Albertus Duba
Operations Manager
Cape Town,WC
Summary
Dynamic and results-driven professional with 12 years experience in operations, inventory management, and logistics. Throughout my career, I have demonstrated a consistent commitment to optimizing processes, driving efficiency, and delivering exceptional results in fast-paced environments. My comprehensive background includes roles such as Operations Manager, Inventory Manager, Logistics Manager, and Warehouse Manager, where I have successfully led teams, managed budgets, and implemented strategic initiatives to enhance operational performance.
Operational Leadership: Adept at providing strategic direction and leadership to multidisciplinary teams, fostering a culture of accountability, collaboration, and continuous improvement. Skilled in setting and achieving ambitious operational goals while ensuring adherence to quality standards and regulatory requirements.
Inventory Management: Proficient in managing inventory worth millions of dollars, implementing robust tracking systems, and optimizing stock levels to meet customer demand. Experienced in inventory analysis, cycle counting, and implementing best practices to minimize stock losses and enhance accuracy.
Logistics and Supply Chain: Demonstrated success in managing end-to-end logistics operations, including 3PL partnerships, warehousing, and transportation. Skilled in optimizing supply chain processes to streamline operations, reduce costs, and improve delivery timelines while maintaining high service levels.
Process Optimization: Proven track record of identifying inefficiencies, implementing process improvements, and leveraging technology to drive operational excellence. Experienced in conducting root cause analysis, implementing lean methodologies, and enhancing workflow efficiency.
Cross-Functional Collaboration: Strong communicator and collaborator with a proven ability to work effectively across departments and levels of the organization. Experienced in building and maintaining relationships with stakeholders to align operational objectives with broader business goals.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Operations Manager
Takealot
07.2023 - Current
- Spearhead innovation initiatives within the distribution centre to enhance efficiency, reduce costs, and improve overall performance in Inbound, Inventory, Outbound and Dispatch
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs
- Oversee a daily average of 75,000 units received daily in the DC from market place vendors and retail suppliers
- Dispatch an average of 65,000 units to 30,000 customers within an 11-hour shift
- Achieve a 99.5% customer order fulfillment daily
- Custodian of 2.2 million units in the DC, valued at R750 million
- Implement measures to minimize stock losses and ensure accurate reporting of DC stock loss by achieving a 0.2% weekly stock loss KPI against stock on hand
- Successfully manage relationships with 4 labour broker service providers, overseeing a staff complement of 964 employees
- Proactively identify operational bottlenecks and develop creative solutions to streamline processes and optimize resource utilization through management of daily labour planning and productivity
- Lead cross-functional teams in problem-solving efforts, leveraging data-driven insights to identify root causes and develop effective resolutions
- Manage reverse logistics efficiency within expected turnaround time
- Monitor and optimize major KPIs such as labour cost, productivity, and unit economics to ensure operational efficiency
- Develop and manage weekly scorecards for labour broker service providers, ensuring adherence to SLAs
- Strategize and execute daily staffing plans, schedules, quality initiatives, and process change initiatives to meet operational goals and financial KPI’s
- Provide clear requirements and expectations for department heads, monitor performance, provide feedback, and enforce accountability
- Collaborate closely with HR, Finance, IT, and Supply Chain departments to secure support and resources for projects and initiatives, ensuring cross-functional alignment and operational efficiency.
- Analyzed and reported on key performance metrics to senior management
Inventory Manager
Takealot
09.2021 - 06.2023
- Oversaw inventory worth R900M at Cape Town Distribution Centre, ensuring accuracy and security of stock
- Implemented reporting systems to track stock losses, movements, customer order pick fails, cycle counting, and stock damages on daily basis
- Acted as project manager for all stock movement initiatives, coordinating efforts across departments and ensuring timely completion
- Managed stock product life management processes, ensuring inventory turnover and minimizing obsolescence
- Implemented strategies to increase productivity and inventory accuracy, meeting service level agreements (SLAs) to customers
- Developed and implemented stock replenishment strategies and models, optimizing inventory levels and minimizing stockouts
- Conducted continuous data analysis to identify opportunities for improving internal operations and meeting stock accuracy targets
- Monitored and managed department staffing budget to align with budget commitments and financial goals
- Analyzed and optimized departmental unit economics to maximize profitability and efficiency.
- Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
Outbound Shift Manager
Takealot
07.2020 - 08.2021
- Directed Outbound department, implementing optimal processes and procedures to minimize costs and maximize working capital
- Increased picking and packing productivity by 10%
- Shipping 65000 units daily
- Managed all aspects of stock handling, including picking stock orders, shipping, dispatch to customers and Inter Branch Transfers between distribution centers
- Conducted daily production planning for the DC, aligning shipping targets with actual unit per hour shipping capabilities and managing adherence to plan
- Planned and organized Outbound operations, including shift planning, team organization, relief planning, and seasonal planning, ensuring adherence to schedules
- Maintained high standards of housekeeping and safety, collaborating with OHS Officer to implement and audit departmental standards in accordance with objectives
- Monitored and managed customer liaison processes, ensuring timely resolution of Outbound queries and addressing exception trends effectively
- Optimized warehouse space, equipment, and flow, planning for future warehouse requirements to support operational efficiency
- Conducted formal staff appraisals, development, coaching, and disciplinary procedures to effectively manage and develop departmental staff
- Oversaw project management activities, ensuring projects were completed within stipulated time frames and objectives were achieved.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
National Logistics Manager
Twisp
03.2018 - 06.2020
- Managed 3PL partners for warehousing and transport services, ensuring adherence to agreed service level agreements (SLAs) and rate cards
- Managed JHB and CPT Warehouses
- Reported on non-conformance weekly and addressed any issues to maintain service quality standards
- Reviewed monthly account summaries against specific Twisp accounts, reconciling discrepancies with relevant suppliers
- Oversaw all deliveries nationally to ensure compliance with agreed standards, ensuring proof of deliveries (PODs) were reflected on 3PL portal within agreed timeframes
- Managed and reported all trade orders to retail weekly, highlighting exceptions to HOD Trade and HOD Supply Chain
- Compiled monthly records of account costing, deliveries, and returns executed
- Ensured adherence and execution against Logistics and Distribution Standard Operating Procedures (SOPs)
- Acted as custodian of stock loss and stock movement reports for Twisp business, overseeing inventory valued at approximately R600M
- Conducted monthly wall-to-wall stock takes for Johannesburg and Cape Town DCs according to SOP and published schedule
- Managed monthly stock takes in 102 retail stores nationwide and 237 FMCG trade customers, including Pick n Pay and Shoprite
- Managed inbound exceptions and resolution, including product quality checks at receiving
- Coordinated reverse logistics inventory movements from retail stores and trade partners
- Initiated ad hoc stock movements as necessary, including consumables, inter-warehouse transfers, and packaging movements, ensuring accurate documentation and accounting
- Liaised with Regional Manager to plan changes to scheduled deliveries, ensuring operational efficiency
- Ensured timely clearance of all Retail store IBT transfers from the system by Warehouse administrator within one week of transfer.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly
- Negotiated favorable terms with 3PLs, resulting in significant cost savings for the organization without compromising service quality
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures
Warehouse Manager
Anderson Lid Company
04.2016 - 02.2018
- Managed both Raw Material and Finished Goods warehouses for a manufacturing company, overseeing inventory control and storage operations
- Managed logistics to Export finished goods to 50 countries
- Facilitated seamless stock movements from receiving to stores and production, optimizing warehouse flow
- Managed quality checks on raw materials within guidelines of ISO 9001:2015, BRC Global Standard for Packaging and Packaging Materials and US Food and Drug Administration IMS requirements (FDA/IMS)
- Manage FIFO and finished goods dispatch reports to monitor inventory flow and distribution
- Managed 3PL accounts
- Facilitated health and safety protocols, ensuring compliance with ISO9001 V374 quality management system
- Developed and maintained supplier relationships through SLA agreements based on ALC Quality Standards
- Created and enforced SOPs and procedures to uphold operational standards
- Managed accounts with transport and courier companies, overseeing booking and order confirmations for exports
- Maintained meticulous stock management of consignment stock
- Provided weekly reports comparing planned versus actual dispatch and receiving activities
- Prepared variance to budget/plan reports and risk management reports to identify areas for improvement
- Generated FIFO reports and finished goods dispatch reports to monitor inventory flow and distribution
- Compiled monthly cost savings reports, contributing to overall operational efficiency and budget management.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations
Inventory Manager
House of Monatic
03.2015 - 09.2015
- Managed inventory of raw material and finished goods for clothing manufacturing company
- Managed stock replenishments of raw material for production
- Coordinated and controlled monthly movement of finished goods stock across different locations, ensuring accurate inventory levels
- Ensured accurate treatment and accounting of monthly factory production bookings
- Reconciled monthly factory production reports with actual production, investigating and resolving any discrepancies
- Extracted and analyzed monthly finished goods AS400 queries, resolving any queries or issues as needed
- Ensured proper handling of credits generated at head office for goods received at various depots
- Managed the transfer of reject garments from premium to reject garment status on a monthly basis
- Conducted monthly and bi-annual physical stock counts, including random hazard counts at various locations
- Prepared and processed monthly depot and store reconciliations, investigating and resolving any discrepancies
- Ensured timely preparation of monthly finished goods garment reports, including recalculating incorrect prices when necessary
- Assisted in collating necessary information to calculate monthly WIP balances, contributing to accurate inventory tracking
- Collated and reconciled monthly consignment stock balances, implementing controls to improve the accuracy of information received
- Conducted hazard counts when necessary to ensure compliance and accuracy
- Conducted monthly and bi-annual physical stock counts at various locations, including hazard counts to maintain compliance and accuracy.
