Albert Seduma

A dedicated and results-driven IT professional with experience in IT asset management, fleet and logistics coordination, desk-side support, endpoint deployment, inventory control, and service desk operations. Skilled in managing the complete IT asset lifecycle, coordinating logistics, handling inbound and outbound shipments, maintaining accurate asset records, and delivering exceptional customer service. Experienced in Windows deployment, hardware provisioning, software installations, inventory management, reporting, and operational support. A proactive team player with strong analytical and problem-solving skills who thrives in fast-paced environments and is committed to continuous improvement.

• Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
• Attend to snow tickets and handle incoming requests.

• Analyzed sales data to develop strategies that improved overall store performance and customer satisfaction.
• Implemented inventory management systems, optimizing stock levels and reducing shrinkage.
• Trained and mentored staff, fostering a collaborative team environment and enhancing service quality.
• Oversaw daily store operations to ensure adherence to company policies and procedures.
• Ran IT-Shop, deployed software, imaged machines and attended to Service Now tickets.
• Procured stock and handled Telkom and Innovent billing.

• Coordinated logistics and scheduling for vehicle testing and product evaluations.
• Assisted as printer technician and desktop support.
• Maintained and configured warehouse printers.
• Set up and installed software, repaired and configured scanners.
• Attended to logged tickets on SCSM.

• Developed training materials to support program objectives and participant needs.
• Assisted in evaluating program effectiveness through feedback collection and analysis.
• Teaching learner and reviewing of modules.