Akhona Myezo

• Addressing all student queries for both current and past students
• Dealing with assessment, graduation, registration, certificate, admission, account, and various other student-related queries or complaints.
• Interrogating queries adequately, expertly, and empathetically, using all necessary resources available to resolve queries/complaints
• Contact students and parents with follow-up on all cases reported and solved
• Dealing with all queries/complaints using the IIE Assist system.
• Channeling all queries unresolved at first contact to the relevant staff for their investigation and required involvement
• Taking ownership of all complaints/queries logged and managing the expectations of the student/parent.
• Resolve the queries timeously and professionally
• In all cases, ensure that the relevant policy and process are understood and the STASY or system-related process is actioned and the student is provided the relevant letters as applicable to students via IIE Assist or via email to the alumni student.

• o Addressing of all student queries for both current and past students
  o Dealing with assessment, graduation, registration, certificate,
  admission, account and various other student related queries or
  complaints.
  o Interrogating queries adequately, expertly and empathetically, using
  all necessary resources available to resolve queries/complaints
  o Contact students and parents with follow up on all cases reported and
  solved

o Dealing with all queries/complaints using the IIE Assist system.

o Channelling all queries unresolved at first contact to the relevant staff for their investigation and required involvement

o Taking ownership of all complaints/queries logged and manage the expectations of the student/parent.
o Resolve the queries timeously and professionally
o In all cases, ensure that the relevant policy and process is understood and the STASY or system related process is actioned and the student is provided the relevant letters as applicable to students via IIE Assist or via email to the alumni student.

• Making sure that classes are taking place at the specified times.
• Making sure that all volunteer educators submit their monthly registers.
• Compiling monthly report and submitting it with the monthly registers to the Coordinator each month.
• Organizing a monthly meeting each month to discuss VE’s challenges.
• Submitting the learner assessment portfolios to the Coordinator.