Alecia Davids

• Facilitated timely delivery of goods by closely monitoring orders and addressing any delays or discrepancies promptly.
• Maintained a monthly procurement plan to support the timely supply and delivery of quality supplies and equipment.
• Maintained accurate records of purchase orders, invoices, and inventory levels, supporting smooth business operations.
• Coordinated with finance department to reconcile invoices, ensuring accurate payment processing and timely resolution of discrepancies.
• Assisted with preparation of purchase orders.
• Procured goods and supplies while adhering to strict industry rules and procedures.
• Exercised discretion when dealing with confidential and sensitive matters.
• Assisted in the development of procurement training materials, increasing team knowledge and promoting a culture of continuous learning within the organization.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.
• Open and close the store.

Maintain store standards.

Maintaining profitability.

Maintaining security procedures.

Maintain inventory data including:

· Invoices

· Claims

· New suppliers / codes

· GRV register

· Capture data

Accurately and on time

· Process GRV’s

All GRV sequence numbers are correct and correspond to the GRV register and the invoices

· Process Claims

All claims must be processed daily and be reconciled to claim book sequences

· Queries raised by management

All queries raised on all captured data must be rectified immediately

· Verify captured data

All data captured must be verified for accuracy and signed by the GRV operator

· New products

All new products and pack sizes to be created accurately and checked

· Category Maintenance

Maintain all category data in liaison with management to streamline database on an ongoing basis

• Conducted regular performance reviews for team members, identifying strengths and opportunities for development to foster professional growth.
• Championed process improvements within the team, streamlining workflows and increasing overall efficiency.
• Implemented new call center strategies and procedures, leading to enhanced productivity and customer service quality.
• Assisted with recruitment efforts by participating in interviews, helping to select top talent to join the call center team.

Fresh Co-coordinator (Call center) :Running of open fresh orders on SAP system (stock that needs to be ordered in) :Pre-pricing (ensure that the correct price is in the system) :Fresh analysis (ensuring that the correct stock was delivered to branch)

Booking of pickup slips (return of stock to company)

: Balancing the return stock report (Excel sheet)

: Capture pickup slips on the SAP system. Preparing paperwork for stock count.