Aldo Laubscher
Zoho Implementation Specialist
Cape Town
Summary
To obtain a challenging Zoho Implementation position where creativity, problem-solving skills, and experience in software implementation and user-friendly interfaces can be utilised to enhance user experiences and drive business objectives.
Dedicated and results-driven professional. Highly enthusiastic and known for unwavering work ethic. Passionate about continuous learning and staying abreast in emerging trends and industry best practices.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Head of Operations
AIM Fintech
7 2022 - Current
- As Head of Operations, I was entrusted with the critical task of overseeing and optimising daily business operations
- Effectively managed company finances and ensured exceptional customer experiences through streamlined processes and attentive service
- One of my most impactful achievements was spearheading the implementation of the full Zoho Suite for day-to-day management of the company
- By deploying Zoho's comprehensive suite of applications, such as CRM, project management, Sites, Desk and Forms, I successfully streamlined operations, improved efficiency, and facilitated seamless collaboration across departments
- My strategic leadership in implementing and leveraging the Zoho Suite played a pivotal role in driving the company's success and maintaining its competitive edge in the market
- This experience underscores my ability to drive operational excellence and deliver tangible results.
Zoho Success and Implementation Manager
DSL Telecom
03.2021 - 06.2022
- During my tenure, I led a team of specialised Zoho experts dedicated to implementing customised Zoho Projects for our clients
- Under my leadership, our team size doubled, and we significantly boosted company profits by prioritising time efficiency, ensuring on-time project delivery, and consistently delivering the highest quality of service to our clients.
Zoho Customer Success Manager
DSL Telecom
03.2020 - 02.2021
- In my role as a Zoho Customer Success Manager, I effectively managed a diverse portfolio of clients, each with unique Zoho software needs
- I excelled in implementing custom solutions tailored to meet the specific requirements of each client, ensuring optimal utilisation of their Zoho software suite
- A key aspect of my role involved providing comprehensive training sessions on new software features and functionalities, empowering clients to leverage the full potential of their Zoho tools
- Through personalised guidance and support, I enabled clients to enhance their company efficiency, driving tangible results and fostering long-term success.
Intern
Bank Of America Merrill Lynch
06.2017 - 06.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Completed an internship program where I gained exposure to different divisions of the firm.
- Analysed problems and worked with teams to develop solutions.
Education
Bachelor’s in Commerce - Mathematical Sciences , Financial Risk Management
University of Stellenbosch
Stellenbosch, South Africa 01.2016 - 12.2019
Skills
Project Management
Communication
Analytical Thinking
Time Management
Team Management
Project Management
System Integration
Hobbies
- Half Marathon Running
- Golf
- Water Polo
Timeline
Zoho Success and Implementation Manager
DSL Telecom
03.2021 - 06.2022
Zoho Customer Success Manager
DSL Telecom
03.2020 - 02.2021
Intern
Bank Of America Merrill Lynch
06.2017 - 06.2017
Bachelor’s in Commerce - Mathematical Sciences , Financial Risk Management
University of Stellenbosch
01.2016 - 12.2019
Head of Operations
AIM Fintech
7 2022 - Current