Albert Mbombo-Kapyamba
Senior Sales Agent
Cape Town
Summary
Experienced customer service professional with a strong entrepreneurial background and international work experience. Utilizes communication and problem-solving skills to address concerns efficiently. Track record of maintaining positive customer relationships and ensuring satisfaction.
Overview
12
12
years of professional experience
2001
2001
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Senior Support Agent
Mindpearl SA Ltd
01.2016 - Current
- Delivered outstanding customer assistance across various international airline and service accounts
- Served as a Sales Agent and later promoted to Senior Support Agent
- Trained and supported new staff, contributing to team performance and service quality
- Managed technical queries and provided first-line troubleshooting support
Owner / Technician
Self-Employed: Internet Café & PC Solutions Shop
01.2015 - 01.2015
- Managed daily operations of a small business offering internet, printing, and PC repair services
- Provided software support, networking services, and customer consultations
Multimedia/Interpreting Team Member
World Economic Forum
05.2013 - 05.2013
- Provided logistical and technical support to the multimedia and interpreting teams during high-level events
- Assisted international delegates and worked alongside technical coordinators to ensure smooth communication
Education
National Diploma - Science (Biology–Chemistry)
Entrepreneurial Development Certificate - undefined
UTC Graduate School of Business
IT Networking Specialist Diploma - undefined
The IT Business Campus
Skills
Multitasking Abilities
Certification
English Language Certificate – 2005
Accomplishments
- Award for personal development at the Raymond Ackerman Academy of Entrepreneurial Development in 2009
- Multiple promotions at Mindpearl SA from general sale/ Support agent to a Senior support agent.
Timeline
Senior Support Agent
Mindpearl SA Ltd
01.2016 - Current
Owner / Technician
Self-Employed: Internet Café & PC Solutions Shop
01.2015 - 01.2015
Multimedia/Interpreting Team Member
World Economic Forum
05.2013 - 05.2013
Entrepreneurial Development Certificate - undefined
UTC Graduate School of Business
IT Networking Specialist Diploma - undefined
The IT Business Campus
National Diploma - Science (Biology–Chemistry)
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