Akona Ndabisa
Business Operations
Johannesburg
Summary
Experienced in Business Development with an educational background of Chemical Engineering and Project Management. My recent experience in a startup tech industry has advanced my interpersonal and communication skills. I enjoy working in a team environment but not limited to working independently because of my flexibility skills. I thrive in fast-paced environments and excel at providing effective solutions to meet customer needs. With a proven track record of delivering high levels of customer satisfaction, I am committed to delivering outstanding service and exceeding expectations. My motivation in life is continuous learning to gain more knowledge so I can have confidence to improve the world.
Overview
17
17
years of professional experience
Work History
Distributor Sales Consultant
Herbalife Nutrition Ltd.
01.2022 - Current
- Collaborating with clients to develop effective sales strategies that align with their business goals and target market.
- Providing training sessions and coaching to sales teams to enhance their selling skills, product knowledge, and customer relationship management abilities.
- Assisting in development and implementation of customer relationship management (CRM) strategies to improve customer retention and loyalty.
- Relationship Building: Building and maintaining relationships with key clients and stakeholders, including attending meetings, conferences, and networking events.
Partner Support Representative
Uber Greenlight Hub
08.2021 - 01.2022
- Served as partners' main point of contact, handling inquiries and issues through various communication channels.
- Provided prompt, courteous, and accurate responses, ensuring high-quality support.
- Troubleshot and resolved partner-related problems, collaborating with cross-functional teams.
- Fostered positive and professional relationships with partners, understanding their needs and providing guidance and solutions.
- Updated Uber policies, procedures, and product changes to provide accurate information.
- Used internal systems and tools to gather data and generate reports on partner interactions, trends, and feedback.
- Collaborated with the team to identify opportunities for streamlining workflows and proposed process improvements.
Expert GLH Specialist
Uber Greenlight Hub
04.2018 - 05.2020
- Responded to customer inquiries and provided support through various channels.
- Resolved customer issues promptly and effectively, ensuring satisfaction.
- Provided accurate information regarding Uber's services, policies, and procedures.
- Assisted customers in troubleshooting technical problems with the Uber app.
- Collaborated with team members to identify and escalate complex issues for resolution.
- Documented customer interactions, inquiries, and feedback.
- Followed up with customers to ensure satisfactory resolution.
- Stayed updated with Uber's products, services, and policies.
- Met individual and team performance metrics and goals.
Courier Operations Specialist
Uber Eats
08.2016 - 04.2018
- Managed day-to-day operations of the courier network, ensuring timely and efficient deliveries.
- Monitored and analyzed key performance metrics to identify areas for improvement.
- Optimized courier dispatching and routing algorithms for efficiency.
- Conducted performance evaluations of courier partners and implemented improvement initiatives.
- Coordinated with courier onboarding teams for recruitment and onboarding.
- Addressed operational issues and maintained relationships with courier partners.
- Stayed updated on industry trends and best practices.
- Participated in cross-functional projects to enhance operational efficiency.
Managing Director
Mint Skin & Laser Clinic
02.2013 - 05.2015
- Collaborated on strategic planning and business development.
- Oversaw financial management, marketing, and promotion.
- Identified opportunities for business growth and conducted market research.
- Managed vendor relationships and negotiated contracts.
- Coordinated and managed scheduling and appointment systems.
- Maintained inventory and supplies.
- Ensured exceptional customer service and handled administrative tasks.
Senior Lab Technician
Anglo American
01.2014 - 07.2014
- Conducted laboratory tests and analyses according to established procedures.
- Operated and maintained laboratory equipment.
- Recorded and documented data.
- Troubleshot and resolved technical issues.
- Assisted in developing laboratory procedures.
- Mentored junior lab technicians.
Pilot Plant Technician
Anglo American
02.2008 - 11.2012
- Hydro-metallurgical extraction of metals
- Process optimisation
- Sample preparation
- Analysis & filling log sheets,
- Writing reports
Sales Representative
WDC Marketing&publicidade
01.2008 - 02.2008
- Product demonstration
- Sales and marketing
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building
Chemical Plant Operator
Mintek
09.2007 - 12.2007
- Enhanced production efficiency by optimizing chemical processing operations and equipment settings.
- Participated in regular safety training sessions to stay current with industry best practices and reinforce company-wide commitment to safety excellence.
- Supported plant management in conducting audits, inspections, and investigations related to environmental compliance, reporting findings accurately and proposing corrective actions when necessary.
- Played an active role during emergency response situations by following established protocols and applying critical thinking skills under pressure.
- Collaborated with research and development teams to test new processes or technologies, providing valuable feedback for potential scale-up to full production capacity.
Education
NDip - Chemical Engineering
University of Johannesburg
Johannesburg, South Africa 04.2001 -
NQF Level 5 - Project Management
UNISA
Johannesburg 04.2001 -
High School Diploma -
Umtata International School
Umtata, South Africa 04.2001 -
Skills
Technical aptitude
Languages
English
Bilingual or Proficient (C2)
Xhosa
Intermediate (B1)
Interests
Technology
Health & Wellness
People
Pets
Literature
Philosophy
References
Available upon request.
Timeline
Distributor Sales Consultant
Herbalife Nutrition Ltd.
01.2022 - Current
Partner Support Representative
Uber Greenlight Hub
08.2021 - 01.2022
Expert GLH Specialist
Uber Greenlight Hub
04.2018 - 05.2020
Courier Operations Specialist
Uber Eats
08.2016 - 04.2018
Senior Lab Technician
Anglo American
01.2014 - 07.2014
Managing Director
Mint Skin & Laser Clinic
02.2013 - 05.2015
Pilot Plant Technician
Anglo American
02.2008 - 11.2012
Sales Representative
WDC Marketing&publicidade
01.2008 - 02.2008
Chemical Plant Operator
Mintek
09.2007 - 12.2007
NDip - Chemical Engineering
University of Johannesburg
04.2001 -
NQF Level 5 - Project Management
UNISA
04.2001 -
High School Diploma -
Umtata International School
04.2001 -
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