Albanus Kabelo Huma

• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Developed systems and procedures to improve operational quality and team efficiency.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Used in-store system to locate inventory and place special orders for customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Used customer insights to develop innovative sales strategies to increase sales.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

· Traveling within sales territory to meet prospects and customers

· Develop a client database and maintain information accuracy

· Build and maintain relationships with new and repeat customers

· Keep up with market trends, understand customers business and present product solution based on clients’ needs and goal.

· Sell the company product solution within given territory

· Provide an efficient and effective after sales service by resolving any problem that can arise

· Work closely with marketing department to build the brand

· Organise training for customers at company

· Pre-sell new product to ensure product availability

· Cover assigned calls by sound organization, planning and knowledge of assigned territory

· Alert customers of brands available and products pricing

· Updated customers information on regular basis

• Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
• Made personal recommendations for customers by sharing product knowledge and demonstrating product.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Oversaw supply restocking, area cleaning, and product organization.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Evaluated team and employee performance in order to develop and implement effective corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Supervised department recoveries to maintain organized and professional displays for customers.

• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.

• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
• Supported students with helpful study habits and exam strategies.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Provided homework assistance using specific curriculum and materials.
• Help with Technical problems (PC Repair; Upgrade )