World news , International Relations
Akhona S'thabile Loyiso Mahlala
Johannesburg
Summary
My background consists of the combination of research-based humanity courses and Law. Through undergrad, I have completed a BA majoring in Politics and Sociology and I am currently in my third year of LLB.
Personally, I am a friendly, and hardworking individual. I am used to working under pressure and managing intense amount of workload. Through obtaining a degree in the faculty of humanities was through diligence, commitment and persistence. Now with furthering a Law degree, I have learnt that these two faculties operate hand in hand and in constant conflict. I have gained skills on research and writing which is what I enjoy and passionate about.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
ECD Compliance
City of Johannesburg
Johannesburg
12.2022 - Current
- Assist clients or organisation intending to establish an early childhood development center.
- Register early childhood development centers whose registrations are due for renewal.
- Conditionally register partial care facilities applying for full registration.
- Facilitate entry into the registration process for ECD centres that do not currently meet all the requirements and standards so that they may operate within the law while also assisting clients towards the achievement of full registration.
- Assist early childhood development centers previously closed and intending to be reinstated.
Call Center Agent
City of Johannesburg
Johannesburg
10.2021 - 12.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge particularly on feedback regarding calls logged about power and water services.
- Providing customers with service by resolving their queries telephonically solving mainly Water Technical and Power technical related issues.
- Logging calls for customer queries applying set standard operational procedures offered by the City of Johannesburg.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards to ensure that queries are logged immediately.
- Achieved high satisfaction rating by being empathic towards frustrated customers and help track their queries.
- Resolved customer queries and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Receptionist
Dr Qengeba Mtangai Surgery
Johannesburg
03.2018 - 01.2020
- Answered central telephone system and directed calls accordingly to the Dr's office.
- Filing patient documents, answering of telephone and liasing medical aid companies
- Booking appointments for patients.
- Confirmed appointments, communicated with patients and updated client records.
Recruiter Assistant ( Part Time Job)
Sonke Gender Justice (One Man Campaign)
Johannesburg
02.2017 - 10.2017
- Recruiting young men to attend the One Man Can campaign.
- Handing flyers, spreading word.
- Advertising on social media spreading awareness about the campaign.
Education
LLB - Law
University of The Witwatersrand (Wits)
Johannesburg, South Africa 02.2019 - Current
Bachelor of Arts - Sociology And Politics
University of The Witwatersrand (Wits)
Johannesburg, South Africa 03.2015 - 03.2018
Skills
Excellent Research and paper writing
undefinedHobbies
Gym and exercising not only keeps me physically fit , but also keeps my mental health in check which also gives me motivation to finish my daily tasks.
Reading novels to enhance my knowledge and way of life.
Interests
High School
Secondary qualification
2014 Matric : St Matthew's Private Secondary
Subjects : English First Additiona Language , Business Studies, Isizulu Home Language, History, Mathematics, Life Science and Life Orientaion.
Personal Details
Name and Surname : Akhona Sthabile Loyiso Mahlala
Identity Number : 9605270299081
Gender : Female
Nationality : South African
Adress : 1337 Mtangai street, zone 1 Pimville 1809
Contact Numbers : 063 327 1738 or 073 998 7360
Language : English, Zulu, Xhosa and Sotho
Timeline
ECD Compliance
City of Johannesburg
12.2022 - Current
Call Center Agent
City of Johannesburg
10.2021 - 12.2022
LLB - Law
University of The Witwatersrand (Wits)
02.2019 - Current
Receptionist
Dr Qengeba Mtangai Surgery
03.2018 - 01.2020
Recruiter Assistant ( Part Time Job)
Sonke Gender Justice (One Man Campaign)
02.2017 - 10.2017
Bachelor of Arts - Sociology And Politics
University of The Witwatersrand (Wits)
03.2015 - 03.2018
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