STELLENBOSCH UNIVERSITY
01.2014 - 12.2014
WORKFLOW ANALYST PROGRAM MANAGER
AMAZON CAPE TOWN
3 2023 - Current
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