AKHONA MATHOMZI
Customer Service
Jabulani, Soweto, KwXuma
Overview
16
16
years of professional experience
Work History
customer service
Webhelp
Johannesburg
09.2016 - Current
- (assisting with booking flights/
- Rescheduling flights and cancellations) Assisting with bags taking payments and system navigations
- Customer Service Advisor Customer Service Returns
- Track and Trace Advisor Deputy Team Leader
- Amazon campaign (consultant) assisting with troubleshooting different devices and offer polite customer care
Home loans Consultant, Customer service card consultant
Standard Bank of South Africa, No
Johannesburg
02.2009 - 10.2014
Sales Consultant
Bayport Financial Services, Rivonia, Sunning
Johannesburg
01.2008 - 01.2009
Education
Matric - undefined
Mncube Secondary School
undefined
Central Johannesburg College
Skills
Computer Literate and End user skillsBetter Life Learning CentreCall Centre (Inbound and outbound)Cornerstones Learning CentreRE5 ExaminationNTOMBIZILEKEY SKILLS AND EXPERIENCEHigh Level of Computer Literacy (Outlook, Excel, PowerPointStrong work ethics (dependable and responsible) Ability to work under pressure Ability to workIndependently and working with teams ExcellentCommunication and interpersonal skillsPROJECTS ChairpersonChairperson for youth development stokvel that assist with newBusiness opportunity and catering for the vulnerable
Skilled in [Software]
Skilled in [Software]
Troubleshooting
Policy and procedure adherence
Database administration
Account management
Information updates
Documentation and control
Scheduling
Timeline
customer service
Webhelp
09.2016 - Current
Home loans Consultant, Customer service card consultant
Standard Bank of South Africa, No
02.2009 - 10.2014
Sales Consultant
Bayport Financial Services, Rivonia, Sunning
01.2008 - 01.2009
Matric - undefined
Mncube Secondary School
undefined
Central Johannesburg College