Akhona Sijora
Manager (banking)
Cape Town
Summary
Manager (banking) with 10+ years of experience assisting with and fulfilling organization operational needs and requirements. A proven track record of using my excellent personal, communication and organization skills to lead and improve banking operations, recruit excellent personnel, and improve branch efficiencies. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills and business acumen and able to work independently.
Overview
16
16
years of professional experience
18
18
years of post-secondary education
Work History
Branch Manager
Standard Bank SA
12.2017 - Current
- Ensures that Universal Bankers Level1 take demand (in branch or via Voice branch) from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters
- Ensures that the Universal Bankers Level 2 take service demand from personal and SE Lifestyle customers, and Universal Bankers take service and sales demand for personal and SE Lifestyle, which includes account opening, whilst forming an accurate assessment and understanding of the demand in order to act on it in a one-and-done manner that consistently delivers what matters
- Upskills and coaches the team how to continuously assess what matters to the customer against the ability of the system to meet the customers demand, to prepare viable recommendations to act on the system
- Obtains data relating to customer demand (value and failure demand) and flow, to determine the systems capability in responding to demand
- Ensures that a capability of response (in POR’s and or distribution) is delivered to meet customer demand
- Ensures that empirical customer data enables the front line to meet customer demand
- Responsible for all Client Level exit pricing within the devolved mandate
- Together with Marketing, co-create solutions to focus on customers, which are locally relevant, and in line with the catchment strategy
- Responsible for all Foreign Exchange transactions
- OTT transfers for client that are overseas, Verification of documents for overseas travel, authorizing of Foreign notes, Surprise checks on Forex transactions, Overseeing the selling and receiving of foreign notes for clients who travel or with businesses that get payments with Foreign Notes
- Responsible for reviewing all client relationships that are assigned to my branch
- Conducting annual reviews for all clients who are marked as high risk to the Bank
- Checking of activities on their accounts and requesting of supporting documentation to prove the validity of Income that comes into their account
- This is to prevent any potential Money Laundering on these accounts
- Making sure that client profile is fully compliant as per AML policies
- Working closely with the EDD team when deciding whether for the Bank to keep the relationship with the client or exit the relationship
Branch Manager
Nedbank Ltd
09.2014 - 11.2017
- Managing and supporting sales consultants to achiever monthly sales targets and continuously review sales action plans
- Driving excellent customer service in the branch
- Ensure Branch Risk Observation Training Analysis (BROTA) objectives are met by conducting relevant checks to ensure conformance of branch staff to processes and procedures so that operational requirements are met
- Manage the Living Disaster Recovery Planning System (LDRPS) by implementing contingency plans to allow for business continuity
- Ensure new and existing staff meet regulatory and legislative requirements by enforcing adherence to requirements and compliance to relevant legislation to mitigate risk
- Ensure team leaders enforce internal controls and ensure staff adherence through the implementation of effective cash management processes to prevent losses and potential risk
Branch Manager
Capitec Bank
06.2010 - 08.2014
- Managing and supporting sales consultants to achiever monthly sales targets and continuously review sales action plans
- Driving excellent customer service in the branch
- Ensure Branch Risk Observation Training Analysis (BROTA) objectives are met by conducting relevant checks to ensure conformance of branch staff to processes and procedures so that operational requirements are met
- Manage the Living Disaster Recovery Planning System (LDRPS) by implementing contingency plans to allow for business continuity
- Ensure new and existing staff meet regulatory and legislative requirements by enforcing adherence to requirements and compliance to relevant legislation to mitigate risk
- Ensure team leaders enforce internal controls and ensure staff adherence through the implementation of effective cash management processes to prevent losses and potential risk
Administrator
Nedbank
02.2009 - 01.2010
- Payment of foreign client’s accounts on request while they abroad
- Opening of Investment Accounts, Checking in clients are resident or non-resident
- Preparing stop orders on request by clients and filling of clients indemnities
Education
Advance Certificate in Management Practice -
Henley Business School
National Certificate in Banking Services - undefined
Milpark Business School
National Diploma in Internal Auditing - undefined
Cape Peninsula University of Technology (CPUT)
National Higher Certificate in Accountancy - undefined
Cape Peninsula University of Technology (CPUT)
Senior Certificate - undefined
Uxolo High School
Khayelitsha, CPTNo Degree - Regulatory Exams 5
Moonstone
Cape Town 04.2001 -
Skills
Effective Communication
Planning and Coordinating
Stakeholder Management
Analytical Thinking
Excellent Time Management Skills
Conflict Management
People’s Skills
Computer Literacy
Administrative Skills
Data analytics
Websites
Activities
- Literature
- Environmental conservation
- Art
- Yoga
- Skiing
- Travel
Timeline
Branch Manager
Standard Bank SA
12.2017 - Current
Branch Manager
Nedbank Ltd
09.2014 - 11.2017
Branch Manager
Capitec Bank
06.2010 - 08.2014
Administrator
Nedbank
02.2009 - 01.2010
No Degree - Regulatory Exams 5
Moonstone
04.2001 -
National Certificate in Banking Services - undefined
Milpark Business School
National Diploma in Internal Auditing - undefined
Cape Peninsula University of Technology (CPUT)
National Higher Certificate in Accountancy - undefined
Cape Peninsula University of Technology (CPUT)
Senior Certificate - undefined
Uxolo High School
Advance Certificate in Management Practice -
Henley Business School