Albert Pieterse
General Manager Restaurateur
Summary
Highly proactive manager with years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
21
21
years of professional experience
2
2
Languages
Work History
General Manager
Life and Brand Portfolio
CapeTown
01.2023 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
La Rosa Mexican Grille - Time Square Casino
Pretoria East
08.2021 - 12.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Estate Agent
Recoin Properties
Centurion
03.2021 - 11.2021
- Advertised client properties through websites, social media, and real estate guides.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Coordinated rental agreements for [Type] properties, keeping occupancy high and helping renters find suitable spaces.
Director
Rustica Restaurant & Cocktail Terrace - Olympus
Pretoria East
06.2019 - 01.2021
Director
Rustica Restaurant & Cocktail Terrace
Pretoria East
12.2015 - 01.2021
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Developed project budgets and managed production costs.
Director
Moto Moto Burgers & Pizza
Pretoria
04.2018 - 04.2019
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Drafted and distributed reports to assist board members with critical business decisions.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
Restaurant General Manager
Ocean Basket
Pretoria
08.2006 - 12.2015
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Set clear expectations and created positive working environment for employees.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Store Manager
Spar Menlo Park
Pretoria East
08.2015 - 11.2015
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Buyer
Cape Cuisine
Cape Town
05.2002 - 08.2006
- Maintained complete documentation and records of all purchasing activities.
- Procured goods and services from range of vendors, negotiating pricing and contract terms.
- Collaborated with cross-functional teams to facilitate efficient and timely product delivery.
- Monitored incoming orders and tracked progress to meet deadlines.
- Established relationships with vendors to support access to latest product information and pricing.
- Negotiated prices, discount terms and transportation arrangements for merchandise.
- Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Managed and maintained purchase orders and invoices.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Education
High School Diploma -
01.1998 - 12.1998
Skills
Efficient multi-tasker
Deadline-oriented
Recipes and menu planning
Operations management
Inventory management
Budgeting
Food preparation and safety
Staff Scheduling
Food plating and presentation
Marketing and advertising
Performance improvement
Passion for customer satisfaction
Cost-controls
Timeline
General Manager - Life and Brand Portfolio
01.2023 - Current
General Manager - La Rosa Mexican Grille - Time Square Casino
08.2021 - 12.2022
Estate Agent - Recoin Properties
03.2021 - 11.2021
Director - Rustica Restaurant & Cocktail Terrace - Olympus
06.2019 - 01.2021
Director - Moto Moto Burgers & Pizza
04.2018 - 04.2019
Director - Rustica Restaurant & Cocktail Terrace
12.2015 - 01.2021
Store Manager - Spar Menlo Park
08.2015 - 11.2015
Restaurant General Manager - Ocean Basket
08.2006 - 12.2015
Assistant Buyer - Cape Cuisine
05.2002 - 08.2006
President High - High School Diploma,
01.1998 - 12.1998