Alaria Gamba
Airports Company South Africa
Somerset West
1
Certification
13
years of professional experience
I am a motivated and driven woman with a passion for learning and growing myself. I take pride in being able to improve myself, others, processes, and tools. I welcome challenging situations thereby portraying my capabilities. I am a dynamic personality who is persistent and driven. This opportunity will allow me to enhance and furthermore, utilize my potential. I am looking forward to joining your department.
Work History
Landside Operations Coordinator
9 Months- Coordinated operational activities to enhance airport efficiency and service delivery.
- Monitored real-time ground operations to ensure strict adherence to existing Service Level Agreements (SLAs), optimizing passenger processing and stakeholder efficience
- Developed and implemented process improvements to streamline operations.
- Facilitated communication between departments to ensure alignment on operational goals.
- Analyzed operational data to identify trends and inform decision-making processes.
Airside Safety Compliance Officer
1 Year 8 Months- Adhere to and ensure adherence to statutory regulations, organisational standards, policies and procedures.
- Report non-compliance and implement corrective actions to ensure compliance.
- Implement and enforce the ACSA SHEQ Enforcement Systems, Safety Management System, policies and procedures and legislative requirements.
- Conduct compliance audits, report on and follow-up to ensure that non conformances/compliance have been addressed.
- Ensure that corrective actions are implemented and closed-off in respect of all reported non-conformances, risks and remedial actions.
- Compile final incident and accident investigation reports as per policy requirements.
Pushback & Centerline Co-ordinator
2 Years 8 Months- Coordinate, manage and ensure safety around aircraft.
- Conduct 360 degree physical aircraft checks upon landing and again on dispatch.
- Accompany aircraft to centerline taxiway while conducting two way headset communication with cockpit crew.
- Adhering and instructing navigation until aircraft is positioned for runway entrance.
- Ensure that all pushbacks are in compliance with IATA.
Ground Operations Controller (AMC Representative)
3 Years 8 Months- Information preparation i.e., the dissemination of common operational info and assuring the daily planning schedules are available to relevant parties.
- Event management i.e., the detection of events for action, understanding events and facilitating efficient decision-making, and ensuring execution of AMC decisions.
- Facilitation of communication between functions/ organisations on events, decisions and non-compliance.
- Monitoring the performance and compliance of the airline at Cape Town International Airport (real time monitoring of all Comair Arrivals, turnarounds and departures).
- Ensuring comprehensive reporting on events, trends and actions.
Ramp Controller/ Acting Ramp Supervisor
4 Years 1 Month- Turnaround time management with planning and execution according operational requirements and SLA.
- Manage, dispatch, record and monitor all safety aspects in and around the aircraft.
- Delegating, managing and supervising that all duties are in compliance and that they are followed timeously.
- Assistance and guidance given to ensure operational excellence and that all procedures are IATA, ACSA and SACAA compliant.
- Planning and scheduling daily employee roster and daily flight roster.
- Assumed responsibility for all filing of policy and procedures. This includes all memos, SLA, AGN and IGOM TR updates. Ensure all staff up to date with these policies and procedures by means of emails and regular check-ups.
- Completing end of shift reports.
Flight Monitoring & Acting Customer Service Supervisor
2 Years 2 Months- Flight preparation (editing) - 48hrs before check-in.
- Flight management.
- Flight closure as well as the finalization of all Comair flights.
- Dealing with passengers who are disrupted from flights. Accommodating passengers on alternative flights.
- Oversee and managed a team to ensure that they are performing effectively and satisfactory in their role.
- Communicate information from my reports to senior management personnel.
- Help resolve employee and passenger issues and disputes.
- Compiling rosters, presenting staff briefings and engaging in operational planning.
- Compile shift reports.
- Responsible for training at Check-in counters & Boarding Gates.
Customer Service Agent
4 Years 4 Months- Customer service agent with system training on PRS, FLY and Sabre.
- Process and assist customers at check in and ensure they have correct documentation for travel.
- Providing passengers with information about the company's products and services. Answering queries about their reservations.
Education
Bachelor of Arts - Geography And Environmental Studies
Skills
Regulatory compliance & Auditing
Incident reporting
Safety management
Risk mitigation & contingency planning
Core operational skills
Stakeholder & vendor Management
Performance Reporting & Variance Analysis
Data-Driven Decision Making & Trend Analysis
Customer Service
Coach/Mentoring
Leadership
Microsoft Office
Certification
- ACSA Airside Safety
- Aviation Security Awareness
- Safety Management Systems Awareness
- Headsets Operations Course
- Dangerous goods CAT 9
- Airside Vehicle Operator Permit (AVOP)
- Airside Induction Training
- Safety Management System Training
- Aerodrome Emergency Preparedness
- General Environmental Awareness Training Course
Languages
English
First language
Afrikaans
C1
Advanced
German
A2
Elementary
Websites, Portfolios and Profiles
https://www.linkedin.com/in/alaria-gamba/
Awards
Catalyst Award, Comair Limited, 2018-11-01
References
- Alina Feleti, Landside Operations Manager, Airports Company South Africa, alina.feleti@airports.co.za, +27 (62) 090-1424
- Ebrahim Achmat, Aviation Quality Safety Manager, Airports Company South Africa, Ebrahim.Achmat@airports.co.za, +27 (71) 608-8221
- Michael Hamilton, Ramp Manager, Comair Limited, michael.hamilton@delta.com, +27(82) 478-3089
Hobbies and Interests
- Travel
- Photography
- Hiking
Timeline
Landside Operations Coordinator
Airports Company South Africa
10.2025 - CurrentRead More
Airside Safety Compliance Officer
Airports Company South Africa
01.2024 - 09.2025Read More
Pushback & Centerline Co-ordinator
Comair Limited
10.2019 - 06.2022Read More
Ground Operations Controller (AMC Representative)
Comair Limited
10.2018 - 06.2022Read More
Ramp Controller/ Acting Ramp Supervisor
Comair Limited
05.2018 - 06.2022Read More
Flight Monitoring & Acting Customer Service Supervisor
Comair Limited
03.2016 - 05.2018Read More
Customer Service Agent
Comair Limited
01.2014 - 05.2018Read More
University Of The Western Cape
Bachelor of Arts from Geography And Environmental Studies
Read More