Aleseng Abigail Matlhaku
Risk Benefits Team Leader
2321 Orchard Street Savanna City Johannesburg,Gauteng
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
19
19
years of professional experience
Work History
Risk Benefits Team Leader
SA Quantum
Johannesburg
01.2020 - Current
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Communicating goals and deadlines to team members
Planning workloads and delegating tasks
Creating a productive work environment for the team using gamification, trust and other appropriate strategies
Assessing team performance and providing feedback to employees
Assisting with hiring and training employees
Assisting with the daily operation of the organisation
Performing customer service functions, including interacting with customers and answering questions
Providing teams with information about recent developments, programmes and policy changes of management - Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Senior Risk Administrator
Southern Africa Quantum Consultant and Actuaries
01.2010 - Current
- Checking of funeral and death claims
- Compiling monthly and weekly reports for clients funds.
- Ensuring turnaround times are met.
- Following up on outstanding Claims
- Reported Claims and Queries
- Fund Updates
- Repudiating claims
- Printing paid up certificates.
- Following procedure, maintaining 100% accuracy of information on system.
- Liaising & consulting with clients & fund administrators (Trustees).
- Ensuring all filing is kept up to date.
- Deadline orientated, maintain record of tasks, ability to priorities tasks & periodic communication on status of task completion.
- Collaborated with cross-functional teams to develop comprehensive risk assessments and mitigation plans.
- Managed the implementation of new risk management tools, increasing efficiency in data collection and reporting capabilities.
- Maintained up-to-date knowledge on industry trends and regulatory changes, ensuring alignment with current best practices in risk administration.
- Evaluated the effectiveness of implemented risk management measures, making recommendations for continuous improvement in the organization''s approach to risk administration.
- Assisted in the development of business continuity plans, ensuring adequate preparedness for potential disruptions or emergencies.
- Ensured accurate maintenance of risk registers, providing a clear and comprehensive overview of current risks and their potential impacts.
- Educated employees on risk awareness, promoting a culture of proactive risk identification and management across the organization.
Call Centre Agent
Cardinal Rand Solutions
09.2009 - 06.2010
- Sales, Customer Service
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed
Trainee Admin Manager
Sportsmans Warehouse
07.2008 - 12.2009
- Stock Management, Training of Staff. Petty cash
- Account control. Staff uniform Control. Checking of month end reports.
- Bas (Banking analysis Sheet) Abigail
- Completed bi-weekly payroll for 35 employees.
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Head Cashier
Sportsmans Warehouse
12.2007 - 01.2008
- Daily Banking
- Six cashiers staff reporting directly to me.
- Cash pick up
- Cashier Summaries
- Banking Analysis Sheet
Cashier
Sportsmans Warehouse
08.2006 - 03.2007
- Till operator.
- Customer service
Education
Higher Diploma - Economic Science Management
Unisa
South Africa10.2026
Certificate - Call centre And Computer Skills
Corner Stone
Johannesburg01.2008
Diploma - Information Technology
Stanford Business College
Johannesburg01.2003
Matric - Biology, Geography, Agricultural Science, Setswana
Ngotwane Secondary School
Zeerust, North West12.1999
Skills
- Skills: Verbal and written Communication
- Computer literacy
- Power point, Excel and Internet
- Researching
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Mentoring
Leading team meetings
Employee evaluation
Coaching
Complaint resolution
Technical support
Strategic planning
Project management
Workflow management
Risk management
References
- Palesa, Molefe, Mrs, 011-784-5085, 083-556-2289, Southern Africa Quantum Consultants and Actuaries, Position: Divisional Risk Manager
- Sibusiso, Dladla, Mr, 011-784-5085, 072-9242-969, Southern Africa Quantum Consultants and Actuaries, Position: Team Leader
- Nkosinathi, Gina, 011 476 6882, 071 870 6765, 082-421-9939, Sportsmans warehouse, Position: Store Manager
Timeline
Risk Benefits Team Leader
SA Quantum
01.2020 - Current
Senior Risk Administrator
Southern Africa Quantum Consultant and Actuaries
01.2010 - Current
Call Centre Agent
Cardinal Rand Solutions
09.2009 - 06.2010
Trainee Admin Manager
Sportsmans Warehouse
07.2008 - 12.2009
Head Cashier
Sportsmans Warehouse
12.2007 - 01.2008
Cashier
Sportsmans Warehouse
08.2006 - 03.2007
Higher Diploma - Economic Science Management
Unisa
Certificate - Call centre And Computer Skills
Corner Stone
Diploma - Information Technology
Stanford Business College
Matric - Biology, Geography, Agricultural Science, Setswana
Ngotwane Secondary School