Dynamic, customer-focused professional with a solid foundation in aviation training and extensive experience delivering exceptional service in multicultural environments. Proven ability to uphold safety standards while maintaining composure under pressure, ensuring a seamless experience for clients. Bilingual in Arabic and English, with strong communication, teamwork, and time-management skills that enhance collaboration and operational efficiency. Committed to fostering positive relationships and exceeding customer expectations in every interaction.
Hi, I’m
Alaa Al Bashir
Amman
Summary
Overview
3
years of professional experience
1
Certification
Work History
Tima Shipping CompanyAMMAN JORDAN
Shipping Trainee
04.2024 - Current
Job overview
- Facilitated coordination of shipping documentation and logistics operations within a regulated environment.
- Managed shipping documentation to ensure timely and accurate processing of freight.
- Assisted in cargo loading and unloading operations, ensuring compliance with safety protocols.
RingingAMMAN JORDAN
Saleswoman
10.2024 - 07.2025
Job overview
- Ensured delivery of superior customer service and adherence to established professional brand guidelines.
- Drove sales strategies to enhance customer engagement and satisfaction.
- Developed and maintained strong relationships with clients to ensure repeat business.
M-SixtyAMMAN JORDAN
Saleswoman
02.2023 - 06.2024
Job overview
- Handled customer inquiries, sales transactions, and daily retail operations.
- Trained new team members on product knowledge and sales techniques.
- Analyzed customer feedback to refine sales approaches and improve service delivery.
- Collaborated with marketing to create promotional materials that increased product visibility.
- Drove sales strategies to enhance customer engagement and satisfaction.
- Developed and maintained strong relationships with clients to ensure repeat business.
Education
International University of Africa (IUA)
Bachelor's Degree from Disaster Studies & Human Security
01.2023
University Overview
- Degree Awarded with [Honors]
Skills
- Customer Service
- Safety Awareness
- Teamwork
- Problem Solving
- Cultural Sensitivity
- Time Management
- Professional Conduct
- Leadership qualities
- Relationship building
- Team member support
Certification
- Training Diploma in Airport Management & Aviation Sciences | Oct 2023 – Sep 2024
- Airline & Airport Operations, Ground Handling & Air Traffic Services, Air Freight & Customs Clearance, Amadeus Reservation System, Aviation Safety Procedures
Languages
Arabic: Native
English: Advanced
Timeline
Saleswoman
Ringing
10.2024 - 07.2025
Shipping Trainee
Tima Shipping Company
04.2024 - Current
Saleswoman
M-Sixty
02.2023 - 06.2024
International University of Africa (IUA)
Bachelor's Degree from Disaster Studies & Human Security
Personal Attributes
Personal Attributes
- Professional and well-groomed
- Calm under pressure
- Service-oriented
- Adaptable
- Responsible