Albert Sibisi
Office Administrator
Tembisa
Summary
I always embrace the spirit of "Ubuntu" everywhere I find myself. I have a strong desire to make a meaningful impact in a purpose-driven department that prioritizes positive change in the organization. I'm also looking for an opportunity to thrive in a fast-paced environment, utilizing my adaptability and problem-solving skills plus a drive to deliver exceptional results. I am a very ambitious, reliable, hardworking, and dedicated individual who always thinks win-win is the way, in every endeavor that brings good and positive change in the well-being of humanity. I'm currently looking for a stimulating role where I can leverage my skills and knowledge to drive positive change and exceed organizational goals. Motivated individual with experience in customer service and sales. I'm skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
8
8
Languages
Work History
Office Customer Engagement And Sales Administrator
ikeja Wireless
Tembisa
8 2020 - Current
- Dealing with clients every day, processing their Wi-Fi applications and payments.
- Manage approximately 25 incoming calls and WhatsApp per day from customers.
- Escalating their queries relating to WiFi connectivity, hardware issues, and general inquiries.
- Provide exceptional administrative support for sales teams, enabling them to focus on selling and meeting revenue goals.
- Enhance customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Keep detailed records of daily activities through an online customer database.
- Work effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Contribute to event marketing, sales, and brand promotion.
Airport Ramp Agent
BidAir Services
Kempton Park
06.2018 - 02.2020
- Loading and unloading of luggage and cargo goods into or from an aircraft
- Make sure passengers and crew are safe by removing dangerous or unwanted items in the plane field.
Stock Auditor
Pick 'n Pay DC
Longmeadow
05.2017 - 03.2018
- Monitoring and confirming inventory records to ensure the accuracy of stock using a scanner and doing physical counting.
Warehouse Stock Clerk
MTN
Midrand
11.2015 - 04.2017
- Process orders for retail shops by collecting, scanning, packaging, and labeling requested mobile devices
- Collaborated with team members to maintain a clean, organized, and safe work environment for all staff.
Protection Ofcer (Trainee)
Transnet Esselen Park
Esselen Park
03.2015 - 07.2015
- Monitoring facilities during and after business hours to oversee the safety of the property and personnel in the business area
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Sales Advisor
Ellerines Furniture Store
Kaalfontein
01.2014 - 12.2014
- Inside sales, performing furniture evaluation during receiving from the DC and before sending deliveries to our customers
- Sometimes I went to the field to do marketing for the brand
Stock Controller
Shoprite Returns Center
Centurion
10.2012 - 12.2013
- Core duties involved stock receiving, sorting, consolidation, storing, and dispatching
- Performed inventory control, such as counting, and stocking merchandise.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Junior Administrator Student Assistant
University of Johannesburg
Auckland Park
01.2011 - 10.2011
- Responsible for all front desk staff and students' queries, administrative functions including student enrollment, data management, issuing students cards, book lecture halls, arrange staff meetings, and sometimes attend seminars
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Improved accuracy of student records by diligently updating database information.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Education
Bachelor of Arts - Humanities (Public Administration)
University of Johanessburg
Auckland Park 01.2009 - 12.2011
Grade 12 - Passed with a Bachelors symbol. Majored Subjects: English First Additional Language, Xitsonga Home Language, Life Orientation, Mathematics, Business Studies, Accounting, Economics
Tsoloso Ya Afrika Secondary School
Ebony Park 01.2004 - 12.2008
Protection Ofcer - SASSETA Skills Programme 1 - Patrol Ofcer, SASSETA Skills Programme 2 - Access Control Ofcer
Transnet School of Rail
01.2015 - 03.2015
Skills
Adaptability
Attention to detail
Communication
Creativity
Customer Service
Decision-making
Interpersonal communication
Leadership
Marketing
MS Office
Client Retention Strategies
Sales Support
Sales Training
Multitasking Abilities
Planning and coordination
Problem solving
Self discipline
Self motivated
Accountable
Negotiating
Social media
Presentation
Dangerous Goods Handling
Accomplishments
- Customer Champion, 2023, The Most Customer Obsessed Individual at ikeja Wireless.
- Hello Peter Reviews, 2023, Outstanding Customer Feedback at ikeja Wireless.
References
- Nepo Pholo, Regional Sales Manager, ikeja Wireless, 0731081231, nepo@ikeja.co.za
- Gillian Alexander-Sandys, Senior Customer Engagement Lead, ikeja Wireless, 0744726334, gillian@ikeja.co.za
Personal Information
- Date of Birth: 08/29/89
- Gender: Male
- Nationality: South African
Timeline
Airport Ramp Agent
BidAir Services
06.2018 - 02.2020
Stock Auditor
Pick 'n Pay DC
05.2017 - 03.2018
Warehouse Stock Clerk
MTN
11.2015 - 04.2017
Protection Ofcer (Trainee)
Transnet Esselen Park
03.2015 - 07.2015
Protection Ofcer - SASSETA Skills Programme 1 - Patrol Ofcer, SASSETA Skills Programme 2 - Access Control Ofcer
Transnet School of Rail
01.2015 - 03.2015
Sales Advisor
Ellerines Furniture Store
01.2014 - 12.2014
Stock Controller
Shoprite Returns Center
10.2012 - 12.2013
Junior Administrator Student Assistant
University of Johannesburg
01.2011 - 10.2011
Bachelor of Arts - Humanities (Public Administration)
University of Johanessburg
01.2009 - 12.2011
Grade 12 - Passed with a Bachelors symbol. Majored Subjects: English First Additional Language, Xitsonga Home Language, Life Orientation, Mathematics, Business Studies, Accounting, Economics
Tsoloso Ya Afrika Secondary School
01.2004 - 12.2008
Office Customer Engagement And Sales Administrator
ikeja Wireless
8 2020 - Current