Akona Ndabisa
Johannesburg
Summary
Resourceful project management professional with over 9 years of diverse experience in mining, technology, and customer experience. Currently, I am a volunteer counselor at SADAG, combining strong operational and interpersonal skills to support mental health initiatives. Passionate about managing impactful community projects that support unemployed individuals and youth. Holds a Basic Project Management Certificate, and a solid background in stakeholder coordination, crisis support, and team leadership.
Overview
18
18
years of professional experience
Work History
Crisis Counselor Volunteer
SADAG
Johannesburg
02.2025 - Current
- Followed appropriate methodology to deliver optimum counseling meeting individual needs.
- Updated accurate and timely log sheets of daily callers to show per-call and overall shift activities.
- Counseled clients physical, mental factors impacting personal success.
- Attended weekly meetings with other volunteers to discuss progress made with clients and brainstorm ideas for improvement.
- Offered callers peer counseling services and referrals to community-based support.
- Ensured a safe environment for clients by adhering strictly to confidentiality protocols at all times.
- Responded promptly to emergency calls from distressed individuals requiring urgent assistance.
GLH Expert(customer Support)
Uber Technologies SA
Johannesburg
08.2021 - 01.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
GLH Specialist(customer Experience)
Uber Technologies SA
Johannesburg
04.2018 - 05.2020
- Analyzed customer needs and recommended appropriate products or services.
- Participated in ongoing training and compliance activities.
- Maintained accurate records of customer interactions and feedback.
- Conducted regular meetings with staff to review progress and address any concerns.
- Set specific goals for projects to measure progress and evaluate end results.
- Coordinated with other departments to ensure efficient workflow processes.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Operations Representative
UberEats SA
Johannesburg
05.2017 - 04.2018
- Gathered data from customer feedback surveys to identify areas for improvement.
- Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
- Generated monthly performance metrics reports for management review.
- Monitored customer accounts to ensure accuracy of billing information.
Business Operations Associate Contractor
UberEats SA
Johannesburg
08.2016 - 04.2017
- Managed escalated customer and delivery partner cases, focusing on satisfaction and resolution.
- Supported onboarding projects during regional expansion.
- Worked cross-functionally with logistics, marketing, and tech teams.
Managing Director
Mint skin and Laser clinic
Johannesburg
02.2013 - 05.2015
- Contributed to professional development of client staff through effective training and mentorship.
- Participated in development activities such as product launches or promotional events.
- Created strategies for increasing revenue streams by leveraging existing customer relationships.
- Evaluated staffing needs based on organizational goals and objectives; recruited personnel accordingly.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Project-based Contractor(mining and Tech Division)
Anglo American
Johannesburg
02.2008 - 07.2014
- Oversaw quality control to identify inconsistencies and malfunctions.
- Led and supported multiple site-based projects across the mining and technology departments.
- Ensured timely project delivery and compliance with health and safety regulations.
- Coordinated internal stakeholder communications and reporting.
Chemical Operator
MINTEK
Johannesburg
08.2007 - 11.2007
- Operated equipment to transfer chemicals to and from storage tanks.
- Collected product samples at precise times using correct methods to monitor and analyze chemical processes.
- Maintained accurate records of production, process parameters and laboratory results.
- Calibrated instruments used in the chemical manufacturing process.
- Ensured that all chemicals were handled safely in accordance with established protocols.
- Communicated effectively with supervisors regarding any issues that may arise during operations.
Education
Project Management NQF L5 Cerificate - Business Management
UNISA
Johannesburg11-2009
NdipChemical Engineering - Engineering
University of Johannesburg
Johannesburg11-2007
Skills
- Crisis intervention
- Active listening
- Emergency response
- Client assessment
- Confidentiality protocols
- Data entry
- Team collaboration
- Customer service
- Documentation accuracy
- Communication skills
- Telephone counseling
- Mental health awareness
- Community outreach
- Time management abilities
- Data confidentiality
Timeline
Crisis Counselor Volunteer
SADAG
02.2025 - Current
GLH Expert(customer Support)
Uber Technologies SA
08.2021 - 01.2022
GLH Specialist(customer Experience)
Uber Technologies SA
04.2018 - 05.2020
Customer Operations Representative
UberEats SA
05.2017 - 04.2018
Business Operations Associate Contractor
UberEats SA
08.2016 - 04.2017
Managing Director
Mint skin and Laser clinic
02.2013 - 05.2015
Project-based Contractor(mining and Tech Division)
Anglo American
02.2008 - 07.2014
Chemical Operator
MINTEK
08.2007 - 11.2007
Project Management NQF L5 Cerificate - Business Management
UNISA
NdipChemical Engineering - Engineering
University of Johannesburg
Similar Profiles
Talifhani MbedziTalifhani Mbedzi
Mental Health Lay Counselor at South African Depression and Anxiety Group, SADAGMental Health Lay Counselor at South African Depression and Anxiety Group, SADAG
Alex RadnitzAlex Radnitz
Chief Operations Officer at BirthmarkChief Operations Officer at Birthmark
MARTHA LEHLOHONOLO MATSEKEMARTHA LEHLOHONOLO MATSEKE
Branch Manager at Bluetech TelkomBranch Manager at Bluetech Telkom
Cuthbert SeyanaCuthbert Seyana
Practice Manager /Senior Management Accountant at Managing Advancing Wealth Pty LtdPractice Manager /Senior Management Accountant at Managing Advancing Wealth Pty Ltd
MALEBO TSHEGOFATSO MOLEBATSIMALEBO TSHEGOFATSO MOLEBATSI
Head: Product Economics at Standard BankHead: Product Economics at Standard Bank