Alet Steyn

• Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
• Collected rent and security deposits to provide timely payments to property owners.
• Resolved customer disputes to maintain positive relationships and increase customer base.
• Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.

- Assisting with block bookings in reservations department

- Processing and invoicing of supplier invoices

- Monthly payments to suppliers

- Processing of petty cash of all 12 lodges

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

- Responsible for guest's needs throughout their stay

- Handling of all complaints, assisting with reservations, constant presence at front desk of hotel

- Reviewing arrival lists to identify VIP guests

- Transporting of VIP guests to wine farms, V&A Waterfron