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Alasdair Armstrong
Head Field Guide And Hospitality
Johannesburg,GP
Summary
Wildlife enthusiast thats made a career of my love for wildlife and conservation, very driven to go the extra mile and take part in new growth within conservation and the team, been highly involved in the Rhino, Wild Dog, Cheetah and Lion conservation efforts within Madikwe and always willing to learn new skills and to learn new things. Highly motivated to grow myself and to help grow a establishment to reach its best potential. Lastly have a extremely good track record with client satisfaction and will make sure to go do a little bit more than expected.
Diligent Lead Field Guide with strong background in outdoor leadership and team management. Guided numerous successful expeditions, emphasizing safety and environmental stewardship. Demonstrated excellence in risk assessment and problem-solving in dynamic environments.
Overview
1
1
Language
17
17
years of professional experience
Work History
Head Field Guide
Rhulani Safari Lodge
03.2016 - Current
- Guided safari tours, ensuring guest safety and wildlife education.
- Developed and implemented training programs for junior field guides.
- Enhanced guest experiences through personalized service and engagement strategies.
- Collaborated with conservation teams to promote sustainable practices in tourism.
- Conducted regular equipment checks, maintaining operational readiness for all tours.
- Mentored staff on wildlife tracking techniques and ecological knowledge.
- Strengthened team performance by conducting regular training sessions and providing constructive feedback.
- Expanded tour offerings to cater to diverse groups'' needs, increasing overall customer satisfaction rates.
Wilderness Field Guide
KwaMbili Safari Lodge
01.2014 - 11.2015
- Guided diverse groups through wilderness experiences, ensuring safety and enhancing enjoyment.
- Educated participants on local flora, fauna, and ecosystems, fostering appreciation for nature.
- Developed and implemented engaging programs that improved guest interaction with wildlife.
- Collaborated with lodge management to refine operational procedures for wilderness excursions.
Store Manager
Gelato Mania
03.2012 - 01.2013
- Oversaw daily operations, ensuring exceptional customer service and product quality.
- Managed inventory levels, optimizing stock replenishment and minimizing waste.
- Trained and mentored staff, fostering a high-performing team environment.
- Implemented sales strategies, enhancing product visibility and promotional effectiveness.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Salesperson
Twisp Electronic Cigarettes
01.2010 - 01.2012
- Developed strong customer relationships through personalized service and product education.
- Increased sales volume by identifying customer needs and recommending appropriate products.
- Executed inventory management processes to ensure optimal stock levels and product availability.
- Trained new team members on sales techniques and product features to enhance team performance.
- Led in-store demonstrations, showcasing product benefits and driving customer engagement.
Education
Nature Guide NQF 4 - Nature Guide And Conservation
Ecotraining
Hoedspruit, South Africa 04.2001 -
Bachelor of Arts - Marketing Management And Research
Unisa
Johannesburg, South Africa 04.2001 -
Skills
First aid proficiency
Vehicle operation
Wildlife identification
Naturalist knowledge
Teamwork and collaboration
Problem-solving
Customer service
Reliability
Hospitality
Software
Microsoft Excel
Microsoft powerpoint
Interests
Fly Fishing
Golf
Bird Behaviour
Mammal Behaviour
Timeline
Head Field Guide
Rhulani Safari Lodge
03.2016 - Current
Wilderness Field Guide
KwaMbili Safari Lodge
01.2014 - 11.2015
Store Manager
Gelato Mania
03.2012 - 01.2013
Salesperson
Twisp Electronic Cigarettes
01.2010 - 01.2012
Nature Guide NQF 4 - Nature Guide And Conservation
Ecotraining
04.2001 -
Bachelor of Arts - Marketing Management And Research
Unisa
04.2001 -