Akhona Magwentshu
Johannesburg
Summary
Skilled in navigating complex technical environments with a solid background as an Application Support Specialist and freight forwarding background. Possess strong troubleshooting capabilities and adapt to provide solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.
Overview
8
8
years of professional experience
Work History
Software Support Analyst
Imperial Clearing & Forwarding
01.2023 - Current
- Superuser in Cargowise One and Commercial application
- Evaluate and investigate new business programs/tools to improve business operations
- Manage and update customer rates/tariff
- Manage the financial work in progress and accruals by sending daily reports
- Structured and maintained comprehensive charts/accounts for effective billing operations.
- Maintain and update job workflows on the business program
- Manage and support business using freight forwarding program, Cargowise One
- Report on project milestones and exceptions
- Customise and edit system reports using SQL
- Coordinate and administer Master Data Cleanliness as required by the business
- Coordinate and administer Operational Milestone Compliance as required by the business
- Support business development – problem-solving and data analysis
Master Data Management
Imperial Clearing & Forwarding
01.2021 - 01.2022
- Oversaw purchasing of essential IT equipment for business operations.
- Ensured accurate inventory records for IT assets.
- Provided IT hardware and software assistance for internal departments.
- Manage and update customer rates/tariff
- Maintain and update client and supplier information
- Manage the financial work in progress and accruals by sending daily reports
- Create and maintain charge codes/chart of accounts for billing
- Performed data management by eliminating redundant and outdated information.
- Maintain and update of operational workflows
- Report on project milestones and exceptions
Virtual Customer Assistance
Amazon
01.2020 - 12.2020
- Communicated with customers through phone, email, and chat daily.
- Provided technical support and troubleshooting assistance when needed by customers.
- Resolve conflicts and set appropriate expectations with customers
- Determine customer needs and provide appropriate solutions
Internal Auditor
KPMG
Port Elizabeth
01.2017 - 12.2019
- Testing adequacy and effectiveness of internal controls
- Performing risk assessment
- Internal Audit Follow ups: Assessing whether responsible Executive Directors have implemented the recommendations made by internal audit
- Prepare Internal Audit follow up Test schedule
- Document the test results & reference audit evidence
- General liaison with the Audit client
- Internal Audit, Risk and Compliance Services
- I have gained internal audit review experience in the following: Supply Chain Management, Water Management Demand, Internal Audit follow ups, Ethics and Cash Receivables, IPTS Review
Education
GMLS Supply Chain Certificate -
12.2021
Bachelor of Technology - Internal Auditing
Nelson Mandela Metropolitan University
12.2016
Diploma - Internal Auditing
Nelson Mandela Metropolitan University
12.2015
Skills
- CargoWise One
- SQL customization
- Customer support
- Data analysis
- Business Process Improvement
- Problem solving
- System administration
- Training delivery
- Remote support
- Microsoft windows and office
- Technical troubleshooting
References
- Romano Moodley, KPMG, Internal Audit Manager, 041 395 1500
- Thabo Kholoane, Imperial Clearing and Forwarding, Business Solutions Manager, 011 573 9046
- Jenisher Inder, Amazon, Team Manager Amazon, jenishi@amazon.com
Academic Details
Nelson Mandela Metropolitan University, Diploma Internal Auditing, 05/01/15, Nelson Mandela Metropolitan University, Bachelor of Technology: Internal Auditing, 05/01/16, GMLS, Supply Chain Certificate, 05/01/21, Institute of Internal Auditors (SA), 45947780, Global Institute of Internal Auditors, 2038308
Languages
isiXhosa
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Software Support Analyst
Imperial Clearing & Forwarding
01.2023 - Current
Master Data Management
Imperial Clearing & Forwarding
01.2021 - 01.2022
Virtual Customer Assistance
Amazon
01.2020 - 12.2020
Internal Auditor
KPMG
01.2017 - 12.2019
GMLS Supply Chain Certificate -
Bachelor of Technology - Internal Auditing
Nelson Mandela Metropolitan University
Diploma - Internal Auditing
Nelson Mandela Metropolitan University
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