Albert Pieterse

Work History

General Manager

Life and Brand Portfolio

CapeTown

01.2023 - Current

Managed budget implementations, employee evaluations, and contract details.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Trained and guided team members to maintain high productivity and performance metrics.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

General Manager

La Rosa Mexican Grille - Time Square Casino

Pretoria East

08.2021 - 12.2022

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Estate Agent

Recoin Properties

Centurion

03.2021 - 11.2021

Advertised client properties through websites, social media, and real estate guides.
Wrote listings detailing and professionally highlighting property features to increase sales chances.
Maintained connections with clients to encourage repeat business and referrals.
Communicated with clients to understand property needs and preferences.
Coordinated rental agreements for [Type] properties, keeping occupancy high and helping renters find suitable spaces.

Director

Rustica Restaurant & Cocktail Terrace - Olympus

Pretoria East

06.2019 - 01.2021

Director

Rustica Restaurant & Cocktail Terrace

Pretoria East

12.2015 - 01.2021

Monitored office workflow and administrative processes to keep operations running smoothly.
Managed daily operations while overseeing multiple locations to foster increased productivity.
Formed strategic partnerships and connected with potential clients to drive business development.
Oversaw supply chain functions to verify inventory levels and budget adherence.
Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
Conducted meetings with staff to discuss production progress and to attain production objectives.
Developed project budgets and managed production costs.

Director

Moto Moto Burgers & Pizza

Pretoria

04.2018 - 04.2019

Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Worked closely with organizational leadership and board of directors to guide operational strategy.
Drafted and distributed reports to assist board members with critical business decisions.
Spearheaded innovative approaches to resource allocation and strategic planning.
Assisted with sales and marketing strategies to foster achievement of revenue goals.

Restaurant General Manager

Ocean Basket

Pretoria

08.2006 - 12.2015

Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Correctly calculated inventory and ordered appropriate supplies.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Purchased adequate quantities of food, beverages, equipment, and supplies.
Carefully interviewed, selected, trained, and supervised staff.
Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
Set clear expectations and created positive working environment for employees.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Led and directed team members on effective methods, operations, and procedures.
Reconciled cash and credit card transactions to maintain accurate records.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Store Manager

Spar Menlo Park

Pretoria East

08.2015 - 11.2015

Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Managed inventory control, cash control, and store opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Completed point of sale opening and closing procedures.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant Buyer

Cape Cuisine

Cape Town

05.2002 - 08.2006

Maintained complete documentation and records of all purchasing activities.
Procured goods and services from range of vendors, negotiating pricing and contract terms.
Collaborated with cross-functional teams to facilitate efficient and timely product delivery.
Monitored incoming orders and tracked progress to meet deadlines.
Established relationships with vendors to support access to latest product information and pricing.
Negotiated prices, discount terms and transportation arrangements for merchandise.
Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
Communicated with suppliers to negotiate best pricing on apparel and accessories.
Managed and maintained purchase orders and invoices.
Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
Placed orders for merchandise consistent with quality, quantity and other specification requirements.

Summary

Overview

Work History

General Manager

General Manager

Estate Agent

Director

Director

Director

Restaurant General Manager

Store Manager

Assistant Buyer

Education

High School Diploma -

Skills

Timeline

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