Akhona Jauza
umzimkhulu
Summary
Versatile IT Technical Support professional with strong skills in troubleshooting hardware, software, and network issues to ensure seamless operations. Proficient in Microsoft 365 administration, user account management, and end-user support, with training across CompTIA domains (A+, Network+, Security+) that provide a solid foundation in IT infrastructure, networking, and cybersecurity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Technical Support Technician
Pinnacle
Cape Town
05.2025 - Current
- Provided technical support and guidance to users, resolving hardware and software issues efficiently.
- Assisted employees and clients with technical issues by providing effective troubleshooting support and solutions, enhancing overall satisfaction.
- Troubleshot hardware, software, and network issues to restore functionality and enhance user experience.
- Proficient in Microsoft 365 administration and end-user support, including Outlook, Teams, OneDrive, and SharePoint.
- Installed new hardware and software to meet system specifications and user needs.
- Performed recovery operations to restore systems following failures.
- Configured and monitored networks using Linux tools (iptables, nmap, tcpdump) to maintain security and performance.
- Participated in IT projects, contributing technical expertise and support.
- Collaborated with IT team members to develop and implement new strategies for improving service quality.
Project Administrator
Centrax Systems
Johanesberg
09.2024 - 03.2025
- Monitored project performance against established goals and objectives.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Maintained detailed progress records to ensure adherence to strict deadlines and facilitate plan adjustments.
- Identified potential risks associated with projects and developed mitigation plans accordingly.
- Assisted Project Manager in developing risk management strategies to enhance project resilience.
- Communicated project progress, site issues and labour status to supervisors for timely decision-making.
- Organized team meetings and ensured timely delivery of deliverables from each team member.
- Delegated work to staff, setting priorities and goals.
- Developed product specifications, negotiated contracts and managed timelines.
IT Intern
Torque-IT
Cape Town
02.2024 - 02.2025
- Supported team and end-users with hardware and software configuration, setup, and troubleshooting, ensuring seamless system operations.
- Researched, tested and verified functionality of software patches and fixes, ensuring system stability.
- Compiled and presented detailed reports on system performance metrics, informing senior management decisions.
- Collaborated with other team members to deliver high-quality results within tight deadlines.
- Maintained excellent team relationships by proactively helping colleagues throughout difficult or complex tasks.
Education
Matric
Northbury park Secondar School
Pietermuritzburg01-2009
Diploma - IT-Communication Networks
Walter Sisulu University
Eastlondon04-2015
Skills
- Technical support
- Software troubleshooting
- System recovery
- Remote support
- Hardware installation
- Continuous learning mindset
- Critical thinking capacity
- Team collaboration
Certification
- CompTIA Certification, CompTIA IT Fundamentals, CompTIA A+, CompTIA Cloud+, CompTIA Linux+, CompTIA Network+, CompTIA Security+, CompTIA Server+
- Business Communication and Fundamentals
Languages
IsiZulu
English
Isixhosa
References
Pinnacle :
Keagen Conraddie
0767891561
kconrad@gmail.com
Torque-IT :
Nompumelelo Majola
0766233469
mpumimajola@gmail.com
Cantrex Systems :
Ntombifuthi Ngubane
0836904960
ntombijay@gmail.com
Interests
- Technology tinkering
- Coding
- Reading tech blogs
Drivers license
Code 10
Courses
- CompTIA A+ practical training
- CompTIA Linux+ practical training
- CompTIA Cloud+ practical training
- CompTIA Network+ practical training
- CompTIA Security+ practical Training
- CompTIA Server+ practical training
Timeline
IT Technical Support Technician
Pinnacle
05.2025 - Current
Project Administrator
Centrax Systems
09.2024 - 03.2025
IT Intern
Torque-IT
02.2024 - 02.2025
Matric
Northbury park Secondar School
Diploma - IT-Communication Networks
Walter Sisulu University