AKHONA LOLIWE
Pharmacist
Hillcrest
Summary
I hold a Bachelor of Pharmacy, a Postgraduate Diploma Public Health with Distinction and I am currently pursuing master’s in public health. I am a seasoned pharmacist and public health specialist bringing 9 years of public-private health experience. Proficient in stakeholder management, overseeing projects, team leading, strategy formation that drives change. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
10
10
years of professional experience
8
8
Certifications
3
3
Languages
Work History
Provincial Coordinator
CCMDD
Durban
01.2023 - Current
- Collaborated with department heads to develop strategic plans aligning with overall department objectives, fostering a unified approach toward shared goals.
- Gathered and organized materials to support operations within 11 districts.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Managed suppliers and departments relationships to secure best quality of services and products for patients needs.
- Managed relationships with district and provincial stakeholders to support policy implementation
- Ensured programme implementation is assessed and remedial actions are taken when required
- Provided mentorship to the project’s district-based staff to ensure effective and efficient project implementation
- Draft monthly provincial reports on all aspects related to CCMDD,to track program's performance
- Facilitated cross-departmental trainings and workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews/
District Pharmaceutical Services Manager
Alfred Nzo District
Eastern Cape
10.2020 - 2022
- Managed over 56 clinics, and 6 hospitals as a pharmaceutical director
- Analyzed service reports for all my clinic to identify areas of improvement.
- Mentored 10 junior pharmacists and 40 pharmacist assistants, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Led team to enhance patients service quality, resulting in significant improvement in patients satisfaction surveys.
- Coordinated cross-departmental efforts to address complex patients issues, facilitating better communication and collaboration between teams.
- Monitored team performance of multiple clinics and hospitals, adhered to pharmacy laws and provided detailed job training for pharmacists and pharmacist assistants
- Implemented strategies to increase patient service satisfaction.
- Supported the provision of optimal pharmaceutical services in the sub district and the district while ensuring legislative compliance by all facilities within the district
- Supported all primary health care programs aimed at disease management
- Coordinated community outreach programs
- Assisted with the implementation of medicine availability monitoring systems and intervention within the district
- Ensured effective, efficient and economically management of resources allocated to the sub district
- Provided technical support to the district health management teams
Responsible Pharmacist
Ntbankulu Community Health Centre
Eastern Cape
05.2018 - 2020
- Managed 4 pharmacy personnel
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Conducted regular audits of the pharmacy's controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
- Mentored pharmacy students and interns, contributing to development of future healthcare professionals.
- Strengthened community health, delivering informative presentations on medication safety and disease prevention.
Community Service Pharmacist
Greenville Hospital
Greenville
04.2017 - 04.2018
- Managed over 100 patients prescriptions per day
- Served as a trusted resource for patients, addressing their concerns and providing expert guidance on medication usage and potential side effects.
- Collaborated with healthcare providers to optimize patients'' medication therapy for improved health outcomes.
- Streamlined pharmacy operations, implementing efficient workflow processes and inventory management systems.
Intern Pharmacist
Clicks the Bluff
Durban
01.2016 - 01.2017
- Worked as part of team of 6 pharmacy pharmaceutical staff, and as the only intern.
- Served as a reliable resource for patients seeking information on over-the-counter medications, supplements, and general health inquiries.
- Improved customer satisfaction by providing prompt and courteous service at the prescription drop-off and pick-up areas.
- Maintained a clean, organized, and well-stocked pharmacy workspace, promoting an efficient workflow for all team members.
- Reduced medication errors by diligently verifying prescriptions for accuracy before dispensing to patients
- Communicated with doctors and medical aids to solve clients queries
Education
Masters - Public Health
University of Johannesburg
Johannesburg12.2028
Postgraduate Diploma - Public Health
University of Pretoria
Pretoria01.2023
Bachelor of Science - Pharmacy
University of The Western Cape
Capetown01.2016
Matric -
St Johns College
Mthatha01.2009
Skills
Relationship building
Customer service management
Work Planning and Prioritization
Staff supervision
Employee training and development
Team collaboration and leadership
Customer satisfaction measurement
Multitasking and organization
Documentation and reporting
Team leadership
Client retention strategies
Verbal and written communication
Certification
Obtained post graduate diploma in public health with distinction
References
On request
PERSONAL INFORMATION
Date of Birth: 01 March 1990 Nationality: South African Driver’s License: Code 8 Criminal Record: None
Timeline
Provincial Coordinator
CCMDD
01.2023 - Current
District Pharmaceutical Services Manager
Alfred Nzo District
10.2020 - 2022
Responsible Pharmacist
Ntbankulu Community Health Centre
05.2018 - 2020
Community Service Pharmacist
Greenville Hospital
04.2017 - 04.2018
Intern Pharmacist
Clicks the Bluff
01.2016 - 01.2017
Masters - Public Health
University of Johannesburg
Postgraduate Diploma - Public Health
University of Pretoria
Bachelor of Science - Pharmacy
University of The Western Cape
Matric -
St Johns College