Dynamic Team Lead with extensive experience in Insurance Service Provider Support and Claims Management. Skilled in leading teams, overseeing claim assessments, and ensuring service providers deliver on agreed standards and timelines. Adept at managing escalations, monitoring performance, and implementing process improvements to drive efficiency and compliance. Strong communicator with the ability to build and maintain productive relationships between clients, service providers, and internal stakeholders. Recognized for balancing empathy with sound decision-making, fostering team collaboration, and consistently achieving performance and service excellence targets.