Albert Kali
IT Specialist
Cape Town
Summary
Tech-savvy Systems Support Specialist offering more than13 years’ experience in hardware, software, networking, troubleshooting, planning, systems, research, configurations, security, cloud, leadership, and management. Holder of a Bachelor of Science Information Systems Degree, CompTIA A+, CompTIA N+, CompTIA Security +, ITIL Foundations, Apple Certified Support Professional, SMI Dynamics of Successful Management. Hardworking, honest, result oriented, self-motivated, critical thinker, solution provider and reliable individual.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Systems Support Specialist
Econet Wireless
Bulawayo
01.2016 - Current
- Reduced downtime by proactively monitoring systems and addressing potential issues before escalation.
- Evaluated emerging technologies for potential adoption in improving overall system functionality.
- Established strong working relationships with colleagues across departments fostering collaboration on interdepartmental projects.
- Provided exceptional customer service through clear communication, active listening, and prompt issue resolution.
- Performed technical support and troubleshooting services to optimize system performance.
- Coordinated with vendors for timely procurement and installation of essential hardware components.
- Coordinated technical communications and instructions to improve organizational IT effectiveness.
- Proactively identified opportunities for process improvement within the IT department leading to more streamlined workflows.
- Documented technology-related inquiries and fixes to compile knowledge-base resources.
- Contributed to cross-functional projects as the subject matter expert in IT infrastructure support services.
- Managed inventory of hardware assets, ensuring efficient allocation of resources across the organization.
- Implemented preventative maintenance schedules which resulted in decreased instances of equipment failure or malfunction.
- Leveraged remote desktop tools for efficient troubleshooting capabilities without requiring physical presence at user workstations.
- Responded to requests-for-service, generating resolution based on knowledge of technical industry.
- Streamlined helpdesk support for faster response times and increased end-user satisfaction.
- Improved system performance by diagnosing and resolving hardware, software, and network issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Systems Support Analyst
Econet Wireless
Harare
01.2013 - 09.2016
- Set up workstations and laptops for more than 300 new employees by configuring systems, verifying networking connectivity and installing and testing hardware and software.
- Decreased IT costs by $400k by streamlining processes, tasks and resources.
- Created preventive action requests to reduce recurring outages, decreasing outages by over 15%%.
Data Support Technician
Econet Wireless
Harare
11.2010 - 09.2013
- Provided timely technical assistance to end-users, resolving issues related to data access and connectivity.
- Supported software upgrades by testing new features and providing feedback on functionality enhancements.
- Served as a subject matter expert on data-related topics, regularly presenting findings or recommendations to management for consideration.
- Evaluated new tools and technologies for potential implementation within the organization's data ecosystem, staying ahead of industry trends.
Education
Bachelor of Science - Information And Computer Systems
Midlands State University
Gweru 01.2005 - 01.2009
Skills
Technical support
undefinedTimeline
Systems Support Specialist
Econet Wireless
01.2016 - Current
Systems Support Analyst
Econet Wireless
01.2013 - 09.2016
Data Support Technician
Econet Wireless
11.2010 - 09.2013
Bachelor of Science - Information And Computer Systems
Midlands State University
01.2005 - 01.2009
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