Akshay Ramriky

• Dependable and experienced professional committed to fixing and machines and systems. Advanced technical knowledge and skills.
• Friendly and hardworking colleague.
• Experienced Marine IT Technician with strong technical skills. Proactive problem solving and ability to explain complex issues simplistically.
• Analytical thinker with prioritization capabilities.
• Professional IT Technician with experience installing and troubleshooting computer hardware and software. Skilled at performing security audits and identifying vulnerabilities to find solutions.
• Analytical trained to work on different hardware and software errors. Thorough in tackling technical issues, tracing root causes and correcting errors. Works great alone or with others to deliver quality support.
• Accomplished support professional delivering reliable information and communications technology assistance. Maintained robust, high-performing systems through ongoing monitoring and improvement implementation. Resolved issues quickly and accurately through focused troubleshooting.
• Knowledgeable IT team member with background setting up, maintaining and repairing user stations. Works well independently on diverse support projects and kept impeccable records. Expert troubleshooter and critical thinker with great problem-solving abilities.
• Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
• Dedicated with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
• Trustworthy with 10 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
• Detail-orientated Marine IT Technician adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
• Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service.
• Confident successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• English
• Maths
• Life orientation
• Engineer Graphics and Design
• Civil Technology
• Business Studies

• Swimming – provincial level
• Volleyball
• Cricket

Strelitzia Secondary School, 12-matric 2012

Crystal Clear computers, 2013-01-01, 2014-12-31, junior it technician, Kuben Naidoo, (074) 911-7471

• Server maintenance
• Working closely with charting computers
• Health support for computers etc.
• Troubleshooting
• Time keeping applications
• Much more applications worked with, and support provided.
• Outlook troubleshooting
• Network Printer/Scanner troubleshooting
• Desktop/laptop troubleshooting
• Software installations
• Online meeting setup
• Online meeting troubleshooting
• Internet troubleshooting
• Basic hardware troubleshooting.
• New employee computer/laptop setup.
• In person & Remote support.
• Onsite Support services to resolve desk side related issues
• Install Laptops, Desktops, Printers, and Scanners etc. as per requirement, add/remove accessories, devices, peripherals and configure PCs.
• Installation of the standard Desktop Application packages like MS Office, Mail Client etc. along with the relevant updates that may accompany the application as part of the contract
• Installation and configuration specific software packages
• Identify incidents related to Application, or Operating System
• Apply emergency software fixes in support of problem resolution
• Ensure proper local area connectivity to all desktops / laptops.
• Provide L0 training to end users as much as possible to use the central store support and avail remote support
• Routine checking of anti-virus log files for checking of any virus detected and cleaned on the desktop
• Support in setting up projectors / Video Conferencing at user end as and when required
• Resolve basic Hardware and Paper Jam Issues with respect to Printers.
• Provide appropriate rights and permissions for accessing printers
• Maintain asset records for the software and hardware.
• Maintain record of new machines installed movement of machines within site, changes in configuration of machines and informing asset coordinator about the changes
• Installing and configure e-mail accounts
• Rectifying and troubleshooting e-mail related problems
• OS Knowledge: Windows 7, 8, 10
• Basic Knowledge of Server, Storage, Switches, virtualization, cloud, office365.