Stock and Inventory Controller
Kalahari.com
09.2014 - 02.2015
- Managed relationships with 35 Kalahari suppliers, utilizing SAP, Ador, and Logfire systems for efficient communication and coordination
- Oversaw average of 1000 units in receiving daily, ensuring accurate and timely processing of incoming inventory
- Facilitated supplier adherence to warehouse requirements, including quality standards and delivery protocols
- Managed supplier Electronic Data Interchange (EDI) compliance, ensuring seamless electronic transactions
- Provided accurate feedback from suppliers to category managers and buyers, facilitating effective communication and decision-making
- Collaborated with category managers to manage ordering and replenishment of products, ensuring optimal inventory levels
- Adhered to delivery deadlines, ensuring on-time delivery of goods from suppliers
- Managed order management processes and provided feedback to suppliers and other partners regarding order status and fulfillment
- Checked and balanced supplier invoices, ensuring accuracy and resolving any discrepancies
- Facilitated physical returns process to suppliers, managing returns efficiently and accurately
- Reported on stock exceptions for auditing purposes, maintaining accurate records and ensuring compliance with inventory management standards.
Inventory Manager
Zando.co.za
01.2012 - 08.2014
- Managed stock and inventory for a fashion online retailer, overseeing an average of 180,000 units across 90 brands, both local and international, and spanning 5 categories: apparel, footwear, accessories, home wear, and beauty
- Generated daily stock-on-hand reports to monitor warehouse Key Performance Indicators (KPIs) and ensure optimal inventory levels
- Conducted ABC stock analysis to facilitate timely replenishment across all categories, optimizing stock levels and minimizing stockouts
- Utilized stock age analysis for warehouse capacity planning, ensuring efficient utilization of warehouse space
- Conducted quality checks on incoming stock for apparel, footwear, accessories, and home wear, maintaining product quality standards
- Conducted monthly in-depth stock analysis by category, brand, style, and size curve, based on trend forecasts and seasonal factors, to project sales and plan inventory accordingly
- Handled international brand size conversions to align with South African sizes, ensuring accuracy in product labeling and descriptions
- Prepared stock movement and adjustment reports to track inventory changes and ensure data accuracy
- Conducted stock accuracy analysis, comparing warehouse physical stock to Warehouse Management System (WMS) records, and implemented corrective measures as needed
- Managed a team of inventory employees, providing leadership, training, and guidance to ensure efficient warehouse operations
- Conducted daily ad hoc bin maintenance to optimize warehouse organization and efficiency
- Planned and implemented cycle counts to ensure accurate inventory records and identify discrepancies promptly
- Reported lost and damaged stock to management, implementing measures to minimize losses and improve inventory handling processes
- Conducted warehouse capacity planning and reporting to support business growth and operational efficiency
- Collaborated cross-departmentally to identify and address problem stock, ensuring timely resolution and minimal disruption to operations
- Monitored customer order fill-rate to ensure timely and accurate order fulfillment
- Prepared monthly reports on stock intake versus sales and stock adjustment, providing insights into inventory trends and performance metrics.
Education
Bachelor of Commerce - Supply Chain And Operations Management
University Of South Africa
Cape Town 01.2017 - 12.2023
Skills
Process Improvement
Systems Experience
- SAP
- Oracle
- Syspro
- Integrity (ERP)
- AS400
- Ador (WMS)
- Logfire (WMS)
References
- Twisp, Andre Cloete, Supply Chain Manager, 0828208256
- Zando, Grant Brown, Managing Director, 021 200 7650
- Kalahari, Jan Crofford, Operations Manager, 021 4688677, 0835643646
Timeline
Operations Manager
Takealot
07.2023 - Current
Inventory Manager
Takealot
09.2021 - 06.2023
Outbound Shift Manager
Takealot
07.2020 - 08.2021
National Logistics Manager
Twisp
03.2018 - 06.2020
Bachelor of Commerce - Supply Chain And Operations Management
University Of South Africa
01.2017 - 12.2023
Warehouse Manager
Anderson Lid Company
04.2016 - 02.2018
Inventory Manager
House of Monatic
03.2015 - 09.2015
Stock and Inventory Controller
Kalahari.com
09.2014 - 02.2015
Inventory Manager
Zando.co.za
01.2012 - 08.2014
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