Albastoture Katlego Babolaeng
Fraud Officer
Johannesburg
Summary
Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Fraud Officer
Standard bank
4 2017 - Current
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Lost Cards
standard bank
04.2017 - Current
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Worked flexible hours; night, weekend, and holiday shifts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Transactional Banking
standardbank.co.za
04.2017 - 02.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled many calls per 8 seconds or more to address customer inquiries and concerns.
- Increased customer satisfaction by resolving customer issues.
Education
High School Diploma -
Cornerstone Institution
Johannesburg 04.2001 -
High School Diploma -
Tetlanyo Senior Secondary School
Kimberley 04.2001 - 12.2007
Skills
Good listening skills
undefinedTimeline
Lost Cards
standard bank
04.2017 - Current
Transactional Banking
standardbank.co.za
04.2017 - 02.2019
High School Diploma -
Cornerstone Institution
04.2001 -
High School Diploma -
Tetlanyo Senior Secondary School
04.2001 - 12.2007
Fraud Officer
Standard bank
4 2017 - Current
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