Akhona Krakri

Strategy Development & Execution:

• Led the design and execution of business enablement strategies to improve financial adviser productivity and channel performance.
• Developed sales and distribution roadmaps aligned with organisational growth objectives.
• Translated strategic priorities into actionable initiatives across multiple sales channels.

Strategic Deployment & Change Management:

• Drive & co-ordinate strategic/compliance projects to drive efficiencies and ease of doing business for sales teams, and this includes framing KPIs.
• Designed and implemented tools, frameworks, and training programs that enhanced planner effectiveness and client engagement.
• Developed adviser segmentation models to tailor support and improve performance outcomes. - Improved adoption of sales tools, CRM systems, and product solutions.

Data & Performance Analytics:

• Leveraged business intelligence and analytics to generate insights on sales performance, adviser productivity, and customer trends.
• Built and maintained performance dashboards and KPIs for senior leadership and presented same at leadership forums.
• Used data to inform strategic decision-making and opportunity identification
• Drive reporting capabilities for the sales distribution channel, including success factors including sales, activities, and leads management among other things.

Leadership:

• Serve on several Senior Leadership Forums such as Persistency & Retention Board, Manpower Board, Deployment & Change Board and the Remuneration Committee.
• Execute on the end to end Business Planning cycle to ensure that there is alignment of strategic plans, and collaborate with other stakeholders to conclude Sales Budgeting, Manpower modelling, and Management Scorecards and cascading of plans to all sales management/teams.
• Drive channel economics to ensure that cost models employed are effective, and the channel is a going concern from a P&L perspective.
• Budget management and performance management.

• Managing strategic business projects within the Personal Finance segment. This includes all the Licences to Operate and legislative projects: AML (RMCP), FATCA, CRS, and other business projects. Manage budgets, team performance, and present project status to management boards and steering committees.
• Products roll out - Planning, Financial Adviser Enablement, Commission Payment Systems, and Learning and Development for Accreditation and Systems Integration.
• Strategic campaigns tailored for customers through various platforms.
• Budget management and resource allocations include vendor and contract management in strategic projects.
• Facilitated regular team meetings and stakeholder updates, fostering open communication and collaborative problem-solving.
• Developed comprehensive project plans, outlining scopes, timelines, and resources, facilitating smooth execution.
• Directed the resolution of project issues and conflicts, ensuring minimal impact on project progress and outcomes.
• Utilised project management software tools to track progress, assign tasks, and manage timelines efficiently.
• Prepare project close-out reports, presentations for various senior leaders, and present them at all appropriate forums.
• Presenting to management boards and steering committees consisting of senior leadership of the organisation.
• Coordinated with clients to define project objectives and requirements, ensuring alignment with business goals.
• Oversaw the development of project documentation, maintaining clear and accurate records throughout project lifecycles.
• Cultivated strong relationships with clients, stakeholders, and team members, building a culture of trust and cooperation.
• Presented project proposals and reports to senior management, articulating project value and securing necessary approvals.
• Assessed team performance and provided constructive feedback, contributing to professional development and skill enhancement.

• Using Enterprise Systems (eg. SAP & Oracle) to transform data from extraction using SQL and other developed reports on IBM Cognos tool, in Commercial Crimes (Fraud, Waste & Abuse);
• Data Analytics: Quantify losses, Use of investigative/forensic techniques to uncover facts and subsequently prove or disprove allegations/claims.;
• Designing models for each health care discipline to roll out on an acquired IBM tool, and thus advise on findings from slicing and dicing the data, and make recommendations to the broader business and as well as within the business unit;
• Provide Business Process Management Changes through identification of relevant processes, and Process Owners, Clinical Rules Enhancements, and/or Redesign where necessary.
• Project Management (IBM Big Data Tool: FAMS Project: Time, Scope, Training, SME engagement) through the Project Design, and Build.
• Team Management/Training/Guidance: Currently in charge of managing tasks and key responsibilities for FRM/HIU Analytics as well as the Claims Risk Management Team, guide the process, and inform a way forward as to how to utilise data achieve objectives.
• Compile presentations to be presented to client(s) based on risks identified and quantification thereof, for recoveries to be instituted.

• Trained junior data analysts in best practices for data management and analysis techniques.
• Conducted regular data audits to ensure accuracy and compliance with regulatory standards.
• Conducted advanced statistical analysis to identify trends, anomalies, and patterns in data.
• Monitored data integrity, implementing corrective actions to maintain high-quality datasets.
• Played an integral part in data migration projects, migrating data from three different platforms into one while keeping the integrity of data and conducting tests.

• Risk Consulting (Forensic Auditing): In charge of Digital Data Recovery (DER) and the e-discovery process, Forensic Data Analysis, White Collar Crimes/Investigations, and Expert Witnessing.
• Supply Chain Management - Business process redesign through I. T. Modelling tools and contract management.
• Proficient in the use of DER and e-Discovery tools like EnCase, FTK, DtSearch, and Linux Bootdisk.
• Technology: Extensive knowledge of programming (C#), MS SQL databases, Excel, and other various data analytics tools, such as IDEA.
• Stakeholder Management: Key account manager for key clients in specialised digital forensics and data analytics-related engagements. Draft and present reports to clients, and testify where required.
• Management Consultancy: Conducted business process management and evaluation processes for key clients, and redesigned ineffective processes to align with business outcomes.
• ERP Systems: Implementations of new ERP systems (Oracle) to the entire department using BPM principles.
• Analysed client data to identify trends and insights, informing strategic decisions and technology implementations.
• Analysed business' current work practices to recommend improvement action.
• Adapted workflow to meet need business needs.
• Provided ongoing support and maintenance for implemented solutions, ensuring sustained performance and client satisfaction.
• Conducted thorough risk assessments for technology projects, implementing mitigation strategies to protect client interests.
• Led cross-functional teams in the deployment of complex IT solutions, meeting stringent deadlines and budget constraints.
• Conducted comprehensive technology audits to identify inefficiencies and recommended optimisation strategies for client systems.
• Oversaw the migration of client systems to cloud-based platforms, enhancing scalability and operational flexibility.
• Streamlined communication between technical and non-technical stakeholders, ensuring clarity and alignment on project objectives.